Silverbrick Lofts

I’ve lived here since ¹⁰⁄₂₀₁₄. The location is great but management is poor. The elevator in my building has not worked consistently since May and has not worked at all since mid-​August. Management makes excuses but takes no responsibility. They are supposed to be doing remodeling but all I see is raised rents. When my heat failed in January, it took them 6 weeks to find that one valve needed to be opened. Find someplace else to live.

I have been planning a move across the country since the beginning of spring, moving from California to Springfield for school. I have been doing my best to take care of everything over the phone and via email since my boyfriend and I are unable to travel and visit before the move. I contacted Silverbrick in mid May and spoke to Pricilla. She was very nice and told me the units available and a few details of each such as square footage price etc. She said I could email her with any questions. I spoke to my boyfriend shortly after and emailed her right back that day with a few questions on two of the options she had given us. We were ready to move forward. I never received a response. I waited a few days and sent another email and still nothing. So I followed up a week later with a phone call. A lady named Karen answered, I asked for Pricilla and she said she was out of the office, it was her day off and she would be in tomorrow. I said that’s fine and asked if she could please have her call me once she is in. I wait a few days and still no call back. So finally I called back, another lady answers, I don’t recall her name, and I asked if Pricilla was in she said she was on vacation. I was starting to feel extremely frustrated! A few weeks later I was finally able to get in contact with the ONLY helpful person there Pricilla. She apologized for all of the mix up, and explained they are under renovation. She sent me pictures of a few of the apartments that were available. I thought that was very kind of her, she knew we were unable to see them in person. We told her which one we like the best and we each submitted an application online, along with proof of income, ID ect. I also included my loan award letter from school. Pricilla calls me back, and asked for proof of income in Massachusetts. I told her Clearly, WE DON’T LIVE IN Massachusetts yet, so WE DON’T have income there yet. While Pricilla was really sweet I had to explain to her (several times) I was a student and I was not working which is why I included my loan award letter. I did mention that my BF was getting a job transfer, and had a few interviews lined up. I told her I understood it was a unique situation, but that I do have a cosigner available if needed and was willing to pay several months rent up front of needed and include bank statements. The property manager was supposed to give me a call back and has yet to do so. Their mission statement clearly state they are trying to target a younger crowd, such as student and young professional yet, however they are just unreasonable. We are so disappointed with Silverbricklofts. They are so unorganized. No one ever once knew what was going on when I called. I would never get my phones calls returned. Every time I called I had to start all over as if they had no idea what was going on or who I was. It was completely horrible. I really had my heart set on this being our new home but, I am so glad it didn’t work out. I couldn’t imagine having to work with them when something within my unit went wrong or any other issue that may arise. With all due respect honestly, they same like a bunch of space cadets. No thank you, we will gladly take out business elsewhere!

Silver brick has recently taken ownership over the past year and has put money into renovating the entire property. The renovations do look very nice I must say; and even without them the apartments are beautiful with the high ceilings, wood beams and in some apartments, the exposed brick.
Since I’ve lived here, one of the things I’ve always disliked is the people who don’t live here leaving things in the door to keep it open since it locks so they can come in and out. I always remove them if I see the door open.
Maintenance is ok, give them about two days for non emergency calls.
The rent is too expensive for downtown springfield living in my opinion. $ 975 for a one bedroom? $ 1100-​$ 1500 for a two? That’s craziness and doesn’t include parking.
Overall the apartments are nice. There are some local businesses around… The few that are left; including restaurants, bars, clubs and entertainment.
Good luck.