Massage Envy

My mother got a gift membership from my father about 3 years ago. They have since charged her every month without her knowledge. Until I started looking at her finances. Seems to me like taking advantage of the elderly.

Paid $ 120 for what was supposed to be an hour and a half massage from 12:30– 2. I didn’t get my paperwork (which I came 15 minutes early to fill out like they said on the phone) until 12:36. I spent 10 minutes filling it out making it past 12:45. When I got undressed I was in the room alone for another 10 minutes (which only takes 2 minutes to get undressed, really). There were times during my massage the therapist wouldn’t do ANYTHING for a few minutes either. My massage was shit and the opposite of relaxing 50% of the time. It ended at 1:52. Then they tried extremely hard to sell me a membership at the end, which was annoying as well. The massage was not worth $ 120 even if it had been an actual hour and half. I suggest Massage Heights in Vintage, their massages are way better, you get the right amount of time you pay for, and their lotions smell better too. Never going here again.

And yet again another time that massage envy does not have enough staff on hand to assist paying membership customers totally ridiculous a total waste of money, still waiting for the management of this location to contact me but then again I’m just a dissatisfied customer why would they want to call they got my money so why do they give a crap.

Absolutely terrible customer service. They are awful at booking the online appointments and following up with phone calls. I had a very rude/​aggressive manager/​booker who tried to prove to me that someone did call to book my appointment (which turned out to be a hang up and no one on the other end — no attempt to call me back or voicemail) and thought this was a sufficient attempt on their part.
Shameful. Avoid.

My daughter gave me two massages for the location on Champion’s Forest. When I went in, I was given forms to fill out, to point out where I needed the therapist to focus his/​her attention. I also said I needed medium to deep pressure, that I have a lot of knots in my shoulders.
It’s a nice establishment, calming music, typical therapy rooms.
Massage #1
I got a pretty useless massage. The guy (I don’t want to say who, PM me if you want to know) spent more time talking about his credentials, and straightening the blanket, than getting down to business. I’ve never had someone talk so much — the entire time — during a massage. Every time he rubbed something (it was a rub as if he was putting on lotion, no joke) he would straighten the blanket. Tuck, straighten, pull straighten, straighten, straighten). And it was as if he didn’t read the forms that I had spent 15 minutes filling out, that I needed a medium to deep pressure. That I had knots to work out. Also he would pick up my hand or arms and gently shake them. Very gently, very slowly. He worked on my hands and feet but it was like a baby was touching them. He needs to stick to working on sensitive bodies. I hate to dis him, he was a nice and harmless person, but — I’m in the Unilocaling business and I must be honest.
Massage #2 — two weeks later
AMAZING!!! Lila was fantastic! Funny thing, it was most likely the best massage I’ve had in ten years. She released numerous pressure points on me, explained why my knees were bothering me, what exercises to do to strengthen my knees, and worked deeply on everything I had written down on the forms two weeks ago. She showed me a different way to do a sit up, so my neck won’t bother me anymore. She showed me how to lay on the horseshoe pillow, what kind to get, etc. She was great, very pleasant and informative. I just can’t say enough good things about her. And yet she didn’t talk the entire time, but I walked away with some good pointers.
The lobby still does carry the infused water, another Unilocaler had mentioned they don’t do that anymore, and they still do have mints too.
Naturally, after massage #1, the desk clerks want to have a pow wow with me to tell me that the therapist recommends I come in monthly (of course he does!) and I can buy into their plan, they will automatically charge my credit card, and if I want an extra massage between monthly massages, I can get a ‘special price’. I’m sure it’s not cheap, but I didn’t let her get that far to tell me. I was prepared for the spiel and politely told her I was not interested, but thanks for her time!.
I might go back, but naturally go to someone else other then Therapist #1.

Angelah is the BEST. My facial was awesome. The front staff were very pleasant and the ambience was calming. I appreciated the light conversation with my therapist. She was helpful in answering my skincare questions. I prefer this location over the 1960/​Cypress Creek Parkway location any day.

This place SUCKS. The massage therapists are dropping like flies and have been for months now. The front desk staff is even worse, constantly screwing up STANDING appointments, making schedule changes less than 24 hours before scheduled appointments, and there almost always seems to be a problem with updating the credit card information. Any/​all problems are NEVER handled correctly and, more recently, after waiting a MONTH for an appointment, it was cancelled at the last minute, and now I have to wait another two weeks to be scheduled at a different location. Enough of this at this location — NEVER, EVER going back to this one @ Gleannloch Farms. Oh, and they have removed the «citrus water», no longer have mints and no longer give a bottle of water, post-​massage. Keeping it cheap.

