Five Guys Burgers and Fries

Absolutely horrible management we experienced at this 5 Guys. Took a gift card purchased from 5 Guys here and they would not honor it. Called 5 Guys Corporate Office using number on gift card when at restaurant. They confirmed after reading them the code the card had $ 20 on it and good for use. Told this to manager when still eating at this 5 Guys and he still would not honor it. It was their gift card, their system that would not read it, but somehow our problem. Horrible store and poorly run, let this place fail! Too many good places in St. Charles to eat at this disaster. After calling corporate office again, they offered to refund meal. Manager was rude once again. I will never go to this 5 Guys again.

Not a lot of vegetarian options here. Your choices are fries or peanuts (which are free).
Please, please get a veggie burger. We like eating too.

I’ve loved the one in Des Peres for a few years and am so happy they put one in St. Charles. Their burgers and fries are always fantastic. Just beware if you have peanut allergies because they do fry the fries in peanut oil. I like that it doesn’t take too long to get in and out of too. Definitely one of the best burger joints around.

I have to say this would be a great place to go if you are recovering from a hangover and need a greasy burger.
Sorry Five Guys, we can only give two stars. I will list the PROS and CONS.
PROS:
Communication. A sign lets you know where your potatoes come from.
Staff. They were friendly and greeted us with a smile.
Soda selection.
Cleanliness.
Free Toppings. They really pile it up high.
CONS:
Price. Holy crap!!! $ 31.18 for two bacon doubles, regular fry, and two regular sodas.
Cajun Seasoning. Over powers the flavor of EVERYTHING! My mouth needed a fire department call.
Final Thoughts. The atmosphere was pleasant. Looking around at all the smiling faces indulging in hamburger heaven hard to believe a rough estimate would easily be over a $ 1000 in sales. Unless there is a shift in your prices, this will be the first and last time we visit.

Overpriced and WAY over rated. It’s almost un-​American to say anything bad about it, but it left something to be desired — like another burger and $ 4 back. It’s ok, but just go to Rally’s instead. Found it funny all the articles talking about how good and cheep the place is! Five Guys needs to get over themselves, there is nothing unique about this place.

I am giving 5 stars to a young lady on the crew at this FIVE GUYS. I didn’t catch her name but I was so impressed by her beautiful personality and professional attitude. So, to the young lady with colored hair (it suits you, by the way!), you made an impact that I didn’t forget. Thank you!

Thanks to sites like Unilocal,I am able to learn about establishments before I even step foot inside. Since I had never been to Five Guys before, I checked Unilocal to read people’s opinions. I read the reviews for a few different locations, and the reaction was mixed. So, the only way to truly know is to go there myself!
I have to say that I was craving a meal at Five Guys, and that I had high expectations, despite reading that some customers weren’t completely satisfied. My bubble was burst before I even got my food. Luckily, when I visited yesterday, it was after the lunch rush and they were not busy, so I was able to walk right up to the counter and place my order. I’m a bit of a picky eater, so I got a «simple» meal — grilled cheese, fries, and a soda. I was horrified that my total was $ 9.85! $ 9.85! I can spend half of that for the exact same meal at other fast-​food restaurants. So, I figured I was in for a real treat. Unfortunately, I was wrong.
Did I mention they were *not* busy? I waited nearly 10 minutes for my food, and there was one, maybe two, customers whose orders were placed before mine. If they were busy, I would completely understand. But, they. were. not. Luckily, there were peanuts for me to munch on while waiting. Their peanuts are awesome, by the way! I didn’t get too many so that I would not fill up before my meal. I regret that…
So, I finally get my food. I was taken aback that it was served to me in a brown paper bag. No tray, just a paper bag with grease seeping through. I’m not complaining about this (really!)…it just wasn’t what I expected. I take my grease-​laden bag back to my table. All I see are fries… for a split second, I thought they forgot my grilled cheese. But, alas, it was hidden at the very bottom of the bag under the mountain of fries.
I like that my grilled cheese was wrapped in aluminum foil, as this kept it hot. However, I was very disappointed in the size… it was small… I expected it to be bigger… after all, it cost me $ 3.99! I really liked the texture (texture is a biggie with me). The taste was different… by no means horrible… just different. Aside from the size and price, I was satisfied — not «highly satisfied» as asked on restaurant surveys — just «satisfied.»
With my sandwich eaten, it was time to move on to the fries… the big ‘olé mountain of fries. Not a fan at all. I love fries that are crispy on the outside… I can assure you, these are not. These fries are WAY too soft/​soggy for me. If you like fries this way, you have hit a home run! For me… BIG swing and a miss. I ate a few, and they didn’t get any better. I brought them home, thinking some time in the oven would help. It didn’t.
I’ll add, too, that their soda machine is one of the Coca-​Cola «Freestyle» kiosks. So, you have some autonomy in your beverage. I’ve read complaints that with the «Freestyle,» all the soda comes from the same nozzle. I’ve never encountered «nasty» or «wrong» tastes with soda from the «Freestyle.» Just thought I’d add that.
Bottom line… while I was extremely disappointed in this visit, I will not write off Five Guys completely. When I go, I think I will get two grilled cheeses, and forget the fries altogether. I’ll get more peanuts, too… they are AWESOME! I just expected more from Five Guys… especially for the high price I paid. They should re-​evaluate the prices and/​or sizes of some of their offerings.

