Hilton Springfield

Very clean and the rooms were a good size. The beds were really comfy too. The breakfast was good too. No complaints. Would stay here again.

I attended a meeting in their meeting facilities. Their meeting facilities are good. The audio-​visual services worked without any glitches. The coffee and pastries were fine. I’ve attended meetings here before. Today’s visit was similar to the others. I’d recommend their facilities to others.

Worst experience ever! My daughter and her hubby stayed there last weekend for the Marine Corps Marathon. He hotel staff was harried and unfriendly when eye arrived Saturday evening. Apparently they were busy with a wedding and had no time for other guests. The room was clean but the phone didn’t work, so there was no way to set a wake up were upset to find that breakfast was not included for such a high price. No boxed hospitality breakfasts were offered… Nothing for the marathon runners! The restaurant opens at 6 AM, a full half an hour after the runners needed to be out of the hotel. My daughter and her husband waited because they needed to get something to eat, and they sprinted into the restaurant when the doors opened. They grabbed two bagels and two muffins, and were stopped at the door saying they need to pay. The servers did not speak English, and they could not figure out how to enter the items into the computer. After waiting more than 15 minutes for it to be resolved, my daughter and son threw some money on the table and walked out and were late for the race as a result of the fiasco. Additionally, the bathrooms in the lobby were absolutely trashed. The floors and stalls were covered with urine, toilet paper, and used tissues. It looked more like a frat house than a decent hotel. They will never again stay at this hotel and are heartsick over the money spent for such a bad experience.

Checked into this hotel for a stay of nearly a month. During my stay I had to leave on business elsewhere in the state. Without any notice or as little as a phone call, I was checked out of my room. When I called to have the issue resolved, the room was reestablished, but they then increased my room rate by $ 70 per night.
Not what I would expect as a loyal Diamond member of Hilton.

Had a great stay, the staff was friendly and accommodated us when we had a small water issue in the room. Everyone from the front desk staff to the management staff went above and beyond to make us feel important. My family will definitely use this facility on all visits to the DC area!

Well they are really nice when u check in but the rooms don’t have microwave no hair dryer and they don’t change the bed I found like 2 black long hair in the bed they weren’t mine so I sleep really bad because I think they don’t clean the bed oh and of course in the morning there is the construction at 9 am so if u book the hotel online isn’t written as a note of something just to let u know and that’s not all check out is before 12 and the personal who clean the room they knock the door 9 am and of course if u don’t answer they open the door. Isn’t to bad the hotel but there are couple of things they should change

Bad bad experience — there was construction work going on which woke us up at 9 am (I’m not a morning person during the weekends!). There were 5 hammers pounding away and when we complained they moved from the hammers to drill machines. The front desk person was nice and apologetic. We asked to speak with the manager — who apparently doesn’t show up to the hotels on the weekends! Avoid this place during the weekends if you can!

We stayed here while attending an event nearby at the Waterford. Overall a pleasant experience without issue. The service was good. The room was large and accommodating. Lots of parking. Accessible to the Interstate. No breakfast but Ihop was a few miles down the road.

So the good thing about this hotel is that yes the rooms are super clean and functional per what you expect from a Hilton. The elevator (i was on the top four) was surprisingly fast. The location is pretty splendid (only 5 min drive away from the metro). The pool is also much better than I ahve ever experienced in any hotel.
However, what really got me to be a downer about this hotel was the horrendous service. Now, individually, I could see that everyone was busting their butt trying to provide the service possible. However, there seems to have been poor personnel management to have enough staff available. I was on hold up to 10 minutes when I called the front desk. I waited about 15 minutes at the front desk just to get service or even ask a quick question.
I didn’t even come here during the busy season (early March).
So if you have a car and don’t really mind the not so great service in exchange for an awesome price, this place might be fore you. Otherwise, just think about what your needs are.

