Hampton Inn & Suites Springfield

Fantastic stay at this property. Customer service was great. Everyone we dealt with at the front desk was friendly, polite, and extremely helpful. All requests were met without hesitation and with a smile. The property is extremely clean, and housekeeping went the extra mile by filling up ice bucket and leaving note asking for any special requests. Breakfast was very good (especially for hotel food) on Saturday and pretty good on Sunday. Will revisit this property again if we have another tournament in Springfield!

The rooms were clean and the beds are comfortable. The biggest disadvantage is the traffic from Steak and Shake in the area. It is conveniently located off I44 on the north side of town.

We stay in hotels A LOT and I’ll admit: I’m looking for three things in a hotel:
1– CLEAN
2 — BREAKFAST
3 — CUSTOMER SERVICE
The Hampton Inn and Suites is not fancy but it makes up for it in super-​comfortable beds and really clean rooms. The front desk was great and made sure we got checked in fast. I made the reservation with our mobile app and didn’t have any trouble with it at all. Awesome customer service.
We had two queen rooms and they were, well, roomy and nice. Again, nothing fancy.
Breakfast was fantastic. Great selection, super friendly staff. Morning people! :)
My only complaint is that my room didn’t have a refrigerator. Hopefully they’ll remedy that in the near future for folks like me with cheese sticks that will not be so great tomorrow. :)
We would definitely stay here again.

Great hotel! Clean and nice. The pool are was nice. My only complaint/​warning is that this location has the most paper thin walls, Windows & doors I have ever experienced! I could hear EVERYTHING in the room next to me and out in the hallway. Topped off by what sounded like drag racing in the steak & shake parking lot

I am VERY picky about hotels and I must say… This hotel is spotless! Very close to the highway which is extremely convenient when traveling. There were warm, fresh cookies, popcorn and fruit infused water in the lobby upon entering. Also, fresh coffee with flavored creamers– so hard to find. The indoor pool is a great (almost warm) temperature — my family hates cold pools. Also, the jacuzzi/​hot tub is very nice after 12 hours driving! Our room was spotlessly clean, updated, comfy beds and a great shower! The front desk even gave us a courtesy call to make sure we were enjoying our stay/​if the room was up to standards. The only reason I didn’t give 5 stars: 1. The bathroom sink would not drain and took 5 – 10 minutes to empty after teeth brushing/​face washing, etc. 2. Outside our window was only a rooftop view with numerous roof exhaust fans/​AC units that kept making loud noise and 3. There wasn’t a fan in the bathroom to alleviate the steam (or help drown out the noise of the rooftop fans).

We stay here a couple times a year. It is awesome, great location, very clean, our favorite place to stay. They have everything you could possibly need or want in a hotel. The best free breakfast ever, so many choices! What makes them stand out are the people. They really are the friendliest staff ever. They are always smiling, really always. We had car trouble, the lady who runs the kitchen sent us to a great local shop. We had to leave unexpectedly a couple years ago because of a death in the family. They comp’d the room, just because they care.

Overall, I liked my stay. They have really nice breakfast options in the morning. The staff was friendly and nice.
Checking out I had a little bit of an issue. I went down to ask about signing up for the rewards so I did and upon checking out, she actually put my stay on another person’s reward account. This is right after she just signed me up for a new account. Not sure how that happened, but after calling it can take 4 weeks to correct so I am waiting on that.

Pretty nice hotel and can’t complain. Price was reasonable but my co-​workers ended up with pricey ones (nicer king suite with kitchen) because it filled up fast. I worked out in the pool and also the fitness center. Breakfast was nice and had hot meal which was a plus. Right off major highway which was really convenient. Beds were comfortable and also good housekeeping staff.

Excellent hotel, very nice, clean, super service! We were upgraded upon check-​in (guess being a Diamond member does have some benefit). Room was in excellent condition. Without a question, this will be our hotel of choice the next time we stay in Springfield. Excellent!

i think this hotel was just the best. we were in visiting friends and found the location, cleanliness, décor, comfort, and morning breakfast extremely welcoming. everyone we encountered, from the front desk, maids, and the hostessess at breakfast were all so friendly. we had a 2 room suite and the price was very affordable.

This was a nice place to stay for a few nights. The breakfast is always a nice touch, but what surprised me was it seemed like a member of the staff brought in their own crock pot of soup each night which they had out by the cookies.
I would stay at this hotel again just for the cookies at night as well.

I loved this one as much as I loved the one in Rochester, NY!
I went to Springfield to visit with a customer of ours and after my experience at the Hampton Inn in Rochester vs. the Sheraton Four Points, in Philadelphia, I made sure to get a room at the Hampton Inn here.
I was rewarded with the usual awesome level of customer service and an even better room than ever! i attached images of the hotel and the room I was in to give you an idea of the sweetness of the room.
The room had an almost full sized refrigerator, microwave with free popcorn, coffee and tea with coffee maker, TWO plasma TVs, a couch, a comfy chair, lap desk for my laptop, mirrored sliding door closet, a huge bed and plenty of room. i swear I was in a 1 bedroom apt!
They offer FREE hot breakfast buffet, cereal, coffee, tea, bagels, sweets, waffle makers (with premade waffle mix) multiple juices and more! Warning, sometimes the eggs are kind of bland, but at THIS location you get the eggs mixed with meats depending on the day, the steak and eggs was WAYYYY yummy!
They had a pool, jacuzzi, gym, patio to BBQ on and they also offer FREE toiletries! So if you forgot your razor, toothpaste, tooth brush and so an, never fear! Just ask the front desk and they shall provide for FREE! There is also a little «vanity kit» in the room with a nail file, qtips and cotton balls in it.
The also have a business office where you can do work or print anything you need, also for FREE! There is also free wireless Internet in your room or wherever you decide to roam within the hotels borders!