Hammer’s Autoworks Inc

Let me preface by saying I am INCREDIBLY impatient. As in, everything and anything should have been completed by yesterday. Hammer’s was SUPER patient with me, and answered all million questions I could come up with while our Silverado 2500 was being repaired after an accident. My husband had banged it up pretty good, doing over 10k worth of damage. We had the truck back within 3 weeks and it drives and looks better than it did before the accident. Nathan, our adviser, explained the processes of everything and did his best to make me feel like I knew what was going on. They handled State Farm, who was awful, BTW, and did an amazing job. Upon picking up the truck, they said that if it’s not perfect to us, it’s not done. Great business.

My brand new 2015 mustang GT fender was hit by a panel that fell off of an RV driving in front of me on the freeway. The only significant damage was the front fender on the passenger’s side had popped out slightly (see included photo). This business was recommended to me by the dealership I purchased it from. I went to see them about it and within literally seconds of looking at it, they told me I needed to purchase a brand new bumper, pay for it to be painted, and pay for it to be installed. The components that secure the fender to the car were not damaged, only one small plastic ring that a screw goes through was cracked. I decided to get an estimate anyway. They quoted $ 770. I asked if there were any other options besides getting the entire thing replaced because of 1 small plastic ring that seemed as though it could easily be fixed and the rest that was intact be re-​secured. They told me replacement was the only option. I then asked if there was something they could do to make it look less noticeable until it was repaired. He agreed to look at it and acted as though he was going to make a good faith effort to help me, however, all he did was try to line it up and smash the fender into the space under the side panel by bashing it with his hand over and over, causing further stress and distortion of the fender with no success. I didn’t feel comfortable with that so I went just down the street to Maaco. I presented my situation to them in the same manner. One of their employees came out with some tools to see if he could improve its appearance and took an honest look at the situation via a careful inspection without banging or doing things to torque or damage the fender. He explained to me that if I wanted it repaired instead of replaced, they had a very strong adhesive that would seal the break in the ring, replace the screw, and since the other honeycomb clips were in tact, they would be able to clip them back in. I brought it back to Maaco the next day. In less than 30 minutes, they fixed it, it looked PERFECT, and all they charged me was $ 25 for ½ hour of labor. It was completely flush with the side panel and it looked as though nothing had ever happened. I did a careful inspection of the area and everything was replaced appropriately. I pushed and pulled on the fender and it did not come unseated or pop out. The issue I have with Hammer’s is that they didn’t even provide an option for repair; they insisted it had to be replaced and could not be repaired when, in fact, it could have easily been repaired. They could have just been honest and told me they weren’t willing to do a repair. Telling me it can’t be repaired is much different from telling me you are not willing to repair it. Secondly, I don’t have much faith in a body shop that can’t repair a small plastic ring and who’s answer to a miniscule amount of damage is simply a total, 100% replacement. Instead of making a good faith attempt to look at the fittings and the situation to temporarily re-​fit the fender (or even just say they didn’t feel comfortable doing that), they just banged on it and I consider myself lucky that didn’t break it completely. This experience leaves me certain that they’re more concerned with forcing people into the most expensive option simply to line their pockets instead of actually doing the right thing by a customer if there’s more money to be gotten out of them.

After calling multiple other auto body mechanics in springfield and surrounding areas, i had a pretty good estimate of average on cost to repair my vehicle. After calling hammers, i was in disbelief at what they had quoted me. Other shops quotes ranged from $ 4500-​$ 6000, the quote i received from hammers was for $ 15,000. *note, not sure of their work quality, but their prices are outrageous compared to everyone else. I could have bought a brand new vehicle for what they quoted me.

These butchers broke all my door panels at the bottoms underneath while prying them off to fix the hail damage. Must have used HAMMERs and Screw Drivers instead of the proper body tools.
I just noticed the damage as I was about to remove the panels for speaker replacement and looked underneath at the points where the body grommets holding the door panels on are placed. «Damed Butchers»

I only went here to get an estimate but I was not anywhere near pleased with the results. Got an estimate for a dent in my bumper and it was over $ 1100. They said it needed to be completely replaced and a bunch of other crap. Went to Maaco and they popped the bump out and did a fantastic job for only $ 150. Seems like a total rip off. I would highly recommend going a mile down the road to Maaco and ask for bob to do an estimate.

I took my truck to Hammer’s after a lady was nice enough to back up in a parking lot and hit my truck. The damage to my truck from the parking lot incident affected the driver side fender, bumper, grill and driver side headlight. The damage incurred from taking my vehicle to Hammer’s affected my driver-​side taillight.
Since the lady who hit my truck wouldn’t even pay my deductible, I asked the folks at Hammer’s to put any scrap metal in the bed of my truck so I could try to recoup part of my out-​of-​pocket expenses. While loading the bumper into my truck bed, somebody hit my driver-​side taillight causing a crack and separation of the layers in the taillight. I called my representative at Hammer’s once I noticed the damage and ask him if he could look into the incident and get back to me. I explained how I believed the damage was incurred and asked him to speak to the gentlemen working on my truck to see if somebody could have possibly, accidentally damaged my taillight. The gentleman I was dealing with took his sweet time looking into the incident and I had to call back twice to get any resolution on the matter. When I was finally able to speak to the gentleman about the damaged taillight, he would not admit any fault by any employees at Hammer’s, but explained that the owner wanted to replace the taillight. Seems quite suspicious to me that the owner would insist on replacing such an expensive part if his employees were not responsible for the damage. Accusing somebody of lying is a very serious accusation that I do not take lightly; however, I am absolutely convinced that the people at Hammer’s would rather lie than admit wrongdoing. I would’ve had a lot more respect for them if they would have just admitted they made a mistake and I probably would have been a return customer as well.

Hammer’s Autoworks is one of the best body shops we’ve ever dealt with. They do a fantastic job, are fast and have a wonderful staff. Our car looks good as new.

I’ve had work done by Hammer’s twice now. The first time being in ’06. The door being repainted turned out having bad orange peel in a few places. Recently I took my vehicle back for a second repair on a tailgate which turned out great and I had them fix my prior issues from ’06 via their warrantee. In the process three scratches were put in that same door and they wanted to give it back to me that way. I didn’t accept it and made them fix their screw up. They repainted the entire door and it now has terrible orange peel ALL OVER the door and two brand new door dings on the opposite side of the vehicle. Needless to say after the whole process I threw my hands up in the air, as I’m tired of messing with them, and walked away. The craftsmanship needs to step up a notch and more care needs to be taken not to further damage a customer’s vehicle.