At least for me, on my trip, this Hilton is a tremendous value and an exceptional hotel:
This Hilton is among the best that I’ve ever stayed at, especially in terms of their generosity. At least on my recent trip, they were so liberal with the perks, that I wonder how they remain profitable. I’m coming back in a few weeks, so I’ll see if my experience is the same.
Price. Before I even get into perks, amenities, and overall quality of my stay, I will admit that I picked this hotel because it was among the very best values in the location that I needed. The room was priced so affordably for a Hilton, that I worried a little that maybe there was something wrong with this location.
Location. I took the Metro from the airport and then walked to the hotel. Since I live in Austin, and there had been a recent snow storm in Virginia, this walk probably wasn’t the best idea I’ve ever had, but it wasn’t too far. Just icy. If you are driving the location is great, and they have free parking, so you can’t go wrong. It is a little far from the Metro to be considered an easy commute, especially compared to the Hilton and Embassy Suites in Old Town Alexandria which are literally across the street from the King Street Station Metro Stop. The Springfield Mall is right across the street which is very convenient. When I come back I’ll be getting a rental car, but between Lyft and the Metro, you could certainly do without. Both Lyft and Über predicted a ride being available within 10 minutes each of the times I launched their apps to check them out. If you haven’t yet signed up for Lyft and want a discount on your first few rides, use my link
or referral code: 9Z9Q8R
Shuttle. (Surprise Perk #1) The hotel website says that they have a shuttle. That might be true, but when I walked up to the front desk and asked for a shuttle, they asked if it was just me, or if I had a group of people. After responding that it was just me, they told me that a sedan would be taking me to my destination. A few seconds later a black Lincoln Town Car pulled up for me. I was very impressed and asked the driver what the deal was. He explained that the hotel contracts with him and other drivers to be their shuttle service. Being delivered to my meeting in a Town Car was much nicer than any hotel shuttle. I only asked the front desk for a shuttle once, so far, and this was the result, so I don’t know if that is always how they operate, but either way, I was very impressed. I think that I’ll use the «shuttle» to go to the Metro station tomorrow for my flight back to Austin. They might even let me take it all the way to the Airport, but I’m not sure. Either way, using Limos for shuttles is very nice, and I appreciated it.
Internet. The internet was also included in my room, and was very fast. A few times it seemed to be dragging a little bit at loading web pages, but when I switched to my 4G LTE Verizon hotspot, it was no better in this area.
said that it was about 2mb/​s down and 2mb/​s up, but everything I did, including streaming video, worked great. There is also a business center, but I didn’t try it out.
Room. They put me in a room on the 12^th floor. It was very nice, and was quiet. It was well furnished, clean, and was very comfortable for the two nights of my stay.
Breakfast. (Perk #2) Most Hiltons give free breakfast vouchers for Diamond HHonors members, but this location rolled it into the rate. I would have had it either way, but knowing that travelers who aren’t Diamond would be treated to a free breakfast might be useful information for some of you. The breakfast wasn’t as good as it is at other Hiltons or Doubletrees, but that is probably just because they are giving it away to a wider group. It wasn’t bad, and was much better than what you get at Hampton Inn or Holiday Inn. The main difference between the normal Hilton breakfast, is that most Hilton and Doubletree breakfasts include items from the kitchen, such as made to order omelets. The waitress as this breakfast didn’t offer me anything besides the buffet items. The buffet too wasn’t quite as nice as it is at other Hiltons, but it was fine.
Dinner. (Perk #3 and 4) I’m used to being given a drink coupon or two, for being Diamond, but this location gave me a $ 15 dinner voucher for each night of my stay, plus two drink vouchers for each night of my stay. This two was tied to my reservation and wasn’t because of my Diamond status. The dinner was excellent both nights. The on property restaurant, Houlihan’s, is excellent. The staff are exceptional and the food and drinks are delicious.
Gym. The gym isn’t huge, but it is very nice, with state of the art machines. I was very happy with it, and had excellent work outs.
Between the free shuttle, free breakfast, free dinner, free drinks, and overall quality of this hotel, I was extremely pleased and impressed. The employees that I had th

The beds were super comfy and the staff was very nice and polite.
Unfortunately the bathroom wasn’t as clean as expected. There was soap or toothpaste on the door and the drawer. Also the coffee maker leaked and the heater was very load at night. I was surprised that there is no complimentary breakfast.

Stayed 2 nites second visit in the last 3 months, beds and pillows are great.
Place is clean and smells great and the meal provided in the morning is better the rest but no IHOP lol
Would recommend to friends and family and will return. Always use
and is one of the less expensive places to stay.

clean hotel, comfy beds. Staff was fantastic, very helpful and shuttles were always on time.

There were some minor issues that made me question the $ 200 per night. My remote was broken, the toilet didnt flush properly, the shower had cosmetic damage, and the clock was off by an hour. Room service was goid though, and the bed was comfortable. Beakfast was good as well. Not worth the high rates even for dc.

