Getwireless.Net

I cannot stand how shi**y their internet is. I have a downtown apartment and getwireless internet came with the lease so I’m currently not paying for it. I understand that I get 8mbps service. I cannot go through a 30 mins episode on Netflix without having to turn the internet off and back on to reset it because the connection is so damn spotty. Pages that I need to access online don’t load so I’m constantly having to reload pages before I’m finally able to see the information I need for school/​work. It is the most frustrating thing on earth. I would absolutely NOT recommend them to my worst enemy. They do not know what they’re doing.

There were many things that I did not enjoy about getwireless.net’s service, but I think the worst of all was the customer service and overall quality of the internet provided. My connection was very spotty — I was paying for 12 mbps and was only receiving around 2 – 4 (on the good days). Along with the poor service, I also lost connection at least once or twice per week. When trying to call in about these issues I was having, I was often put on hold for at least 20 – 30 minutes and then attended by a service reps who were unable to assist me in any way. I once complained to a rep about the quality of my service requesting something be done about it — but the rep yelled, yes — legitimately yelled, back at me declaring that it was not the service provider’s fault.
Though one of the cheaper options in the State College area, I would fully recommend looking elsewhere for an ISP. Spending an extra $ 10 a month is certainly worth it if it means you’ll be avoiding the inevitable headaches with
.

I experienced very poor customer service from this company when I recently attempted to return a modem. Although it was only one day late, they wouldn’t accept the modem and demanded a $ 200 penalty, and were unwilling or unable to get me in touch with someone higher in the organization who could provide more helpful support. Ultimately after complaints in other venues I was able to get the penalty reduced to $ 50; still usurious, but sometimes it’s just not worth the fight.
It pains me to say it, but I’d strongly recommend that Penn State students go with Comcast instead. With any luck, eventually Get Wireless will get the message and either improve their game or get out of town. Unfortunately, the ownership seems to be behind
and
, too, so perhaps I can only dream.