Roy Y Auto Wrecking

Den of thieves and liars! The epicenter of mismanagement and deception. Bought a part for a customer’s car. Specific year, make, model. I emailed pictures to make darn certain it was the exact part. Reassured exact make model and picture match. They said part would be ready in one hour. Waited over an hour then sent wife out there (40 minutes away). She got there 2 hours after the call and waited 30 minutes then called me after getting nowhere with them. I called and they told me they are 1^st come, 1^st served and there are people there in front of her. What about the pre-​order and promise? Woman said we deal with people here first. Another 30 minutes and she has the part and leaves exacerbated, to drive another 40 minutes back across town. Wrong stinkin’ part. Its even labeled a different car all together, doesn’t match the pic at all. I called, they said bring it back. I sent her back two days later with a copy of the original receipt, same woman is rude as hell to my wife so I get yet another call. I Speak to woman and she says come back with original receipt. I know there’s no way my wife is going out there again so I ask if she can leave the part and I can mail the original receipt, she said that’d be fine after speaking with her manager. So next day I mail receipt. Its been 3 months and still no refund. I call and speak with same woman, she is polite until she remembers the situation and turns completely rude and says, «I can only give you a yard credit. No refunds on electrical.» This was 100% NOT what they agreed to before as yes, electrical returns are not accepted except when, as they agreed, they didn’t sell me what they promised me, not even close AND agreed to the refund because it was their incompetence. I’m calling my attorney and hope to shut these cons down. Absolutely destroying the already tarnished reputation of the auto industry. One star is far to generous. I wish I could subtract stars from other ratings to give them a negative five.

they sold me a bad transmission. i’m waiting to get my money back. once i do i will up this review to two stars maybe three depending on service. but as of right now, i am an extremely upset customer. now my labor costs will be double because they don’t warranty labor fees even if they sold me a bad transmission.

They are ok but it’s a pain now they won’t let anyone pull their own parts. You have to wait for some kid who has never taken that part before to spend 20 minutes getting of something that takes less than 5 minutes and hope they don’t break it in the process. I use to run in and grab parts for our shop there all the time, now since it’s a waste of time I rarely use them.

EBay Scam Artist!
I purchased a car part from them on eBay, they sent me the wrong part. After I sent them a message I was asked to return the part so I could get a refund. Paid over $ 20 to return the part.
They refused to return my money and ignored my messages. EBay stepped in and returned my money for the part, not for my cost to ship.
Sent them a few more messages asking for my money back, I got the following responses.
«Ok»
After I filed a complaint against them through EBay, I got the following message.
«OK, YOUR FUNNY, CHECK BACK IN A YEAR. AND SEE IF IT SHUT DOWN»
I called and later got a call back from the owner who was extremely rude and blamed me for their mistake and began to yell at me after I called him dishonest. He said «i can’t talk to you» and hung up on me.