American Carpet Master

Got a coupon in valpak for carpet cleaning by American Carpet Cleaners, they must have changed their name from American carpet master because it’s the same address, phone number and owners. Name was changed in 2013.
They day of my appointment, the cleaners showed up 2 hours after the 3 hr window allotted to me after several phone calls made by me to see what was going on. Once he showed up (Vince, a co-​owner) recommended a Deep cleaning. Taking his advice we agreed. After the treatment was done, he proceeded to dump the chemical filled discharge water on my lawn! After the carpets dried, they were very crunchy and stiff.
The next day I called the office to issue a complaint. They said I needed to make another appointment to have it evaluated. A few days later it was the morning of my appointment, no one showed! No phone calls either! I took off work to make it happen because I was anxious to get my house put back together. I called to address the issue and was treated poorly by the operator. 3 hours later I got a call from vince. I began talking and he immediately started talking over me, he even continued to laugh at my situation. I did not once receive an apology from anyone for anything that happened in the multiple bad experiences I had with them. They only offered to have me make another appointment and rinse the carpet with no guaranty that the residue would come out. (They advertise soap free no residue left behind…) they also do not have a truck/​van mounted cleaning system. They use a much smaller less powerful set up.
I opted out of their services due to the horrible experience I had with them the first time. I used my neighbors bissell to rinse the carpet and it cleaned better then their equipment! I sincerely hope no one calls them for their services.
DO NOT USE THIS COMPANY

An early itch to do some spring cleaning hit me last weekend. Included in the washing down of baseboards, blinds, behind kitchen appliances, etc. I desperately needed to get my carpet cleaned.
I decided to try a coupon I received in the mail for a family owned and operated carpet cleaning business based in Mound. Staff was friendly when I called and scheduled my appointment right away for the day and time I requested. Before I mentioned my coupon, they told me they had a coupon out and could extend the discount to me. NICE! I like a company that treats all it’s customers equally and extends their financial promos to everyone – with or without coupon, new customer or returning. It’s the right way to do business.
They asked great questions about where I had stains, what kind of stains they were so they could treat them accurately, and gave me some general carpet care instructions. Vince was very friendly, efficient, and helpful. He even showed me the scuzzy water after the cleaning was done so I could see all the dirt he pulled out — ewww!
I will definitely call them again next year.