Barbeques Galore

bought a bbq over the memorial weekend. It just came in ready for father’s day. Unfortunately it was missing a part. called them up and Sal made things all better. Gave us the missing part without any hassle. All the staff was extremely helpful and very knowledgeable. It is the only place to buy a bbq without feeling like you are taken advantage of

This is the second time I go to this Barbeques Galore, and both times Aric has solved my problem. Both times I’ve needed a connector for a propane barbecue and Aric treated me as if I were buying a 5,000 grill.

Aric is a great salesman. We needed ADA assistance and he was super knowledgable and kind. In addition to no pressure sales, we were encouraged to try items and ask questions. He is emailing vendors for us will contact us in a few days.

I left a negative review here last year and now it is gone, not sure what that is about. I don’t recommend this retailer. Their satisfaction polices — don’t exist. I spent more than $ 2,000 at this store and they wouldn’t exchange a cover they sold me, that wouldn’t fit the barbecue they sold me — because they said i didn’t return it soon enough — it was still unopened! In this age of consumer activism and focus on customer satisfaction — B G’s local staff are completely clueless. There are multiple options for buying any product today and most reputable companies will stand behind their products and service. Why settle for less?

These guys are awesome. Super friendly, super knowledgeable and never put any pressure to buy anything. Was gonna buy a pellet smoker and they told me about the difference between it and the BGE. Bought the BGE and it is one of the best purchases I have every made, love it! Go here and get great advice and service from good guys.

I’m in the process of getting a Davey Crockett green mountain smoker from them… I’m getting conflicting info. .will finish the review when I get my grill

Well the name is kind’ve deceiving. It should be called «Gas Grill Emporium». Other than those there were two pellet smokers and 1 electric smoker. The choice of sauces and rub was lack luster as well. How about some actual BBQ smokers or grills that use charcoal or wood where the person bbqing or grilling has to have a little skill instead of turning a knob. The guy working there was nice but overall not a BBQ store.

I went earlier today to ask what did I need to convert my wood burning fireplace to gas. Don was very helpful, friendly and professional and providee with excellent customer service. Don took his time to explain to me all the things I needed and asked me the necessary questions to guide me in the right direction. The kind of logs I needed, the features that I can add, etc. He also showed me how the switch that I added to the kit works. He offered me to even walk me through the process over the phone in case that I forget how to do it by the time that I start using the fireplace. (It’s summer time now so it will be a while before I can start to enjoy the fireplace).
Don went above and beyond, provided with excellent customer service even though at some point he had several customers and he was by himself, making sure that everybody was acknowledged and letting everyone know that he would be right with them as soon as he finished helping out the previous customer. Pretty happy with my experience. I’m still waiting for the installation of the fireplace gas kit. I hope that the installation staff is as friendly and professional as Don was.

I purchased an XL Big Green Egg from this store and all the accessories for a total of $ 1,800.00 at full retail. I almost finished building and decided to finish the next morning. I placed the top dome on the egg and pushed it into our garage. The next morning when I opened the garage door, roll up, I heard a loud crash and apparently the handle on the dome caught somehow on the door as it was opening. Consequently, the dome hit the cement and shattered. I called this BBQ Galore store and told my sales person what had happened and asked if I could purchase just the dome. He said yes and quoted me $ 399 and a 3 week delay. I asked him if he could open a box and give me one he had in stock, then when the other one arrived he could just replace it. Both my sales person and the store manager refused that request and stated they were a corporate store and could not open a box for that purpose. Having just spent all this money I was very surprised and started looking for a dome elsewhere. I then found Woodland Hills Fireplace & BBQ. I called them and they had a dome in stock. I arrived at their location and what do you know, they opened a box and sold me the replacement dome. I also bought all the same accessories I originally purchased from BBQ Galore and they gave me a 10% discount.
I promptly returned everything to BBQG and let the manager know that I found a new store to do business with. All he had to say was, sorry, but because they are a corporate store their hands are tied. Word of advice, do not buy anything from this store.

