Gutter Man Gutters Houston

The gutter installation is A-​OK. They were completed: professionally, in a timely manner, at a good price, and delivered as promised.
My «Eek! Methinks not» — Gutter Man Gutters also installed a drainage system (not a french drain). The estimated time to complete the project was 2 days. It took 10. There were issues out of their control: marked utility line was off by a few inches and hit, hand injury, and weather.
Issues within their control:
1) Coming fully prepared with all necessary supplies and tools. A business that claims they are experienced will be able to swiftly handle most issues that arise. They should not have to leave the site if they are prepared. NOTE: All supplies were on hand for the gutter work.
2) On the morning of Day 3, there was a rain storm. The water filled one of the ditches. Mr. Pierce planned to get a water pump to expel the water. They couldn’t locate one, so on Day 4 they attempted to expel the water by hand.
3) Day 5 — Mr. Pierce arrived with 2 day laborers to fill the water logged ditch with gravel to improve the necessary angle needed for the pipe to expel water off the property. The work was about 85% completed by the time Mr. Pierce left that day.
4) Day 6 — 7 — We noticed about an inch of standing water in both side yard pipes. The gutter downspout was flowing in the opposite direction of the drain end. Mr. Pierce stated that there will be standing water and it will evaporate. Based on the law of gravity, that answer was unacceptable. Mr. Pierce planned to return with help to adjust the pipes.
5) Day 10 — Mr. Pierce showed up with one staff person and one day laborer. They re-​dug about 60% of the pipes. I monitored the readjustment of the pipes and shared my level so that they would get the proper angle (See #1). Mr. Pierce said he wanted to be sure that I was happy with the work as the one thing that can kill his business is a negative review (this review originally was 1 star).
In the end, the work completed on Day 10, is overall what was initially expected — a professionally installed drainage system to expel water from the property. My side yards are torn up and are in need of basic landscaping. Mr. Pierce did reduce the price due to delay and the torn up side yards. Gutter Man Gutters needs a significant amount of additional experience in this area.
As a customer, be sure that you follow up and challenge anything that seems off in their work.

This morning I received a call out of the blue from Mr. Pierce undoubtedly in response to being served by the constable for the small claims suit I filed. He indicated that he wanted to meet me to deliver the down payment money I had given him back in July plus some additional to cover the filing fees. He was apologetic about the matter and explained that he had gone overseas to have a surgery done that he claimed he was unable to have done here in the states. Considering the earlier reports of his health-​related issues, I find his story to be believable enough. In any case, the bottom line for me is that he ultimately took responsibility for what happened and returned to me what was rightfully mine.
I still cannot comment on his work since none was never performed, although his quote was very reasonable compared with others I had received. I’d be more concerned with his failing to make proper arrangements for handling the day-​to-​day tasks associated with his business. If he’s going to be out of pocket, he still needs to make sure someone is answering the phone calls, responding to the emails, etc… A little forthright communication will go a long way with any reasonable customer.

I also have a problem right now with Gutter Man Gutters of Houston. Their word is NOT their bond. On 12÷11÷15, while driving home from work, a crate flew out of the back of their pickup truck and hit the front of my car. Ricky Pierce, the son of the owner, was driving, stopped, and called his dad, Richard Pierce, the owner of Gutter Man Gutters. He stated that he would take care of the damages with no problem and would prefer to not involve the insurance company. They provided me a copy of their insurance policy and contact information, and I took a picture of their license plate and we moved on. I put my car in the shop, got an estimate for the damages and gave them the repair shop’s contact info. They even came by my house to see the damage. A couple days later, they called the repair shop and stated that they were on their way to pay for the damages, but never showed. We attempted to call them, but they started ignoring our calls. We filed a claim against their insurance and found that they have NO insurance. If you can’t trust what the owner (Richard Pierce) says, and they have the audacity to drive around with no insurance representing themselves as a reputable business, what does that say about their work or their work ethics? ABSOLUTELY NOTHING!!!