MAC Cosmetics at Stockton’s Sherwood Mall Macy’s

Not enough staff for a weekend. Only had one girl working and had to wait just product I already knew I needed, while she was doing foundation matching on someone.

Horrendous service. I was treated like I didn’t belong there. Also, only half of the people working there can even do makeup. I saw one employee doing a girl’s makeup and she didn’t even match the right color foundation. How does that happen? These are supposed to be trained professionals. I’m a makeup artist and it made me shutter. Honestly, you’re better off just purchasing items online if you know what you want because it’s not worth to get brushed off like a second class citizen.

The staff were all very nice, especially the girl that did my makeup. I don’t want to give out her name. Her makeup technique was there but I ended up looking like a transsexual. I had to take off a lot of my makeup and modify some things for my wedding. I put my glasses on right when I saw my makeup because I didn’t look like myself or natural at all. But overall, besides looking scary at first, I did some changes and it looked fine.

One time this employee did my makeup and she was sweet. The girls there never say Hi or ask for help most of the time, too busy putting away their products… rather then help customers. On Valentines my husband went to buy mac brush for me & spent $ 200 but he told me they keep trying to sell him more stuff & she keep talking too much lol. Anyways I wanted to make an appointment on Sat, but the girl seem like she didn’t want to help me, I call early in the morning and the day before to book for my 9 year anniversary to do my make-​up but she’s like we are all book that day, she couldn’t even squeeze me in, even early in the morning! So I call Sephora after that, they had an event going on before noon & double check if she could squeeze me in, she call back and told me they can book an appointment with me. Which was really helpful of them even if they had an event! It’s the thought that counts! Now I rather go to Sephora then Mac!

I honestly have never seen such rude, ignorant, make-​up associates before. I was in-​town for my boyfriend and I need to purchase make-​up for my mom. I was standing at the counter & it took them awhile for them to notice me since they were busy chatting amongst another.
Once they did, they helped me but it was some half-​assed crap. The foundation that I needed seemed to be ‘out of stock’ and it took the WHOLE damn crew just to give me that answer. Usually, when there is a Macy’s that has something not in stock. they would refer me and find me a location that would right away or even offer to order it for me. I didn’t receive that treatment here.
I decided to ask them myself if they know any other stores that would carry that particular foundation. I got a response of shrugged shoulder and an «I don’t know.» I thanked them anyways but I wanted to just call them STUPID cus why are you even working there if you don’t know anything?!
If it’s an emergency. I would go here. but if I’m not. I’m sticking to my hometown in Sacramento where Macy’s delivers excellent and accommodating service.

Been to different mac places to get my makeup done. Booked this place for the first time in stockton… for my makeup for a family party. appointment was for 4pm. the girl that was supposed to do my makeup was on break. a different girl started on my makeup. then the girl came back from her break and started doing my makeup. it was 5pm at this point and that girl had to go home. THE GIRL THAT WAS DOING MY MAKEUP. basically three differnt people helped me. got to the party and makeup was worn off by an hour. called manager complained the next day. and returned my makeup. NEVER AGAIN.

Poor customer service!

I was there several times now, and it only occurred to me that the ladies (and gents) who work at this MAC counter seems to be too busy to do anything. One time, they said hi and that «someone» will be there to help me, but for some reason, no one is helping me. Why do they have to take their breaks together? I was there just yesterday and when i first arrived, only 2 people were working. After their break, however, there were 5… uhm?
and the girl who DID help me, kept trying to rush me by pushing me towards their MAC event in March. While scanning my stuff, she’d go on about how she would like to be there at the event where we can have an hour help with the make-​up artists, but can’t because she’s working that day… I had no comment… what makes her think she’s good enough for that event if she can’t even help me with my «questions and concerns»? What a joke.
This place is only for those who know what they want. Otherwise, go somewhere else and get your MAC cosmetics.
TERRIBLE service.