Jo-Ann Fabric and Craft Store

Jo-Ann’s has lot of selection and good prices but there customer service is so so bad.
You have to wait forever to get your material cut and then you have to wait forever to pay.
There lines are always long in both these area’s so if you have a day you can just go to Jo-Ann’s don’t plan on doing anything else that day because you won’t make it. The management of this store needs to rethink there customer service in this store.

Love the fabric section. More of a selection then other nearby arts stores.
I can always find an awesome supply of kid friendly supplies.

I always go here to buy fabric for various projects! Bought so many disney inspired fabric and many more! Everyone is always so helpful and nice, especially at the cutting counter. I would give this place 10 stars if I could. Never have I experienced bad customer service.

This store is disgustingly messy and unorganized. At one point during this year this place has gone down the toilet. It used to be well stocked with merchandise, the jewelry and yarn area are rarely stocked or organized properly. This has just become more disappointing, seeing as that sometimes this store has items that Micheal’s or Hobby Lobby does not have.
I pretty much gave up on shopping here for jewelry goods, but we do, from time to time, stop in to check out the yarn area. It’s gotten to the point where people have made this area a utter mess. On a recent stop here, I came across several yarns where someone had pulled a good amount from the center. Now I don’t know about anyone else, but I rather do that myself, at home, and know that any crud that is on the yarn itself, is my doing, not some stranger.
Typically we go to Manteca or Elk Grove to shop at Jo-Ann’s. They are cleaner and better stocked with everything that we are looking for.
Customer service wise here, well, that is just as horrible. If you are lucky, you can find someone that won’t give you attitude for a simple question and at the same time, get in and out of the store without waiting in a long line, but this is rare. Typically it’s attitude, you hear the workers complaining about; customers, their work (or lack there of), and ect. You hear them, but you never see them working or cleaning up a area. If you need to get something down, well you’re better off figuring out how to get it down than trying to find someone WILLING to help out. Cashiers, usually are no better, some have attitude or if back-​up is called, they never come and you can see the frustration on the one person trying to take care of the line of people, and why?
I’m sure if this store would fire the lazy people and get those in willing to do the job without complaint and I’m sure if management was good too, then this store could be nice, the way it was before, but til then, there are other stores that are making a effort that deserve business.

This store is very messy. Also, I was on hold on the phone for three minutes before I even talked to someone and then when I did the chic wanted to put me on hold again. Then when I had a problem with being put back on hold the girl copped an attitude with me. Not good Customer service at all. If you don’t have to go here, don’t. This is like your last resort for things you can’t find anywhere else. Oh and I am still on hold as I write this. I’ve been on hold for ten Minutes. What the hell!!?

The staff who work here appear to dislike their jobs or maybe customers. The lady cutting the fabric made a point of explaining to the woman in front of me that she was too late to get any good fabric, etc, etc all customers fault. No one seemed to know what was in stock or when new items might start coming in for the Halloween costume making season. Even though there was a line of three people, two other staff walked out looked around and found somewhere else to go without helping or offering to try to help anyone in line. If you are looking for a good selection AND service try Quilters Quarter. They have everything for sewing (not house decorations) and each time I’ve been there, I’ve had friendly service.

When I come I usually buy several rolls of fabric at one time which means dozen or so. The women at the counter are old, very slow, cannot see well. Clearly the wrong folks to help such a big order. I asked her, please let someone else handle this. Oh, no I can do it. Right, no. I ended up at the cash register having to go back to the cutting table to make sense of the sales slip. Very confusing and time consuming. They need younger folks, more energetic and more efficient to do the job correctly the first time around. I dread coming to do this at the store. Buy online mostly however, sometimes I cannot wait for the fabric to be mailed and have to come in to fill orders.

Negative stars for Bad customer service! Very bad customer service! Knowing that there many customers waiting for their number to be call, the sales lady at the cutting counter took her time to carefully roll the fabrics neatly b4 calling the next number. Really?! Obviously, she hates her job. I can’t believed that I actually stood there for about 40 minutes for my turn at the counter…

I went shopping at this Joann’s crafts twice. The first time i was going to create a tutu for my goddaughter. I went in and needed help with a couple of things. I am a great craft person for wreaths and flowers but not good with the sewing or things of that sort. I went into the fabric department and was seeking fabric and also the waistband to make the tutu with. After 30 minutes of walking around clueless and many workers passing me by with out even noticing I was there. I finally stopped one to ask for assistance. She told me that she could not help me that she was on break and that there is a number system… REally a number system. Once the lady found that I did not really know what i was doing it got worst. She got upset with me and just got to the point that she was not going to help me. I finally got all the stuff i needed and headed out to be checked and then the lady tells me you know we have coupons. I said no she goes yeah see in our paper. I said great she then tells me oh no honey not for you, you have to grab one of these before you come up here. REally. I will keep my business with someone else…

Very disappointed in this store. Ive been there 3 times trying to buy regular crafting supplies and each time they said they didn’t carry those items. Ummm you are a crafting store right? This last time i talked to the manager and he was a total arrogant a#@hole. Well i can spend my money buying overpriced items elsewhere. Don’t waste your time. Go to Hobby Lobby or Michaels!

Customer service is terrible!!! I had to wait in line TWICE — once to ask for help and once to pay… ridiculous. I will be going to Hobby Lobby from this point on.

Shopping here is even better with mailer coupons, sunday newspaper coupons and the coupons from the JoAnn’s app on the iphone! I often have 3 or 4 coupons lined up along with my phone and score some pretty good deals!

Large selection and love their seasonal items, but you need a coupon if you want a reasonable price. Watch out for their fabric cutters! I have purchased fabric several times and have had issues with the employees cutting my fabric crooked. Just check the fabric before you leave the store because they give you heck if you try to return it!

