Sears Auto Center

Thank you to the Shady McShyster mechanics at the St. Peters location for upholding the stereotypes that you cannot trust mechanics. I took my car in because I thought there was a problem with one of my tires and expressed that. When they call me back, they tell me my struts are bad and quoted me almost $ 1000 in repairs. The mechanic was even nice enough to tell me payment options such as opening a Sears credit card to pay for the work (lol). He also expressed that it is dangerous to drive around with messed up struts (it’s not) and the mechanic stated that my car drove terribly (it doesn’t). So, I took my car to another mechanic for a second opinion and the problems were my tires which needed to be inspected and just balanced and rotated. I don’t even think they checked my tires, which I expressed was the issue. Then I had to go to a different Sears location to have my tires balanced and rotated, as there was no chance I would return to this location. So this trip to the Mid Rivers Mall Sears wasted my time and I had to find time to go to another mechanic and then another Sears Auto to get the job done they were supposed to do in the first place. But thank you for reminding me not to trust mechanics and to always get a 2^nd opinion. I guess they forgot the H for Honesty in their slogan.

Picking up a part from this store could not have been much easier.
None of the three Sears Auto Centers in the area had a full set of the tires that I’d chosen to outfit my truck with and paid for online. Unbeknownst to me since the cancellation message never came through, I had to work with Sears’ Auto Blue Crew call center to set up a same day workaround involving a pickup of a partial set at this location before having installation handled at another Sears.
The visit should’ve been simple, and it was.
From the moment I stepped in the garage door, it took maybe 8 minutes to get checked out. What went well?
1) I was greeted right away by a tech who looked up the order. Zero waiting, even though the shop was clearly busy;
2) There was a question about a potentially applicable discount. The tech looked it up and explained the situation;
3) The promised inventory was retrieved immediately, a welcome change from the online ordering mix-​up.
On the phone, the store’s rep mentioned that they were running significantly behind schedule and not taking any new installation appointments, saving me a LOT of wait time.
Notes:
* Speaking of the workaround, kudos to Sears’ Automotive Blue Crew. Difficulty with using the company’s e-​commerce system aside, they were helpful to the tune of a 30 minute phone call to resolve the order issue the first time around… as in actually working on the order for me for 30 minutes and not 3 minutes of assistance after a 27-​minute «we’ll be right with you» hold.
* I spoke with or visited all three of the remaining area Sears Auto Centers on the same day with the same issue. Notes/​Reviews on the others are posted to their respective Unilocal pages.