AT&T

I attended the AT&T establishment on ⁴⁄₁₉ at appx one pm to upgrade an iPhone. I have been a customer for 15 years. The authorized users on the account is my mother (who suffers from dementia) and a brother who is in a psychiatric facility. I pay all bills associated with this account and have updated this account with plenty of other credentials in the past (addresses, passcodes, SSNs, etc.) I was directed to this store specifically because they were an authorized dealer who could allow transactions like this. The man working at the store (he said his name was Christopher Williams, but had no business card or proof of that whatsoever) told me to leave after I began asking questions about why he couldn’t help me. He retrieved mall security who asked me to leave the store, which I did. Then I went to another location and had them fix the screen on my current device, and ended up returning to AT&T because I realized Chris never gave me his actual name, just a blank business card. At that point, I tried to take a picture of his face and he called the police on me. Not mall
Cops, the police. Security threatened to arrest me and asked me to leave the mall, which I did. When I went outside of the building, I was met by four cops wanting to get my id and ask questions. I know my rights so I did not comply with any of their requests and I left because that is what I had been trying to do the entire time.
It is extremely dangerous doing business with an associate such as this «Chrisopher Williams» at AT&T because they are not accountable by the actions of their business and are quick to deflect blame to innocent customers. I have young children, an executive-​level job that requires a high level clearance, I have countless respected colleagues and peers who can attest to my character, and we spend countless dollars at AT&T, but not any longer. Clearly your employees have no regard for conducting fair and ethical business practices and we will NEVER be back nor would we recommend it to ANYONE.
If there is ONE ray of light in this debacle it is the man who assisted me after I left the presence of the cops (a mall director of operations), who kept an eye on me in the parking lot until I was safely at my vehicle. I had a medical panic attack that required immediate medical attention and this man was the only person who gave any regard to my health and well being. I apologize for not remembering his name, but he is the only one worth of praise in this situation, and the only reason I wasn’t taken away in an ambulance. Thank you again, sir, from the bottom of my heart.

Wish i could give a negative star. First off you love to sell accessories quick that most of the time are not compatible with the actual phone you have !!! Then when it comes time for delivery they kept telling me it’s in the process of delivery and coming within 3 business days. So finally a WEEK later I went back to the store to find out what’s going on and they told me they aren’t a corporate store and can’t help me (mind you it’s the store that sold me my device), you would think that at least if the employees don’t care enough to help that their manager would. WRONG! Their manager Chris is even worse than the employees. Complete jerk with a huge attitude. Talked to us like morons when in reality he’s the moron. He was quick to make the sale with his sales person but when I needed help for my device he just told directed me across the street so across the street I go to the corporate store only to be directed to a phone that i can use to call an 800 number and the operator told me that my device is «lost in mail». Point of my review, att in Springfield mall and the one across the street (corporate) complete idiots and unprofessional. If you need anything head to Woodbridge at Potomac mills corporate store, they are awesome!!!