I just got home from one of my weekly trips to Jo-​Anns. I looked around and was asked if I needed assistance several times — everyone at this location is extremely friendly and knowledgable. During check-​out I presented my 20% off coupon, and Kelsey asked if I had the Jo-​Anns app, and then encouraged me to download it — she then proceeded to tell me about the app, and let me use a 50% off coupon instead of my 20%. She was extremely kind, and I appreciate her going above and beyond to help my shopping experience become a pleasant one! THANKS KELSEY!

I don’t know why people have been giving this place such low ratings): I’ve never experienced any bad customer service and I come quite often. Anywaysss~
I’m big on papercrafting and I find that JoAnn has a bigger selection when it comes to that, whether it be stamps, paper, cardstock, or paper punches. They have a large selection of EK Success Slim Punches and that’s really what I come here for.
Besides the papercrafting items, I have noticed there are other things they sell here that I can’t find at Michael’s. I was a bridesmaid in my sister-in-law’s wedding and I found SO MUCH bridal shower things here (games, favors, etc). Add the 40% off coupon and I’m golden.
My friend is also making her own baby diapers and found a lot of useful tools here. They actually have an entire section dedicated to making baby items (PUL fabric, snap fasteners, books, patterns, etc.) All very cute (:
I love Michael’s but I have to say I love JoAnn even more and am willing to drive out to 8 mile for it!

I wish I had better things to say about this Joann’s but I don’t. Prices are high and sale items are about what they should be to begin with. I shop here because I am a serious crafter and I don’t have much of an option here in Stockton for fabric. Staff seems to be frazzled a lot and customer service isn’t the best. Watch your items as they ring up EVERY TIME because their prices are wrong quite frequently. Know what should be on sale before you get to the register.
On a side note, I have had one particular staff member be extremely rude to me on numerous occasions AND my 3 y/​o daughter once for NO reason at all! Staff could use some «people skills» training for sure!
If I had another local option, I would NOT be shopping here.

Employees too stupid to be of any help. I ended up asking customers for help. Large selection inexperienced employees equates to no business. Always ask if the item will be on sale as pricing is outrageous. I buy only when then is a sale or I go elsewhere. The accept ads from other competitors. Beverly fabrics does the same but seems to price everything overall lower.
Yesterday I was at Beverlys in Molesto and they automatically discounted some batting (so cool). Unfortunately Beverlys employees use rocks for brains too.

This one is freaking huge and no I didn’t know it was a «superstore» but now I know why it is called that. With it being so huge and going up and down the aisles you’d think they’d have all the craft and art supplies you’d ever need but … NOPE!
Before I get to that thought, they have a shit load of fabric and there aren’t too many places in town that cary this amount of variety. Depending on what type you’re looking for it can be pricey.
They do have a lot of the general craft store stuff, stuff for sewing, kids crafts, crap load of matierals, wood, supplies to make jewelry and all that other good stuff. I’ve found many things I’ve needed in the past but finally came to my road block on DYI search for materials.
Items I couldn’t find:
1) glass stain; all that had was this puff paint style shit… so not down
2) hot pink cellophane wrap
If you need spray paint, word of advice don’t buy it from places like this. straight BANK!
Ohhhh yeah, where are the workers? I always find a few people on the floors unless everyones hiding in the cuts of aisles or hiding in the piles of fabric. hahaha I’ll be back for material to make a new outfit I hope I find everything I need from now on & I hope any of you guys do as well.

Everything you need and much, much more. I must admit I am sometimes overwhelmed by the sheer size of the place. Plan on lots of browsing time. Fabric section pretty extensive and a great clearance heap to dig through. I must admit though, it is often quite difficult to get help on the floor unless you scope someone out and chase them down. I guess most of the employees are either behind the scenes or at the checkout stands. The way the check out area is cordoned off, you can’t really get to those employees without passing others in line and I can’t really recommend trying this, you may not make it to the counter due to angry folks in line.
I know I’m probably going to be a bad person for not rating Jo-​Ann Superstore higher but I’d have to say, I preferred the joint when it wasn’t so «super» and on March Lane.

Dilemma: Holes in my pants. Holes in areas where the Sun shouldn’t be shining through. Caused by the previous year’s Bicycling. How to mend them? Learn sewing? Nah, there’s got to be a simpler solution! Talked to my daughter and she recommended Iron-​On patches. Now… where the **** am I going to get Iron-​On patches? Never been in a fabric store, never wanted to be in one. Don’t even know where the closest Fabric Store is.
Made an excuse today to bike to Stockton to see Jo-​Ann… Jo-​Ann Superstore, that is. Now. why did Jo-​Ann locate the store in the Northern extremities of Stockton?
Cornered an elderly Sales Lady sitting in front of a sewing machine… Excused myself for being so ignorant about matters such as sewing and patching. But, I had to ask… «What’s the difference between Twill, Cotton, and Denim?»… «Which is more durable?»… and «Should I place a Patch on both sides of the Pants?» She answered all my questions. And she volunteered some information that would help me a lot… «Some Patches are Iron-​On and some are Iron the Fabric then just Press the Patch on (which these are)»… «Do not square the corners, leave the corners rounded» (harder to peel off)… «First, wash Pants». Very helpful to Sewing Virgins… oops First-​Timers.
Bought two Dritz — 4 Twill Iron-​On Patches for $ 3.29 each.
As I was paying for the Iron-​On Patches, the Cashier asked if the Bike I parked inside the sliding doors was mine. She said that everyone thought that the Bike might have been Lance Armstrong’s stolen Bike (
). Yeah, sure… didn’t know whether she was kidding or not.