AAR Auto Glass

My Ford was broken into and I called various places to compare prices and this place was $ 100-​$ 150 cheaper than the dealership or many other companies which made me skeptical at first. But wow, I’m so used to waiting hours and paying an arm and a leg for car work I was surprised by their efficiency. I called the day before and he gave me a quote, offered a coupon I didn’t even know they had, and even offered to meet me at my home. It felt like they were really helping me save money. Dean, our tech, showed up between 12 – 3 like agreed and was so quick. Must’ve been done within 30 min. And on top of that vacuumed the whole car to get the glass out which I didn’t expect at all and was a nice bonus. Paid about $ 190 after tax which I’m pretty happy about. I will definitely be coming back here for future service!

AAR Auto Glass has replaced two windshields for us. On both occasions they showed up on time and did a good job. They take credit cards and made it a very simple process. They came the next day and were $ 150 cheaper than two other windshield repair companies I called. I recommend AAR Glass.

Had AAR install a windshield on an Audi Q5 about a year and 8 months ago. Everything went well and the installer was quick. Fast forward to now and the heavy Houston rains forced water into the passenger side of the car. There was enough water to pool on the floorboards. I tried to find the source of the leak by pouring water all over the car: sunroof was good, doors were good, windshield — not so much. I poured water down the passenger-​side of the windshield and the water went directly into the car.
I took the car to the dealership and they stated it was a faulty seal from the windshield installation. I called AAR and spoke with Troy. I told him what happened and he proceeds to tell me it wasn’t their fault. They didn’t even inspect it and they’re already denying accountability. I persisted and Troy agreed to send out a tech. We set up for late in the afternoon on a Thursday. Thursday rolls around and no one shows. Troy calls the next day and reschedules for Saturday morning. Again, no one shows.
The weather forecast was bad so we had the seal repaired. We get a text from Troy a few days later apologizing and rescheduling for another day. I then get a call from an office rep to confirm the appointment and I just start laughing. I explain to her that we’ve already fixed it since they didn’t show up previously. She simply states, «Ok, thank you.»
Needless to say, if you value quality and a company that stands by their service then don’t call these guys.

Terrible service! After I had my car window broken into I had them fix my glass thinking they would do a good job. After the fix, the window they replaced it with leaked and also did not allow my door to shut properly. Also all the broken glass from the break in was never fully cleaned out. I had them come out a second time to fix it, and of course was still left with a door that would not close properly and rattled with shards of glass still inside the door… and still the window leaked and you could hear wind noise as you drove down the highway. I ultimately had to take it to the BMW service shop to have them look at and they told me whoever replaced this glass did a horrible lazy job, and messed up the door frame. I would not recommend this company to anyone.
–Unhappy customer

Scheduled a mobile service, tech never showed, nor called to confirm. Spoke with AAR and they said they could not find their tech either. Never received a call to find out why the tech never showed up nor to reschedule. Took a day off to get this done, now I am stuck with an incomplete job. I would not use these folks due to the unprofessional nature.

Great guys & fast service!!!