Brakes 4 Less

I had quite an experience here at Brakes 4 Less, and I wasn’t sure whether to give 1 star or 5 stars, but now that I’ve had time to reflect, I gotta give these guys props.
My wife’s car needed new brake pads, so I decided to make an appointment with Brakes 4 Less (they take appointments online). So when I showed up on time for my appointment, they had no clue I was coming in, no idea what for, and they were absolutely slammed with customers. So after waiting 5 hours, they took my car in, told me the problem, and then let me know they didn’t have the parts available, and that I would have to come back 2 days later to get it fixed. However, since I waited so long, they offered me a hell of a deal to get the job done, so I left in a pretty good mood.
I came back for the next appointment, and they took the car right in, got everything fixed fairly quickly, and then let me know what they had done– they had changed the brake pads on the wrong wheels. Since it was a few minutes before closing time, they didn’t have the parts to change on the wheels that were actually bad, and that I was going to have to come back AGAIN to have the pads that were worn replaced. So I left pretty angry, knowing I had spent about 8 hours waiting at the shop, and they still hadn’t done the job right.
So I came back a few days later on time, and to their credit– they took the car straight in, replaced the pads that needed to be replaced, and along with an apology, did the job for free. So although I did have to visit the shop 3 times, and spent about 10 hours total in their waiting room, I paid a ridiculously low price to have all 4 brake pads replaced on the car. The guys working here are super friendly and legitimately go out of their way to save people money. While I was waiting in the waiting room, I saw many a customer come in with problems on their brakes, and watched the manager make phone calls to parts stores, junkyards, and check websites to get the very best price on the parts needed to save them money. These guys know their stuff, and they did quality work. The quality of their work is top-​notch. I just wish they had a facility like up in Jacksonville– this shop only has 2 bays, 3 lifts, and it’s apparent they’re understaffed and overworked. This place is ALWAYS busy. Yet, even with all that, they’re super friendly and go out of their way to help the customer get their brakes fixed and save money doing it.
So overall, I have to say I had a GREAT experience here, despite all the aggravation– if you need brake work done on your vehicle, stop in to Brakes 4 Less. Just be patient, it may take a few visits, but it will get done, but it will get done right and at a great price.

I came with an expectation of a bad rotor after Visiting Ray’s. Spoke to Rob here and not only was the rotor good, they did the job at a fraction of what I was quoted at Ray’s. Friendly and helpful, highly recommend.

Extremely rude and took forever! Oh and, their $ 99.00 special is never ever actually $ 99 even BEFORE tax is included!