Jim’s Alignment & Brake, Inc

This business is solidly knowledgeable and reputable. The mechanics are thorough with years of experience and proven to be trustworthy. They guarentee their work. I am very satisfied with both their professionalism and their price.

They charged my boyfriend $ 700 to replace some brake pads (2) and rotors (2)… AND claimed the vibration problem the car had was due to broken axels… went to a real mechanic (well really just a tire shop with awesome workers) and they confirmed the axles were fine.
The vibration problem was fixed… here goes… tun tun tuuuun… by an alignment and new tires! I just can’t believe the rip off… $ 700 for brake pads and rotors ughhh!

Thought I was happy with their work. A few months ago, I had the front end aligned after buying new tires. I noticed at the time they tore the stainless caps off two of the lug nuts. I didn’t think much of it, until today when I had to change a tire. The lug wrench (wheel nut wrench) doesn’t fit the the lug nuts with the stainless missing. Image my delight at trying to find a way to get the offending nut off. The std lug nuts take a ¾″ socket. The broken ones take an 18 mm. If they’d have told me they broken the two lug nuts and it would be a problem if I had to use the lug wrench, I could have fixed it right away. Then while looking inside the front wheel wells the plastic inner fender shield was only held on with a couple of the little plastic fasteners, it looks like each side takes 15 or so. On the passenger side, it was cocked around, trying to fall off.
They didn’t put all the fasteners back, or get new one if they had to destroy the old one to get them off.
Really sad that they couldn’t tell me about the broken fasteners & lug nuts.
Were they afraid to tell me because, as a customer I’d expect to get my car back in as good or better shape than it was when I gave it to them?
Everyone said they were the best in town, my god what are the worst like?
As of today, I have all new one piece chrome lug nuts. Monday I’ll go to NAPA and find some fasteners for the inner fenders.

Jim’s Brakes and Alignment was recommended to me by American Tires on March Lane. I left my car there for service and before starting any work they called me to explain the issue and how much it would cost. Upon working on my vehicle they encountered another small issue and called me again to let me know and the new price which only increased by about $ 30. Fred was very nice! When I went back in to pick up my car, I was treated with respect. He even showed me the issue with my old brake pads and the piece he had to replace. Their service was great! I can see why they were recommended. Thanks Fred!

I deal with Matt here at Jims Alignment all the time. He always get the job done and completed in the time he quotes. I have attempted to use other shops that are closer to me, but I keep going back. Great service, people and a professional job. One of the pro’s to Jims is that with other shop they call me and notify me of a problem and want me to call around and find the parts (like I have time for that), but Matt calls me with an estimate already prepared and a price of parts and labor. No messing around. I run a body shop, so quality is a must, and Jims has never let me down in the 9 years I have dealt with them. So drive at ease knowing your car has been in good hands!

I was referred to Jim’s Alignment because of America’s Tire on Pacific. America’s Tire unfortunately damaged my wheel by stripping the stud and misplacing my lug nut. I came in at a frantic time and was unsure of the employees at this location. When I was referred here I thought it was just for a lug nut, but the guy said my stud was completely stripped. I was shocked and confused. And he could have definitely told me in a less extreme way. I though he was trying to get me to pay for something I didn’t need. So my «don’t get jacked’ radar went off. I called America’s Tire to confirm the repair and they said he was right, I do need a stud replaced. I did come in at a busy time of day, and like all other places of business, employees and or staff are more so on edge during these peak hours of the day. The next morning was completely different. Everyone was come and one of the managers even offered me a donut. Instead of my repair taking two hours, they did it in about half an hour. I would love to give this location 5 stars but I am not sure how much everything cost and in comparison to shops around the area. So my 4 stars is primarily based on service. I also noticed this shop heavily worked on vehicles for the federal government, such as postal trucks and police cars.