Springfield Imports

Brought in my Mitsubishi Galant to be re-​keyed. They said that it would take about 90 minutes. 45 minutes later, I get a call telling me that my car was ready. Not only did they re-​key it, they washed it and did a thorough inspection. Staff was extremely friendly and knowledgeable. I’d had a bad experience with ‘Reliable’ Toyota in Springfield and was a little leery; these guys were great. When I buy my next car, I’m going to take the 90 mile trip here to make the purchase.

Bought my son his 1^st truck from this place. After buying the 07 Ford Ranger, we filled it up with a tank of gas because it was sitting on E and then parked it at our house. When it was drove for the first time, only a couple of days later, we got 15 miles down the road and lost the entire tank of gas — leaking everywhere from under the bed. The dealer hadn’t even cashed our check yet and we were already broke down and in a repair shop. I replied to an email from the business telling them what happened and they never replied back. The salesman was very old school, saying things like, «Have you came up to MY price?» This was a phone call after we had already abandoned the deal and started looking elsewhere. The salesman also claimed he had no wiggle room on the sticker because they made $ 1800 worth of repairs — claiming new tires, windshield wipers, oil change, inspection, etc (that doesn’t add up to $ 1800 to me for a basic 07 Ford Ranger w/​15in tires). At the end of the deal and after we had written a check to hold the truck, we discovered the passenger door didn’t open. When my dad asked them to fix it, they said the deal was already done. He then informed them both doors had to open for it to pass legal state inspection and they reluctantly fixed it. The whole process was a complete struggle. …and I STILL do not have paperwork they promised they would mail so I can license the truck.
Update: More than 2 weeks later, we haven’t received our paperwork in the mail to liscense the truck because THEY SOLD US A TRUCK THEY DIDN’T OWN. They still do not have the lean released from the previous owners. I’m still trying to wrap my head around what to do next. We want to keep the truck but may have to contact a lawyer.

Have had wonderful experiences every time my wife and I have purchased vehicles from Springfield Imports. Would recommend them highly.

Great service, helpful and friendly staff, free shuttle service, spendy prices tho (but that’s to be expected from getting repairs done at a dealer… And on a German car)
After seeing some previous poor reviews and having been really hung out to dry by previous VW repair shops, I was very weary to try a new shop when we moved. However, the honest service I received today started things out right foot.
Dwayne, was my service advisor and we were investigating why my engine was struggling to turn over. Rather than taking me to the cleaners and giving me a long list of «vital repairs», they did what was actually needed and had me on my way in a day. He even reviewed my past records to rule out potential problems that could be causing engine issues so we don’t need to unnecessary repairs.
I now feel comfortable bringing my Jetta TDI back to this shop for further services.

Todd was amazing and such a patient guy with me when I broke down in St Robert! My 2012 vw gti was having issues and I was less than ethused as I live in Austin!

My key fob quit working on a 2012 Mitsubishi vehicle under full warranty. I replaced the button battery myself and it was dead again within 24 hrs. This was an obvious indicator that they key fob had gone bad. I called the service dept at Springfield Imports and explained the details. The service person I spoke to indicated that it should be covered under the warranty so I set an appointment to get it fixed.
After keeping the car several hrs they replaced the outer shell on the key fob and put a new battery in and changed me $ 79. They made an excuse that the key fob shell was slightly separated and therefore not covered under warranty. I found this irritating since I had already explained that they key fob itself was bad.
Sure enough, within 12 hours the battery was dead again. This meant another trip back to the dealership and time out of my day to get it fixed. They did fix it the second time.
My advice the technician would be to listen to your customer. We are not as stupid as you think we are

Greatest experience I’ve had thus far buying a vehicle! My husband and I purchased a preowned vehicle here. The people were very friendly and we got all the help we needed without the games. Would highly recommend!

Just bought our first brand new car a 2012 Passat. Somehow we totally managed to avoid the pushy over-​zealous car salesman. Jeff was our salesman and he was awesome. Just answered our questions, let us drive the car, and worked out a great deal that was in the payment range we wanted. There were no ‘car salesman tricks I’ve experienced at other dealerships. Nobody ‘happened’ to be interested in the same car I was looking to buy. The paperwork was clear and honest. Nobody tried to sneak in any extra charges, they were all out there in easy to read English. I’m a new VW owner, so I can’t say yet if I’m a VW fan for life, but this dealership was awesome.
I’ll see ya there… but it’ll be a while. I keep my cars till the wheels fall off. ;-)