Stayed for one night.
Bed very clean and comfy
Bathroom could use some sprucing but so do most hotels
My allergies weren’t kicked into overdrive which means the hotel has
Served its purpose.

This renovated Hilton is aesthetically fine, very clean, and compared to 6 years ago when I last stayed there, the renovation was a success. The main issue I see here is service. The type of service issues that can be easily managed and improved with better employee selection/​recruitment efforts, as well as ongoing training, a MUST in any customer facing business enterprise.
Call me «picky,» but I happen to be a Hilton Honors member with a gazillion points that has grown fond of the «thank you for being an Hilton Honors Gold/​Platinum member» at check in. No dice. In fact, I would have traded that for a smile from the person checking me in. No dice.
They have an ok bar/​restaurant on site called Houlligans. I was there to meet a couple of important clients who were in the area. We 3 sat on the high tables/​stools adjacent to the bar. The service started out somewhat attentive. My clients can drink as many rounds of beers as the rounds made around a track in a NASCAR race. We got our 1^st 2 rounds in ok timing, but after that, we had to search for someone each time. We really struggled to get the attention of the 3 employees manning the bar area. Apparently chit-​chatting and drying glasses took precedence to our drink and food orders. Unacceptable. I’m ashamed that I still left a tip despite the poor attention.
Why I think that poor service begotten by poor training may permeate in this property is that the next morning when I went downstairs for my complimentary breakfast buffet, (the one positive nod to my Hilton Honors status), a waiter attempted to FORCE me to sit where he wanted me to. A crowded booth area full of loud talking and apparently vacationing families, other business people, etc. Just adjacent to this stifling area was about 20 empty booths that he said, «we save that area for lunch.» This I know translates to: «Our lazy asses only want to clean that area once during the day, so you will sit where it is most convenient for us.» OF COURSE after a politely quiet yet defiant 30 second conversation, I finally had to yell: «I DON’T WANT TO SIT AROUND PEOPLE. I DON’T LIKE PEOPLE!» Which, as intended, made me look like a lunatic, and thus I was quickly seated where I could peacefully read my emails, news, whatever, as I originally wanted to. (The comedic value of parents and children looking at me in the buffet line like I’m a maniac was indeed priceless). ALL this was unnecessary and again, can & should be remedied with smart recruiting, interviewing, and onboarding practices, along with ongoing training that basically states… I don’t know…1) Be nice to our guests. 2) If businessmen are drinking, NEVER let there glasses get empty. 3) Guests sit wherever in the hell they want for breakfast.

My review is fairly dependent on the price I paid– $ 58 per night which I secured on
. I really liked this hotel, but if I paid $ 110 or something, I’d be less enthusiastic.
The hotel seemed very new and clean, unlike some older looking hotels nearby. The staff was very pleasant and helpful. The room was spacious and the bed was great, and free wifi! The breakfast at Houlihan’s downstairs looked really good– but I was happy it wasn’t included for for free (apparently you can book a room with breakfast included). I’d rather get a low price and pick my own breakfast.
I will say that northern Virginia is a hellish maze of poorly designed and overcrowded highways and freeways in my opinion, but this location is worth it for the price. I couldn’t find anything in DC, even on Airbnb, for a reasonable price. And despite the traffic and terrible city planning, there is a great nearby diner (Silver Diner) which has fresh, organic and local food!
I do hope in the future though, that they offer cruelty-​free and fragrance-​free toiletries.

My niece recommended this hotel because it was close to all the weekend activities of their son’s Baptism.
The staff was very friendly and the breakfast waitress even remembered I drank skim milk.
The bus to the Metro didn’t stop at the hotel when we were waiting for it and they had someone drive us and sent their bus to pick us up. Great service.
The times we ate in site, the food was great. Since I don’t like buffets, I could order breakfast off the menu.
The room was large and very clean. Even with two weddings on Saturday the hotel was quite at night.
Would stay here again if I was in the area.

Great full service hotel. During snow storm I needed a full service hotel incase the road were no passable, I decided to stay here. Houlihan’s onsite — redone lobby and rooms — went back to stay the following night.

Stayed for the weekend on business. Free parking and internet was a great plus. Room was spacious and comfortable. Refrigerator but no microwave, not necessary for a short trip, but desirable for an extended. Close to the work site and shuttle service to the nearby Metro station. I would repeat if my travels ever bring me back to this area.