AT&T

Danny (or Donny) and Chris were extremely helpful to me and patient with my folks. Especially my dad who has no patience for this stuff! My mom has never used a smart phone so this was all very new to her. We switched from Verizon to att and we are so far very happy with the service and the amazing customer service! Keep it up!

While I am not pleased with ATT as a service provider I have always had good experiences at this ATT store. I visited yesterday to meet someone to sell my old iPhone to and An employee named Emel met me at the door. He was very friendly and had a very helpful attitude. I needed to verify that the phone was not showing a stolen block any longer since I had previously reported it prior to phone being returned. He quickly checked and then offered if I wanted to wait inside for the other party to sell my phone to. Quality service with a smile. Well done.

My girlfriend and I both bought phones here recently. They were extremely helpful and made the experience a breeze. Thank you AT&T. We would not choose any other provider. Ryan was particularly helpful at the Chippewa street location.

I was experiencing a problem. I called the 800 number for AT&T and also the store I bought my phone and no one would help me. They said it’s been longer than 30 days to insure my phone and that was that. I was stuck with the new Note 4 and no insurance.
I finally came to this store. The nicest girl helped me right when I walked in the door. I explained my problem and she helped me. I finally have insurance. I left feeling satisfied.
But.why couldn’t the 800 number for customer service for at&t help me? I was on that phone call for 35 minutes and talked to 4 people all telling me they couldn’t help me. Therfore, I am so glad this store was on the way to my dentist. I would definitely go back here!

I came in to pay a bill for a friend while he was on vacation. Once they learned that I was not in the market for any new products they were rude and short. And can someone please tell me the reason they have someone to greet you at the door but refuses to help any customers when it gets busy? I think ATT needs to rethink its customer service policy.

I experienced some of the worst customer service I have ever encountered when I went there yesterday to get a replacement for a stolen phone. Sales rep Billy chomped gum, drummed loudly on the counter, and stopped our conversation to ask what his buddies were talking about, as there were a minimum of 5 reps standing idly by talking over our sale. He was annoyed when I had questions, and acted as if he couldn’t get me out of the store fast enough.
It would have been worth going out of my way and waiting in long lines at a different location to not experience Billy.

AT&T can’t seem to do anything in under an hour.
After several, blood-​pressure accelerating, hour-​long phone calls trying to move a land line number from a previous residence three blocks away, AT&T’s solution was that they could only move it if I purchased a pricey U-​Verse package, but not if I wanted to keep it as a traditional land line. Hmmm?
On my last call when the customer service rep could sense that I was clearly on the brink of losing it, they finally told me about an option to set up wireless service for your land line and keep your number by just purchasing a box at the AT&T store and paying a $ 20/​mo fee.
Why was that such a secret and why did it take about 5 collective hours of my life that I’ll never get back to find this solution? Probably because it’s about $ 25 less a month than a land line and about $ 40 less a month than U-​Verse.
We headed to this AT&T store location and they got us set up with the wireless home phone option. They were very nice and accommodating, but the trip did take over an hour, with an additional follow-​up phone call a few days later to activate the line that took another hour. I was already so disgruntled with the experiences leading up to the trip to the store, I don’t think I’d give them over a couple of stars even if they paid me.
I know that «hate» is a strong word, but after this experience, I can truly say that I hate AT&T.

Jon was super helpful but Billy… he had nothing but attitude. He was such a dick to an old woman who didn’t understand the line system. If I went here again, I would be sure Billy didn’t get my commission. Behavior like that does not deserve to be rewarded.

My experience was no where near as good as the other reviewers. One of, if not the worst customer service experiences I’ve ever had (and I worked in retail so I do understand good customer service). I waited more than one hour for what should have been a 5-​minute transaction, was told several times I was «next» and when customers had been taken care of, sales reps disappeared. I left after about 1.5 hours of nothing. I had a defective cord that was under warranty and wanted to exchange it.

You know how calling AT&T with question/​problem is so super awful and will in fact take one entire day?
I’d been putting off an upgrade for months before remembering a person can still walk into a store for help.
And help I got from Melvin who was so nice and patient and informative. The other employees were so smiley, too. And the customers. It was pretty weird.
Anyway left before long with a new phone and total conviction I will never call AT&T again. Except for my landlines. And my internet.
Damn.

I give AT & T a 5! They always fix me right up. I’m not much of a tech person. I know when i go there my problem will be cured. If I’m lucky Rio is there. He has always been patient with me. He just fixes It. He doesn’t try and fill me up with lots of words. He not only fixes but educates. Its very comforting to know they practice true customer service. I’ve only ever been to the Chippewa store. I hope all the stores are the same.

The fact that I am giving a cell phone store 5 stars is shocking, and AT&T no less! I pretty much think all wireless companies have you between a rock and a hard place these days and trying to understand and navigate your way through their systems on-​line and over the phone is CIA worthy.
That’s what took me in to this store. I knew it was a corporate store, THIS IS KEY! They can do much more to your account and help you out in ways that the non-​corporate stores just aren’t able to do. I had a problem with my bill that I didn’t understand and going in the store was a refreshing change.
First, you’re greeted at the door by someone and if an employee is not available right away, you’re placed on a waiting list. Great, now I free to roam around and not feel claustrophobic stuck in some line.
All of the employees are helpful and get your what you need. I’ve never felt any pressure to make a decision then and there or buy something. They are happy to educate you on their services and products, while still allowing you to make your own decisions.
I actually need to go back and it doesn’t stress me out!

I love this AT&T store. Like Shelly, a wireless store is not one of my favorite places to go, it’s kinda like going to the dentist. You go because you have to go.
When going to a AT&T store I always make sure it is a corporate store and not a privately owned one. I just feel you get better service when you are shopping in the mother ship. The store over on Clayton Road across from the Galleria use to be my store of choice, but not any more. The customer service here is so personalized and more friendly. They’ve helped me through both iphones 3 & 4 and were instrumental when my iphone fell into a rain barrel. Helping with that drama, I will always be indebted
Todays visit was a simple tech visit. I kept get a message to enter a password for my voice mail — I didn’t know I even had one. I walked in and immediately (no waiting) had my problem resolved. They coached and helped me learn the solution with fun witty banter. We all had a good laugh when I realized I had 40 voice mails. 40 voice mails that I had no idea I had. No wonder I had a few friends pissed off that I didn’t return a call. Hey, with text who uses voice mail any way, it’s so 20^th century… lol.

I usually hate going to my wireless company as much as I hate going to the Gyno. But I had to go because I needed to switch up my account. As soon as I arrived I was greeted and a service representative helped me. I can honestly say that it was the first time EVER that I have been able to get in and out. It was Monday at 2:30…maybe every ones at work and it’s the best time? My service was great and quick, totally unexpected.