Buzz Chew Chevrolet Cadillac Inc.

We began our search for a Camero at Buzz Chew in Southampton with Bob White he was straight forward and easy going but they didn’t have the type of camero within our budget. So we looked up the nearest location with what we wanted. We called that dealership and over the period of 3 days we worked with 3 different people to just try to get 1 car all of which I would call nothing short of charlatans. After the 3 days of ruining the entire experience of getting a new car. We called Bob to see what he could do and within 2 days he completed the entire process and brought our new car down from upstate New York. He is not only a nice guy but a bit of a miracle worker because he restored that excited feeling you want and can experience when getting a new car. I hope this helps to prevent the unnecessary anguish when you need to go no further.

I figured I would write this review considering the fact that most people tend to voice their opinions on negative experiences they’ve had, more than they do with positive experiences. Buzz Chew’s service costs are not that great (although they’re somewhat close to on par with other GM dealers further west from what I’ve seen — local shops out here offer slightly better prices), but I do have to say that my most recent experience at Buzz Chew service, particularly with Dan (tall thin guy), was great!
I dropped off my car early in the morning to have my car checked for a check engine light code. Several hours later, I get a call from Dan telling me that the car had been repaired (under powertrain warranty apparently), and that they noticed my car’s inspection was past due, so they performed it for me. I picked up my car, repaired, inspected and washed.
I did read what Nina C. wrote about Dan in her review (I’m assuming it’s the same Dan), but the last few times that I’ve been there, he’s been friendly and professional. I’m not defending him, because I don’t know what the circumstances were, but he was courteous with me (maybe he was just having a bad day). In any case, my most recent experience was a pleasant one, and I thought I’d share it here.
I will say, some of the members in the service department don’t seem/​sound too friendly, but then again, that’s just how they appear. If their prices were better, I’d give them four stars (although I don’t think they have much of a choice in that regard).

I bought my truck from Buzz Chew and have had it serviced there from day one. I have only had minor issues. Check engine light came on, tune up, oil changes etc. Every time I brought it in I ASKED for Dan. He was always polite and courteous. He gave me an accurate estimate of how long my car would be at the dealership and always had it ready when promised. I read the other reviews and don’t believe it. I am a 10 year customer and go to Buzz Chew specifically for the their service department. Keep up the good work!

By far the most indifferent, uncaring service department we have ever done business with. Both my Cadillac Escalade and Chevy Tahoe have been serviced there. Had to drive the tahoe 20mph miles to the dealership, transmission issue. To be met with, Dan, by far the rudest service assistant on the planet. Asked me what the problem was after. The transmission was rebuilt by Buzz Chew and was still under warranty. Horrible, long drawn out experience that lasted two weeks. I swore never again. No loner offered. Had to argue every step of the way to not be recharged for service they already claimed they performed.
Have had multiple issues when taking in my escalade. Just a horrible place.
How there are radio commercials played all over the east end touting the greatness of Buzz Chew is a joke.
I don’t know how this place stays in business. It must be based on people coming in for warranty work. Anybody that has dealt with them otherwise knows they are a joke.
DON’T TAKE YOUR CAR HERE, EVER!

Brought, our Chevy trail blazer for service, ck engine was on, discovered it blew a valve. Three weeks later they say they fixed it had to send it for machine wrk, one week later the car starts warning of over heating and then it dropped to 100, turns out it needed antifreeze, was so low it was ridiculous. They never called or offered a loaner car, they had my car for thre weeks! The person I spoke with had the usual who careers attitude. It was unbelievable and now it has more problems. The service personnel Could care less, and considering how long it took for the repair they should of offered a loaner car especially for $ 2500+. Don’t waste your ti me with their service department.