National Car Rental

Great service, speed and car selection! Use them at least 10 times a year in Minneapolis and I’m never disappointed.

Always love renting through National Car Rental and the MSP location is exactly what you would expect.

Usually have a great selection, but my recent trip only had a large Pick Up, with no power features or Bluetooth, or a small Sedan, also with no e tras.

Desk personnel were very accommodating to a Minneapolis new-​comer, like me, especially in such cold weather. They greeted me professionally and helped me with National Car Rentals rental policies and protocol. Only downside was some of the car-​keepers were a bit unprofessional and kept getting in the way when I was trying to pick a car, load my luggage, and get the car warmed up in the frigid cold. Otherwise, great car rental experience and I’m excited my company uses National as a preferred client.

The site is more than adequate… I would agree with another reviewer that you need to be careful that you are not searching for gas at the last minute. Apart from that the process in and out of the rental property was not too much of a hassle. I am also an Emerald level renter.

National car rental is the best and this location is exceptional. I travel a lot and to a lot of locations and for a moderately big city this setup is great. Always easy in and easy out, plenty of attendants to insure a speedy checkout and never any issues.

One of the easiest National locations I’ve used. They always have a really good selection of vehicles in their Emerald aisle. No hassle check in or check out. Only gripe is that when I asked the attendant at check out if I could charge to a different credit card he told me I had to go to the counter to do it. No big deal but I was in a hurry.

My first time renting from National — having just had an argument with one of the other major players. Without any status, and first time rental — I was treated with respect and courtesy from the first smiling welcome to departing the lot. Despite just joining Emerald club a few minutes earlier — i was guided to the Emerald Aisle to pick a mid range SUV — far better than the car provided by the other company where I have the highest level status.
Smooth pick up ad return, very efficient, polite and friendly — vehicle was clean and low mileage.
Highly Recommended.

This location is NOT CLOSED! I have rented cars from this location about 17 times in the last year. Emerald Club is easy, fast, and the best way to go. Once you get everything set up online, you only have to give your credit card and driver’s license at the check out booth when you drive off. That’s it. If you aren’t familiar with this location, it’s in a parking deck. There are lots of twists and turns to get to National, especially when returning the vehicle. Pay attention to the signs and you will be fine. Nice employees. I’ve always felt they appreciated my business. I’ve only one time had to complain once, and it was about how long it took to exit after they had a big rush of customers arriving on flights and renting cars. One time they made a mistake and parked an expensive Infiniti in the wrong place. The wonderful lady in the checkout booth let me keep it at my lower rate since it was their fault, so I got an awesome car for the whole week! I love National! P. S. I don’t write glowing reviews often. And I agree with other reviewers that their rewards program could be richer. If you look at the number of days I’ve rented, and not just the number of rental transactions themselves, I would like to have a few more free days.

Generally speaking this is a fairly easy rental car facility to deal with one you actually get from the terminal to the rental cars. Emerald Isle is always the best was to go for speed and ease. On this trip there were nothing but minivans and one Nissan pickup truck. I choose the pickup and it worked out just fine.
Keep in mind that there is not a gas station once you get into the Airport. the closest fuel is one exit up past the Airport

Rental was amazing. I definitely recommend the emerald club. Just rent a standard car and you pick any car available in the aisle. When I got there the isle was empty so they let me choose from the executive isle and I ended up getting a convertible Camaro. Had a great time with my rental. I will always rent with national.

I’ve been an Emerald Club member for 15 years now. Always get a good selection and helpful staff on the ground that work hard servicing us. I wish that my rentals accumulated more free rentals. A 1 week rental only counts as 1 rental vs if I rented on 5 different occasions, same number of days would generate credit for 5 rentals. That’s my only gripe!

