Rainbow Tool & Party Rental

I had a wonderful experience with Rainbow Rentals in a recent rental of a concession item for an office Holiday Party. We rented the cotton candy machine and couldn’t be happier with the service, quality and overall kindness that we received from Rainbow Rentals. Melissa went out of her way to ensure that I was able to rent the item on a tight budget, get it here in time for the event and have it collected in a timely matter. She took (about 100) of my calls with a never-​ending amount of patience and offered true kindness when I was struggling with logistics and funds. She even made allowances where she could which I felt went the extra mile. The delivery team was efficient and pleasant to deal with and the cotton candy machine itself was a HUGE HIT at the party! I couldn’t be happier with my experience with this company and am glad to have supported a female minority, veteran owned small business.

I agree with Chrissy completely. The business practices were shady at best, the materials and equipment given to use were shoddy in appearance, and Melissa Bell was very mean spirited at times. I wrote a long negative review in July 2011 on Unilocal,but it appears to have disappeared. I would not recommend this place to my worst enemy. Heidi S

This place has very questionable business practices. I returned my U-​Haul truck to them (after picking it up at a different U-​Haul location) and filled up the gas tank ¾ths of the way (in accordance with U-​Haul policy) at a local gas station .5 miles down the road from them. (Spent 50 dollars doing this). I dropped off the U-​Haul 5 mins afterwards and was told I was good to go. The next day I receive a receipt from them charging me 45 dollars for «fuel.» After calling the company to dispute the charge, I was told it was half full and not ¾ths full. (Hard to believe considering I have the receipt detailing the time and the address of the gas station I used– let me reiterate, it was .5 miles from their location!). They claimed they took a picture on one of their worker’s cell phones to prove that the tank was half full. When I showed up to see the picture in person (which still does not prove anything to me), I was told the worker was not around and to come back next week to see the cell phone picture. I dont see why the company does not just go with the customer to check the fue gaugel before letting the customer depart. They say they always take pictures on cell phones of the fuel gauge because this happens often. This seems sketchy to me and not obvious business practice. The guy behind the desk, Fabio, refused to give me the U-​haul regional manager’s information, saying he needed time to explain «his side of the story» to him first. I called U-​Haul on my own and they have since opened up an investigation into this company. Bottom line– steer clear, they are engaged in some shady behavior.