Firestone Complete Auto Care

As typical Firestone stores go, they try to up-​sell and recommend every possible service and repair for your car, even if you know the repairs aren’t necessary. I came here once, as opposed to the one in Woodhaven where I usually go, to get a $ 9.99 complete vehicle inspection and oil change on my wife’s car. The brakes were messed up, and I wanted to know exactly what was wrong. It was the dead of winter, so I certainly wasn’t going to sit outside and check them myself. The inspection took about an hour. When the guy came to tell me what was wrong, I thought he would say it was the rotors or a bad caliper. No, he told me the entire system was shot, and the brakes would need to be fixed all around: all new pads, calipers, rotors, and a fluid flush. The quote: $ 956.00! I knew damn well the pads were fine. At most, I needed one new caliper/​pad and back rotors. I scoffed at the price and asked, «Well, what absolutely needs to be fixed first.» He gave me the whole spiel about how it would be best to do it all at once. He was pushy, and I was pretty annoyed. I declined any work, paid for the inspection and oil change, and left.
I went to Tom’s in Woodhaven immediately after. They said I needed a new caliper/​pad on the front driver wheel and new rotors in the back. When I told them Firestone wanted $ 956.00 to fix everything, even they laughed. They fixed only what needed to be fixed, and it was half the price. The car has been running (or rather stopping) great ever since.

I just stopped by to get some minor work done, the guy at the front desk was extremely rude and made me feel like I didn’t know anything about cars. Of course I don’t know anything about cars, that’s why I came in.

I have been using this same Firestone for over 14 years. The faces behind the counter may have changed but the service is always consistently great. They don’t bullshit you like other places. They will let you know what repairs can wait and what needs to be done pronto. I have never had an issue getting in and my repairs/​oil changes/​maintenance have always been done in a timely manner.

This place consistently hires the most incompetent people. I could have gotten myself killed this week because they put the wrong hose on the car. It was serviced a week ago and then had been leaking break fluid all week. It hit a point yesterday where I thought I almost wouldn’t be able to drive it home. They gave my dad a bunch of bs today until he kept telling them that their explanations didnt sound right, until they finally said that they may have put on the wrong size hose and apologized. How lazy and careless. Look up the right info for that car and do it right before you kill someone
The last time I drove my car home we asked them to put the 2 new tires on the front, as is standard. They put them on the back and tried to make excuses about why and how thats the way they do it. I was leaving that day to drive across the country and had no time to let these incompetents fix it. I had to make the drive and have it done in MA. Do not go to this place for anything. They hire amateurs and do not care about your safety