What sets this Five Guys apart from the others is the excellent staff! Make sure you get in there on a day when Susie is working. She’s enthusiastic, energetic and will keep you entertained as you wait for them to prepare your big, delicious burger from scratch. Don’t forget to get a ‘little’ if you can’t gobble up the full two patties on a regular!

I was looking for something different for lunch today and decided to try Five Guys. Its a chain so I knew what to expect, but this location is pretty delicious and fresh. The little cheeseburger still seems BIG to me. so you get a lot of bang for your buck. I do think almost 10 bucks for a cheeseburger and fries is a bit much, not including soda even! its not a restaurant. its a casual burger joint. so if you are ok spending a little more, its delicious of course. they do charge tourist tax which I found a bit odd. But its a great location in St. Charles and I enjoyed it.

I love going to Five Guys! The burgers are amazing and the staff is awesome! I’m not too fond of the fries but most people love them. They tend to be a bit soft and I prefer crispy fries. But if you love their fries you’ll love that they basically fill up your sack with them!

This place is so good but it’s so cold you can’t eat inside we ask the guy if he could turn it so everyone could get warmed up he said no and everyone in the place was freezing …

Five stars for for guys!!! I love love love did I say love? I love this place. The staff is always friendly and helpful, the place is clean and spread out and the food is OUT OF THIS WORLD. I have been a vegetarian this year but once a month or so I cheat a little.
So on my cheat day I happened to be right next to five guys and I couldn’t resist. I get the double cheese burger with fresh onions, jalapeños, tomatoes, light mayo, light ketchup, and lettuce. The burger is FAT and JUICY! It comes with cheddar cheese and I think the secret that makes it so amazing is the fresh cut jalapeños. WOW!!! I just love this place! I wish the burgers were healthy for you I would be there almost everyday

Was happy to see a five guys built here on 5^th. Cajun fries are the best as are the burgers.

I love Five Guys. The burgers are freshly made, the fries are actual potatoes, and all burger toppings are included. The wait is longer than fast food, but shorter than a restaurant. Noise level is annoying, due to people trying to talk over loud music. Safe location.

Great burger place. The lil cheeseburger is awesome and big enough for an adult. The bacon dog is extremely good, they slice the hotdog and grill them and load it up with bacon. Love the soda machine and like it that they have peanuts to eat while you wait. I do think it’s interesting that they have a sign up that changes daily on where their «today’s Potatoes» come from. It’s something I look at each time I’m there.

Love this place. Always fun and fast with great food. I work in St. Charles and head downtown for fun and don’t always have time to eat at a fancy place. This is a great detour and a great way to start a good night. They’ve also got a nice outdoor seating section.

The burger at five guys were the sort of thing that would cause mouth to water. The service matched the food.

I have been to burger places across the country and Five Guys Burger and Fries is SO SO good. I was really thankful when they opened this location and I have actually visited it about 5 times so far. Even though it ends up being an expensive lunch the quality, service, and taste really work out.
The staff is always cleaning and when they do they are quick to offer you help on the dining area. I have never had to wait in line for more than 5 minutes and never feel rushed to leave. The menu is really simple (which I love) it is not hard to figure out what I want or what I want on it.
Cheeseburger with Bacon and Everything!
Keep up the good work Five Guys St Charles… I am already hungry again!

Came to this newer 5 guys location after leaving the Artesian Beer Festival. They weren’t too busy. We came and ordered the usual bacon cheeseburger and fries. It was very clean and quick like the usual 5 guys that we go to.

Service is great! Food is delicious as usual. Glad they built one near our home. so yummy