While dealing with a debacle at a nearby business, we had to kill some time. Since, I purchased a built in BBQ from Barbeques Galore in the past, we decided to stop in to see what was new in the world of BBQs.
The employee (his name was Steve or Scott I think) was very helpful. He showed the most recent version of the BBQ I purchased nine years ago and provided me with tips to ensure the new one would fit. Although I did not make a purchase on this visit, the positive experience will lead me to Barbeques Galore when I do make a purchase. Excellent customer service!

I have purchased four BBQs from Barbeques Galore over the past 18 Years. My purchases have all been fair priced, and the service outstanding. I have never had to contact them for after sales service, but have had to buy parts at different times over the years. I have had nothing but quick service, and on those times where I had to order parts, they came quicker than quoted. Recently Don & Kevin helped me with the purchase of a high end BBQ, and again, the price was fair market, the service outstanding, and delivery time, was four days. I have read the negative comments written by others, but can’t help but think that there is more to their story. Are their prices high? Probably, but not out line for what you get. If you want cheap, buy cheap. Remember, you get what you pay for.

Do not buy a barbeque from them if you ever need it repaired. They don’t tell you this, but if your unit is more than four years old, they will not repair it or even recommend someone who will. Terrible customer service!

About the only place in this valley that sells a wide selection of wood chips and chunks. They are now carrying certain wood in mega big bags at a reduced cost.
I am not sure how their gas grill prices compare, though they did stock a smoker that was the same price as Lowes and was better quality.
Also, the large wall picture by the register is fabulous. Really, really fabulous. I would suggest all men drop on in here just to admire this piece of art, you will know what I mean when you see it.

The sales was great. My salesperson (he told me he moved from a colder state to SoCal to pursue some entertainment gig) was super knowledgable about Weber products. He didn’t try to get me to buy a more expensive model. Five stars.
Unfortunately, the after sales and customer care was a disaster. I had to return the tank without the original receipt. This other salesperson refused to accept the return by refunding twenty-​some dollars. (I know it’s a widespread fraud in the retail industry for people to return something from somewhere else, etc.) I told him that Barbeques Galore could keep the $ 20 empty tank while losing a customer. Negative six stars.
Had I written this review right after the purchase of the grill, I’d have given it five stars. Timing is everything.
Besides, it’s about customer service, not store policy.
Oh, well! Barbeques Galore, you earned it.

if you BBQ alot and live in the SCV i think you’ll inevitably find yourself here… a warning, 95% of what they sell is overpriced, and the other 5% is priced about right…
so then why go here?
because i have a Weber Kettle and they sell (and have in stock) replacement grates and other Kettle specific pieces so i dont have to order online. because the local grocery stores only have Hickory smoking chips and BBQs Galore sells Apple, Cherry, Mesquite, Pecan, etc… and because what they do sell is of a high quality.
i cant imagine they sell much stuff, especially since you can buy a decent BBQ just about anywhere now so like Rodney H said, expect the sell. but the place is not a total and complete write-​off, and to be honest, each and every time ive been in here they have been friendly and curteous.
grill em’ all son!

I agree with Mike K. For a place that sells BBQ islands like luxury cars, with the price and pack of thirsty salesmen you’d expect, the only real value here is the little corner dedicated to the charcoal game.
Last I checked, they quit selling oak chunks, so my brisket has settled for hickory. Aside from that, they have a selection of wood without equal. That and replacement parts are the only things that get me through the door.
If you keep it real and eschew the mega gas grills, you’re own your own. The salesmen wouldn’t know real barbecue from the junk they slang next door at Wood Ranch.

If you come here, be prepared for the hard sell. With everything.
I have been playing a waiting game needing a new knob for my grill which they sold me. «Sorry we’re out,» «We have a shipment coming in next week» and «come back in a few days and we’ll have them in.» So guess what they said when I last asked if they had them in? «Did you think about getting a new grill instead?» Seriously? I come in to buy a $ 3.99 replacement part on a 6 year old perfectly working piece of equipment and you want to sell me a $ 1200 grill?
Come in to buy smoking chips — they try to sell me rub and sauce. Come in to buy sauce — they try to sell me a smoker.
Make it more about the customer and less about the sale then you would build both your customers and your sales.