Le St-Germain Suite Hotel

Room was wonderful. Updated. Clean. Staff very friendly. Also what may seem like a strange thing to be happy about. My teen loved that the elevators were fast. No waiting around like many other hotels we have been to. No complaints at all about the hotel itself. However… I did take a star off for the external noise. Restaurants/​bars outside our window. Very loud around from about 12am-​2am on a Friday night (Saturday morning). Also not real happy that their waste removal service for these same bars showed up at 5am to empty the dumpsters. Very loud!!! I would stay here again but try to get a room on the other side.

Just call this hotel what it is. Courtyard Marriot. Also the awesome picture they have posted here is NOT the hotel. Advertised as a «chic hotel». No it’s just a regular hotel.

This is what I emailed to the GM…
However, now that I read the other reviews, the issues about poor notification (ie:pool area) have been going on for well over 6months.
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I wanted to email you about a disappointing experience that happened to me today.
I reserved a room a couple of months in advance at your hotel, to stay for one night on 5÷12÷15. On 5÷11÷15 @ 2pm I got a «courtesy call» from Hannah to inform me that the recreation area was under renovation.
Hannah «I wanted to let you know that the pool area is closed, so that you will not be surprised when you arrive tomorrow at check in.»
Me «Oh, I didn’t see anything online about that.»
Hannah «We are working to put that on our website.»
Me «How long have the renovations been going on?»
Hannah «About a year.»
Me «One year. You have known about this for one year?»
Hannah «Well the pool area only started last month.»
Me «So you knew about the issue you are calling me about for one month, the renovation has been occurring for one year, and you chose to inform me, as a „courtesy“ one DAY before my stay?»
Hannah «Well I can connect you with the Kelley Inn.»
Me «There is a conference occurring this week. What are the chances that I can get a room exactly 24hrs before check in, to a hotel adjoining the conference center?»
Hannah «I do apologize.»
Well, I booked a room all the way across town where I can have access to the full amenities that I am paying for. I have stayed in your hotel in the past a handful of times, and I had truly enjoyed it. However, I do not consider the courtesy that was extended to be adequate. It would have been a courtesy if upon reservation to know that the hotel was under construction, or a month in advance. But 24hrs is not enough time to re-​adjust my trip to St Cloud and find a new location with the amenities that meet the needs of the trip.
I believe that the part that made me the most upset was the bait-​and-​switch. Since the renovations have been occuring for a year, why isn’t that highlighted on your website, or mentioned when a customer is booking? To tell someone 24hrs before their stay, makes it impossible to find a hotel in time close enough to the event center. Therefore, I am sure many of the customers who are upset with the poor notification, have no choice but to stay with the current reservation at your hotel.
I will reflect my displeasure of false advertising of available and accessable amenities in my honest online review.

It’s hard to give this hotel a number due to it being under renovation. As others have noted, you don’t get a heads up on that when reserving a room online. The main entrance is closed and instead of having a big sign to redirect people, there is an 8.5×11 sign taped to the front door informing you of the two entrances that are open.
If you come in from the parking garage as we did, again the signs are lacking. The lobby is really rough but fortunately the last area that they are renovating.
The rooms are done but rolled up carpet in the hallway should have been removed a long time ago. The room is lovely in most respects. The two queen leave very little room for maneuvering in the bedroom, however. The extra chair in the living area is very modern and chic looking but has no comfort value. It has no arm rests! There is a nice bar sink, microwave and fridge area, but a total miss on lighting. No recessed lighting in that area at all. It’s hard to imagine how their designer would not have thought of that.
I would give this hotel another try once renovations were done.

The worst hotel experience that I have ever had! The hotel is in the process of becoming the Marriott hotel, and is undergoing some major renovations. It sounded like a construction site, starting at 7am until 9pm. I had to call twice to ask them to be more quiet, or to move me somewhere more quiet; they did neither. It was very dusty; a bad place for someone with allergies. There was only one working elevator that took a long time to use, and the stairwell reeked of cigarette smoke. So, if you are a smoker, this is a great place for a cig break. The gym and swimming pool was closed. The only perk was the new furniture (except the bed was hard), and the friendly staff. The hotel cleaners did a great job trying to keep the rooms looking great with all the dust. I am sure this will be a great hotel when the renovations are done, but for now, stay clear!
The reason I gave the hotel three stars was because after I complained to the hotel staff they gave me a gift certificate to their restaurant to apologize for my experience. The staff was great!

We saw this hotel downtown and thought it looked great. Once we stepped into the hotel we knew we were wrong. The windows allow all street noise in. And the sheets felt like sandpaper. Staff was okay. And the phone reservationist did not tell us at the hotel was under renovation. We did not get a good night’s sleep.

This review pertains to my visit in July 2013.
I was going to this hotel with a friend, so we wanted 2 beds. But, they were pretty booked, so we had to do 1 bed and a couch. We asked that if something opened, we’d like it. And, something did. It was great that they could accommodate us.
The only issue we had was that one of the 2 sleep numbers beds worked probably right away. We got it to work, but it took awhile.
I would stay here again,

While the service was great, the room was awesome, and the restaurant catered to my every need, the biggest letdown was that the hotel is located across from one of the busiest night clubs in the city. Staying here for five nights, and on the last night I finally was able to go to bed without tremendous noise across the street. Needless to say, I won’t be staying here again based simply on that fact, which is unfortunate for them because everything else was pretty good.

I stay here for work trips because of it’s location and couldn’t be happier. It’s clean, the staff is very friendly and the restaurant is decent. The best part is the adjust-​o-​matic beds. What’s your number?

I was late making reservations where everyone else was at and glad I was! This place is great. Fantastic service, top notch rooms, and was even closer then the other place to all if the events at the convention center. They accommodated with early check in so my bride didn’t have to font alternative things to do while I was away at workshops. We will be back again next year!

I haven’t stayed at this hotel in 2 years, when it was a Radisson. As far as I could tell, the only change is the name. The service is very friendly and helpful and the restaurant there is pretty decent.
I had dinner there with co-​workers and it was decent. I had a NY strip with bordelaise sauce, topped with mushrooms, and a side of asparagus. It was good, although not mind blowing.
I’ll definitely come back and stay here the next time I’m in St Cloud.