Glebe TV & Electronics

These assholes had my tv for over 6 months. Every time I called to see if it was fixed they said I needed to talk to some guy who wasn’t there. Finally they said it was fixed but that’s because I called every day that week asking for status. Took it home and it still didn’t work.
We noticed the screws on the back had never been unscrewed. So basically they didn’t do anything. What horrible people. I don’t know how they sleep at night.

I don’t like leaving negative reviews, it takes a lot for me to do so. Especially when it comes to a small business that’s been around awhile like Glebe TV. But my experience with them was bad from start to finish.
After my TV suddenly stopped working, I sent Glebe TV an e-​mail they have listed on their Facebook page (because their website doesn’t work) asking for more information. After 2 – 3 days passed, I got no response. This was a sign of bad things to come, but I disregarded it as no big deal.
I then called them, got the needed information, and dropped off my TV a couple days later. They charge a $ 95 non-​refundable deposit fee to get an estimate, which can be applied later to the cost of repairing the TV. While dropping off the TV, I was told I’d get a call in «a couple days».
A couple days came and went. I called 14 days later after never hearing from them. They still hadn’t even tested the TV to see what was wrong with it. I’m frustrated, but continue to wait. I call back a few days later once again and no status updates. At that point I was then told a technician will call me «first thing in the morning». This call never came. Finally, after 20 days they called me first and gave me an estimate. So just to be clear, I paid $ 95 dollars for an estimate that took 20 days. For me, it would’ve cost another $ 200 or so to fix the TV so it made more sense to buy another TV. If I would’ve known it’d take 20 days to get an estimate, I would’ve never went to Glebe in the first place.
They never apologized. I asked for some type of refund for the lengthy and expensive estimate and lack of communication on their part, but I was met with dismissive attitudes and kept getting the run-​around to call back at another time.
At this point, TV’s have become throwaway items and in most cases it’s probably more cost effective to just buy a new one. I don’t recommend you take your TV to a business that can take up to 20 days to give an estimate, does not initiate contact with their customers, and is dismissive/​unapologetic to it’s customers. Very disappointed.

Great customer service, fast service, great price, I got all three. If your looking for great honest service these guys are your best bet. I kept waiting for them to tell me they made a mistake and the price was higher. It was worth getting my Pioneer AV Receiver repaired. It works as good as new.

They were absolutely awful from start to finish. Best Buy had arranged for them to come during a four hour window. I stayed home from work for this appt. After waiting for two hours and hearing nothing, I called the store to confirm that they really were going to come. Before even asking my name, the guy abruptly told me that he had an appt before mine and that he would be there. I was very confused because he had no idea who I even was. I then told him where I lived and asked again that they were going to come. He again assured me that they would be there. Fifteen minutes after the four hour window, SURPRISE, no one had showed up. I call the same number. This time the «owner» rudely tells me that I did not answer a phone call the day before and that is why they did not show. He then proceeded to tell me that I did not call earlier. Wow. This is exactly the kind of man I like to do business with-​one that does not show up for scheduled appointments and one who calls me a liar. By they way, I took my tv to Best Buy and they just gave me a new one. Thanks Glebe you did me a favor. Everyone else: stay away or go elsewhere.

The screen on my 52″ LCD went out (11 months after I bought it) and the manufacturer referred me to Glebe TV to do the warranty work.
I called and spoke to the owner who took my info and asked me to fax the receipt.
He called me back 30 minutes later to say it’d be a 7 – 10 days for the screen to come in (no worries).
Well, two days later, he called to say he was glad to see my screen arrive at his store that morning.
We set up a time the next day to come by, he called me when he was an hour out and they did a fantastic job. Very professional and paid attention to the details.
Was very nice to my kids too to thought he was taking the TV!
I don’t know there products but am very happy with thier service.