Findlay Volkswagen St. George

I drove 400 miles to buy a car from them, yes, that’s not a typo! I drove all the way from Southern California to Utah just to get my car from them. No dealer had the car I wanted and when I found out they Findlay had it, I got on the phone and was luckily enough to get a hold of Quinn. By far the the nicest and most honest salesman I’ve ever dealt with. The folks over at Findlay have truly gone above in beyond. I want to personally thank Quinn, Jason and Tylee for the excellent service. The 3 of you have made what can be a major headache, a complete breeze. Thank you again and I wish you were all closer!

I am an unfortunate 2011 VW TDI owner that broke down on my way from S. CA to S. Idaho and was towed to Findlay in St George to see why I lost all power just outside of Mesquite, after being stranded there overnight, they finally got around to looking at my car the next day and I was told it needed the High Pressure Fuel Pump and that VW would take care of it after they sent fuel samples for testing. They then said it would take 2 weeks and assured me that my rental car would be covered so I shelled out $ 475 and they took a copy of my receipt and NEVER paid me back. It was unbelievable to me that I had a full tank of diesel and not even replace my fuel or wash my car which was absolutely filthy. I complained and they said that is how it goes and gave me a coupon for a drive thru car wash and said there was nothing they could do about my fuel. Since this repair was nearly $ 6k I would think they would go out of their way to act like they care and I feel I was given substandard customer care because it was a VW paid repair, it was a very costly breakdown for me and I was unable to continue on my trip because the only rental I could find in the ENTIRE town was a full sized truck that GUZZLED gas and not in my budget to continue. THEN I had to drive it back up there to retrieve my VW 2 weeks later when it was finished and deal with the lack of consideration by this dealership. I would rather go to the dentist for a root canal then deal with them again.

I was driving home to California through St George when my VW radiator sprang a leak. After making arrangements to get towed to this dealership, I called to see when they could take a look at the car and they said they couldn’t help me today and no guarantee they could see it tomorrow! I mentioned I was from out of town and unable to take an indefinite amount of time waiting in a different city. Their answer was «last time someone from California needed a repair here, they were stuck here for a week.» REALLY?
I understand dealerships can get busy but nobody likes to feel completely abandoned by a brand that they trust. The representative Josh and his «tough crap» attitude were the worst and I had no choice but to scramble and go somewhere else. I expected more from Volkswagen and was truly disappointed.

Love my TDI! Everyone at Findlay Volkswagen always works hard to make sure not only to provide the best service, but also to ask if there is anything not on the recommended maintenance list for my TDI that I may require.
Just a phone call away, even when I travel to Nevada, California or Washington States the guys in the Service Department are always able to assist. Love my VW for the Quality and the MPG!