Paschall Plumbing Heating Cooling

Make sure you get someone at Paschall Plumbing smart enough to make an intelligent diagnosis of the problem. I was nervous about the leak. They took three days and a lot of digging. The leak was at the street level. We ended up paying their top estimate. If a better initial diagnosis of the problem had been made, the repair could have been done in a more timely and less expensive matter. We ended up paying their top estimate — a lot of money. Get a second estimate from a different company even if you’re nervous and leaks intimidate you.

Bruce was very professional and understanding over the phone. It is Saturday and I could not get a hold of a business open or available. He had a cancellation and was able to come out the same day. We jumped on the opportunity, our heater is broken and it’s cold outside. The mother board is fried. Ok. How much? $ 1,100.00. Oh, we can’t afford it. I think my heater is about 19 years old, how much for a new one? $ 3,00.00 to $ 3,500.00 and three weeks before we can come out to install a new one. He asks «you want heat tonight or in three weeks?» I had tears in my eyes the holidays are coming up and I am a single mom. My boyfriend offered to help and the price went down to $ 1,000.00 then $ 900.00 then ultimately $ 800.00. I started to get suspicious and asked how much the part cost. The installer got defensive and started to turn red. So I turn on Google and put in my furnace and model and the motherboard costs about $ 100.00 to $ 150.00. So I politely ask why it is costing so much, the labor? He told me I would have heat in 20 minutes? So he calls his boss and informs him of the entire situation before handing the phone over. I ask for a breakdown of the cost and he explains, overhead, he has to carry so many parts, he has trained people, he guarantees his work. Well, wouldn’t any business offer that? Why if a part costs $ 100.00 that you charge $ 1,000.00 in 20 minutes of labor? A new heater costs around $ 1,000.00 plus installation and labor? I couldn’t justify spending one third of the cost for one part instead of just buying a new heater all together. You know what? I think he smelled blood and tried to blackmail me for HEAT! I have two little girls and I can’t justify the cost so the guy actually peels out of my driveway pissed because I declined service. I am mad that I even paid $ 120.00 for him to tell me what was wrong. Any business should have an invoice BEFORE you sign that states, labor, parts, sales tax, total. THAT IS THE LAW. Neither the owner or the installer could break it down beforehand.

I am repeatedly impressed with the responsiveness, professionalism and dependability of this company. I had used them within the last year when water was streaming from my dining room ceiling. They did a fantastic job. Last night, which was Saturday, I called after 5 p.m. because water was pouring out from under my sink and they returned my call in minutes. Bruce, made sure I had everything shut off and under control before we decided the plumber could come in the morning. They had someone out first thing in the morning who took care of everything quickly and efficiently. The plumber they sent, Jeremy, was delightful and not only fixed everything but explained exactly what needed to be done prior to starting the work. He fixed everything and left the area neat and clean. I highly recommend you use Paschall for all your plumbing needs.

Do not hesitate to get a second opinion on their quotes…
I recently had them come in to look at my furnace, and after $ 129 on the diagnostic work (which is much higher than most HVAC’s in the area) I was told the furnace heat exchanger was defective and the furnace would need to be replaced (which they would be happy to do). I called another company (One-​Hour) for a second opinion, and the problem was fixed in 20 min for under $ 200. I don’t know what the cost of a new furnace would have been, as ironically, I never received quotes from Paschall
On a side note, be aware that the old $ 40 coupons they issued do not mention you can’t use them for diagnostic services. I tried to use it and they wouldn’t let me, they then handed me a new $ 40 coupon that stated it couldn’t be used for diagnostics. I called asking for some explanation on being charged $ 129 for a solution that would have cost me close to $ 4,000 without any more thought given to the issue. I was told that is how it is, and no refund would be given on the service charge.
The take away — there are some great HVAC’s in Reno, and I would start with some others, and call around for a lower diagnostic price. If you do go with Paschall, I would recommend seeking a second opinion.