Fix It Fast PC

Took my laptop in on 12÷30÷13 because the right hinge was broken, after looking at it, they said it needs a back cover, right hinge & bezel, also said they had a used one at the warehouse and due to the New Years Day being a holiday, it would be ready on Thursday 01÷02÷14, also said they would call when it’s ready, didn’t get a call so I called late afternoon, I get David on the phone, he says «Unfortunately the one we had was not exactly the same & would not work, would you like us to refund you the money or see if we can find the correct part?» I said I’d like to get it fixed so please see if you can find the part, at that point I mentioned that I’ll be going out of town on the 7^th. (which is 6 days later) and would like to have my laptop fixed by then, David said «no problem, I will call you tomorrow & let you know what we find out» I wait till late evening, no call, I call them, again I get David & he say’s «Oh I’m sorry, got busy & forgot to call but we did find the part out of town, we can order it but now it’s too late & it would probably not ship till Monday the 6^th.» at this point I’m a bit upset, as I had specifically said I needed it by the 7^th. anyway, David goes on to tell me «Since I dropped the ball on this, we can order it first thing tomorrow & we will pay for overnight shipping and have it here by the 7^th. morning, won’t take much to put it together & your laptop will be ready by the 7^th. evening» also said «I’m off tomorrow but will leave a note for the owner (Carl) to have the part overnighted so we can get it done in time» also said «please call tomorrow to remind Carl to order the part» (found that a bit un-​professional but OK!) Call back the next day (reminder call) a lady answers the phone & says «Carl is unwell & David is off» at this point I’m FUMING!!! I guess the lady heard it in my voice that I was upset, few minutes later, David calls & says «I’m going to order it right now & it should be here as planned & your laptop will be ready on the 7^th. evening, apologizes AGAIN for dropping the ball!»
I call today (the 7^th.) at 4:30 PM to see if it was ready, I get Carl (The Owner) on the phone, he tells me «it’s not ready as the part will not be here until later this week», I mentioned my conversation with David last week, he knew nothing about it & was not aware that he was supposed to overnight it, at this point I WAS DONE! Got there 30 min. later, picked up my un-​repaired laptop, got my refund and left! As I was leaving, Carl was apologetic & mentioned he would fix it for free if I brought it back when I got back in town. After being given the «RUN AROUND» 3 times in this one week, I WOULD NOT USE THEM AGAIN!!!
I SAW 3 PEOPLE WORKING THERE INCLUDING THE OWNER, I GUESS NOBODY COMMUNICATES WITH EACH OTHER!