Easy place to rent a car. They were polite and very professional. Thanks National

I rarely have nothing but positive things to say about a partner. Usually there is something I would change or offer as an improvement. However, National is and has been always above my expectations. I am «exec select» with these guys and the cars, the service, the convenience, the leading edge mobile, email receipts, everything is perfect. I guess my only complaint is that «Enterprise» being owned by the same company is no where close to meeting my expectations. When I rent locally w/​o a flight. I use Enterprise, and it is like a trip through sad town. I wish National would rub off on Enterprise and that Enterprise would realize my status with National whenI rent from them… National is the best for serious business travelers

I had been a member of the national frequent renter club — I walked out to the lot picked out a car from the remaining few and drove to check out only to discover my membership had been cancelled. Back to the counter — one clerk and 6 customers later I am told to take my form to another desk (which was empty) and wait for someone to show up and point to one of the remaining cars. Poor service on a slow day in a small market city — I guess I will try one of the competitors next time I come to Minneapolis

We have been members of Emerald Aisle for over twenty years and have rented with National exclusively whenever available. The premise of choosing your own vehicle is a great idea and has always worked great. This time… not so much. We arrived at the MSP National Car Rental garage, to find a long line of customers waiting to be «assigned» a car. This was not at the rental counter, this was in the garage. An employee was there telling people which car to take and not being very customer friendly when asked about Emerald Aisle service. I was told everyone in line was for Emerald Aisle. When it was our «turn» she pointed to a small car and barked at us to take that one. We had two large suitcases and two golf bags. This car was not going to be large enough to fit our needs. She was not helpful at all, just told us to go to the car and see if it was big enough. It was NOT. Another employee came by and asked if we were going to take the car. We explained that it was not large enough for us and pointed to a minivan across the aisle and asked if we could have that. She said no. We asked about another SUV that was in the lot. Again, told no. After asking about a third vehicle, and being again told no, she pointed to the minivan we first asked about and said, «why don’t you take that one?» I said to her that she had told us no, and she denied that. We did take it and off we went.
When we got to our destination we noticed there was black dog hair covering the floor and second row of seats. We had put the seats flat so we could fit our bags into the back of the van and didn’t notice how dirty it was. I bought a sticky tape lint roller and used most of the roll getting the dog hair off of the seats and floor. It was disgusting. This car was not cleaned out prior to re-​rental.
National is not always the least expensive car rental, but we have been loyal because of the service and Emerald Aisle feature. This last rental was such a disappointment that I will seriously consider other agencies in the future.

Emerald Club is definitely worth it! Easy check out and quick returns. There were only minivans and one Kia Soul available which was discouraging. I suspect the Emerald aisle was hit with a rush of people prior to my arrival and they couldn’t restock fast enough. There were some vehicles in the Executive aisle that I was sure should have been in the Emerald aisle selection. As I was checking out, I mentioned it to the gentleman and he said he would mention it to the managers.
There are quite a few twists and turns to get to the car return spot so pay attention to the signs.

I have to hand it to this location — great cars, great service and right there at the terminal. Easy to get out of the airport location and they even picked the car up at my hotel when I called to tell them it was giving me some trouble. No questions, no problems — great rental car company!

I love National as a Emerald Club member. Fast processing with reservations; just get in a car and go (just like the commercials). Dropoff just as easy as they email the receipt!
This particular location has a great selection of cars even when sub zero tempertures in Nov. Garage is a little hard to navigate but inside to/​from the terminal was easy.

I rent from here often. Your typical National set up. I have never had to use the counter, but the executive aisle is easy to get to.
MSP has a consolidated car rental in a parking garage that is accessible from the main terminal via a tram and multiple escalators — National is on the top floor so you will need to go up one more escalator that is around the corner even after you think you are at the rental cars. Be ready for about a 10 – 15 minute walk/​ride to/​from the terminal
This location almost always has a large selection of cars avaiable. Even in the winter, they usually have full sized SUVs available in the executive aisle.
There is not a gas station conveniently close by so get gas a couple exits from the airport if you usually return full.
Plenty of workers checking cars in when you return.
Nice job at this location, National — wish every station was like this.