Wow! This location is a good 35 mins away from home but the drive is so worth it! I had a facial with Angelah today and good lord that was amazing! I have sensitive skin and she was very gentle, yet targeted my problems! She is full of knowledge so she is explaining as she’s going but also gives you quiet moments to just relax. She’s a sweet girl! Definitely recommend her!
Overall the location is great. Staff is friendly :)

I had a Fitbit last sync during my visit at Massage Envy and I was their last customer. It last synced 20 minutes before my massage ended. After going back and forth with unprofessional and rude representatives answering the phone and promising to follow up but never following up. They even said they would let me know if they find it but never asked for a description. I decided to cancel membership from this ghetto massage franchise. I finally spoke with a manager by the name of Kim who froze my account until she could speak with a higher manager I guess. A few days later I’m told that I couldn’t cancel membership because it’s too new by manager Anya.
I won’t be going back to any of their salons ever and I will make sure everyone I encounter knows about my Massage Envy experience.
They offered me a one hour massage for my troubles. The manager Kim was quite nice but according to her this decision was left to Anya. Well Anya, please let the owners know that this is just the first of many written complaints they can expect.

I love this place! I have never been one to sign up for these types of programs but one massage with Daxa and I was hooked! The facility is always very clean, I never have to wait, they have never got my appointment wrong, and everyone is always so nice and friendly. Perfect place to escape from the real world! Book with Daxa — you won’t regret it!

I’ve been a longtime member with Massage Envy and have been very pleased with the level of service this particular location provides. The girls up front are friendly and greet you by first name upon walkingIt took me a while to select my faves amongst this group of massage therapists, but definitely go see Elliot and Michael, they are THE best!

Super polite, helpful staff and CITRUS water! (See pic)
I recommend Chad for those who like super deep tissue while having their muscle tissue warmed up with vigorous strokes – this guy’s got a unique technique after 9 yrs of experience. He uses elbows to get extra deep and release knots, yet it doesn’t feel painful deep because he makes sure to get blood circulating n flowing first. I dig!

The second you walk in, the front desk staff greets you with a happy smiling attitude and offer you a drink to allow the relaxation experience begin. My husband usually sees different ladies work on him and he’s never had a complaint about anyone of.
Chaz is amazing if you want the best deep tissue massage in the world! Love him!
Very pleased with all staff members here and great service. Highly recommend it

Ana is awesome. She can definitely do deep tissue.
James is great.
Jessica is very good as well. She can really dig in… dont let her small size fool you!
Love this location!

Thank you for the wonderful experience! My massage therapist was Michael and he is AMAZING! I suffer from migraines and was recently in a car accident (double whammy!) I went in feeling like I have the weight of the world on my shoulders, with tons of tension and limited range of movement in my neck and shoulders (from whiplash) and came out feeling like a new person! Not only is a massage like this a treat but its GOOD FOR YOUR HEALTH! Also the staff is very friendly. Mrs. Denise at the front desk was great! She did a great job explaining everything from the massage experience, health benefits, membership program (which I’m seriously considering!), etc.
I highly recommend!

This Location blows… I had a appt for a 1hr massage and came 15 minutes early. The manager was very rude and obnoxious to me. They never told me I had a contract with a autorenew clause. Thats not the way you do business and most certainly not the way to talk rudely and down to your customers. I will never set foot in Massage Envy again and I will let everyone know what goes on here.

I always have a wonderful experience with this location so I’ve kept my membership a lot longer than I thought I would. I live in the Richmond area and pass several other Massage Envys on the way to the this location (Glennoch Farm I think thats what its called) only because I discovered the best massage therapist there ever was when I lived in the area 3 years ago… Sherri J. Sherri’s detail to my neck/​shoulder pain is worth the drive. The staff is also very friendly & have helped me with membership questions when I have had them. Come to find out they increased their monthly rate but I’m locked into a lower rate thanks to the contract. Glad the massages accumulate if I miss a month too. They also did some recent remodel and made the front a lot bigger so it’s much more comfortable. I never liked waiting in that weird quiet room they have just behind the doors w/​the sour lemon water. This location is awesome, they really have it together and I will always go here. Can’t wait for my appt. this Friday

I had a decent experience in terms of actually getting a massage at this Massage Envy, hence the two stars. However, I found the customer service terrible. I wanted to cancel my membership, which should have been a simple process but ended up taking nearly two hours of my time, and the staff at this branch (including the managers, for whom I left several messages) never called me back when I asked them to. I had to call frequently, and send several faxes, to get the cancellation completed. Overall, I didn’t get the impression they were very interested in treating their customers well, and I won’t be going back.