Monro Muffler Brake & Service

Let me first start by saying that I have been a loyal customer to this garage for over 5 years. Every Time I had an issue with my vehicle, I brought it here since it was only a few minutes away. I am not a mechanic, and I know nothing about cars so I trusted their mechanics and all that they would tell me that was wrong with my vehicle. Every time I went, the bill was over 800 dollars. I would pay it since I needed my car back, but I always thought it was high. My trust for them was taken advantage of this week when I took my vehicle in to replace what they said was the left wheel hub and bearings. I was given another high quote, this time 1300 dollars to which I was very shocked by. He said I had BIG problems! He also explained how the last people to put tires on my car put cheap tires on my car even though I paid over 900 to install them… and the thing was, they were the people who installed them for me! When he said this I became skeptical about this quote, and finally decided to remove my loyalty to them and look around. It only took a few minutes and one other auto garage to find out that Monro has been ripping me off for 5 years! I took to another shop the info monro gave me and he first said that this is way to high for the repair they wanted to fix but he would take a look at it. Long story short, I paid 165.00 to fix my car which was about 1100.00 cheaper then what monro quoted me! I asked the mechanic why was it so much cheaper, and he had no clue either as to why they were charging me so much. Monroe was charging me for 5 hours of labor and the new mechanic said it only took him an hour and a half. I can only imagine the how much more this place has ripped me off over the years! And every time I am in there, I hear the mechanic spouting on the phone telling people that to fix their car, it would be over 1000 dollars. This place is a place that cannot be trusted! I was also told that I needed new brakes even though I just had breaks installed there! When I said this, he said oh well they aren’t that bad, they are just a little low. To think that they do not know about the thousands that I dropped there was more reason for me to look around elsewhere. And I am glad that I did because I saved 1100 dollars! DO NOT trust these crooks! I am also sending a review to the BBB. I was shocked to know that they can take their loyal customers trust for granted.

Saw the $ 19.99 oil change advertised on the street and called ahead to schedule a good time to go in. Got in the next day no problem and turns out it was a life saver– The oil change special included a tire rotation, and the guys discovered that my back left caliper was bad. I had literally replaced my back brakes a week earlier at a different shop, and Monro Muffler could tell that the piece was new, but was a bad piece, leaking my brake fluid. I returned to the shop where I had my brakes done, but they harassed me and refused to acknowledge the problem. I returned to Monro Muffler distraught, and they provided sympathy and offered any help they could give. I returned to Monro Muffler a week later, and they rechecked the caliper and confirmed it was definitely leaking. They did this at no extra charge! Luckily the brake shop replaced my caliper under warranty, but I would absolutely recommend this Monro Muffler location to anyone who wants to feel valued as a costumer, and know that their car is in good hands!

I have been to this location twice. Once was due to a brake problem (left the emergency brake on in my car), the other was just today for a tire that was leaking. I walked in both times without an appointment and the staff was happy to help me, even on an extremely busy Saturday. They charged for what was needed and nothing more and price was very reasonable in my opinion. I believe they are fair and won’t do anything extra without asking you first. If you are not sure about a price, ask first and then decide. They will make recommendations if necessary, but the customer is not obligated to accept them. For major services you could probably find a smaller company that charges less, but the staff here is friendly and willing work with what their customer wants. Have been very happy so far.