Avista Utilities

Turned on the gas, and tracked dirt and mud into the house, then denied it. Hope this is not typical, or things could get worse!

It is Christmas Eve and my pilot light on my fireplace and hot water heater went out. I called Avista to see if they were available to come and lite them as I was kind of afraid to deal with natural gas. My husband died a year ago and he took care of all of these matters. The lady explained the situation do all the storms they were very busy but she would put me on a list. Within two hours I had both pilot lights lit and instructions on how to do it myself which it is very simple. Wonderful polite knowledgeable group even out on Christmas Eve I thank you so much!!!

Yet another wonderful company!
Same old story – move in, contact Avista, etc. This one has a twist though, and it goes something like this:
Avista found that the gas had been shut off to rental prior to me moving in. They wanted ME to pay the reconnect fee. I refused. It’s not my house, I say. Charge it to the owner, I say. After much arguing they agree to let it go and have the gas turned on in my name. Great!
Then I start getting the bills – which are only $ 4. Weird. Ok, whatever. After 4 or so I think this is really weird so I contact Avista and ask them about it. I mean, whatever is running on gas sure isn’t using a lot, right?
Turns out the gas was NEVER TURNED ON! They’ve just been billing me for the meter reading (where usage has been zero). It would seem that the only thing in the house is the gas fireplace. Now it makes sense why the damn thing never worked!
The rep I talked to told me he could completely cancel the gas but that the next person to turn it on would have to pay all back meter readings. Great, pass it on the next chump! I got a wonderful refund of $ 4 from the company.