Gemmill W W Plumbing Heating & AC

I was billed $ 72.50 for a job that took 10min tops and had a $.50 O ring replaced to stop a leak. I had called Gemmill’s because the leak was in an area where a pipe had been broken in August of 2013 while the borough was replacing my water meter and they had a plumber from Gemmill’s come out to fix it. The service manager Keith finally got on the phone after repeated calls to the business where I was being told he would call me when he returned to the shop but I could not get a definitive time. Once I suggested that I felt like I was being blown off, Keith immediately got on the phone (it turned out he was there the entire time, surprise), I told him that I needed someone to come out and address the leak and that I felt there should not be a charge, if I were to be charged it should be minimal. I feel the invoice I was sent was exorbitant just for spite and although Keith said the leak was not from the repair. The O ring was next to the PRV, cost $.50, the business is around the corner and the labor was minimal, 10 min. tops. I had a heating and air conditioning company come from Dallastown 2 days later perform a PM on my heating system, replace a part and the labor was 75min. and the charge was $ 138.50. You be the judge. Gemmill’s only warrants their work for 1 yr. not a great warranty on pipes not leaking after work has been done. Keith has exhibited how NOT to treat a customer, showed very poor customer service skills. I don’t need to sully their reputation, Keith can do that on his own with his attitude toward the customer. I will be happy to share my experience should anyone ask me about it.