Buyer beware!!! We specifically asked about the 100% buy back guarantee and were told we would be fully refunded for any unused boxes. The employee failed to mention that a receipt is required, and in the course of moving we tossed it. Honestly, it wouldn’t have been so bad if the next employee hasn’t been condescending when we explained that this policy wasn’t mentioned during our purchase. It was bad enough to be out $ 40, but to have the extra attitude pushed it over the edge. Based on Uhaul reviews on the web, this seems to happen a lot and is a convenient loophole in the 100% buy back– I’m surprised it isn’t standard practice to inform all customers of this. None the less, the employees at this store fell short and were rude. Go elsewhere if possible.
Rick C.
Place rating: 4 Richland, WA
04÷23÷11, Saturday … drove from TRICITIES, WA to SPOKANE, WA … to help move our oldest son(Nick) … Nick lives near South Hill Area of Spokane … and the 2nd Avenue location in the«City Center» was about a mile away. We reserved a 17 footer moving van«on-line» … when we arrived — the«rig» was there and ready to go … we got in-and-out without any issues.