Fresche Salon & Boutique

My girlfriend wanted to get her hair cut and colored. She called the place and everything was good. She had an opening and was going tomorrow till she told them she had a groupon. The lady said that they don’t have an opening for that… I’m sure there are talented people there, but we will never know. It’s too bad really cause she’s a professional model and gets her hair cut and colored much more than most and she was simply wanting to try out a new place. If it worked out for her, she would have stuck with them. So she will find another place. Customer service is crap here as you will read.

Two stars only because giving 1 usually is excused for less than truthful and bitter. I had high hopes for this place and very jovial as I walked in, excited to get a nice cut (which I mentioned) for a change. I hate trying to find a good salon. Searched for salons near me and found this one. Said cuts were $ 25 and up. They charged me $ 30 and this was a clipper cut, no shampoo, no rinse, no hot towel, barely a hair dryer blow off at the end. Could go to a barber for the same cut. For $ 30 I expect a scissor cut and I shouldn’t have to continually request more because you want to provide less. It was rushed the entire time and although Laura was very personable it was a bit forced due to this unnatural mcdonalds pace of get em, get em out. The cut itself was nothing special and their was no artistry and I did mention when setting the appointment that I wanted some magic. They’re great on branding, short on experience. I can get a scissor cut, rinse, hot towel head rub down afterwards and NO RUSH all for $ 12 at Kay’s Salon. I liked Laura but not the way they run the place. Checking out was a continuance. When the receptionist went to hand me my card back I wasn’t ready (again being rushed) she didn’t have time for me, setting my card on the counter, because the same lady she was talking to when I arrived was still there waiting to pick up their conversation as I interrupted them to check out, so waiting for me (5 seconds) was too much. For $ 30 bucks, in and out in 16 minutes no real feeling of welcoming for a first time visit certainly isn’t a way to invite a new client in. Place looks great, but like many businesses today so much goes into making the place look appealing when the appeal should come from a genuine approach and customer service. Over hyped establishment. Joi, not impressed. I wanted to be because you’re a mile from my house and it took me longer to write this review than the experience.

I said that I didn’t like the way my hair was flipping to the front and not laying flat in the back before the cut (it is still flipping after the cut, even though she said that it flips because the back it too short. It isn’t laying flat because she added more layers to the back even though I specifically asked for no layers) Boo to Laura

I haven’t had a haircut in five years. I’ve had a shaved head ever since «The Incident,» but this year I was feeling a little saucy. I’d been growing my hair out since Easter, and by November it was getting to be a little out of control. My lion’s mane needed to be tamed, preferably by a woman wielding a whip and a stool. (Lion tamers use 4-​legged chairs/​stools because the multiple legs make it harder for the lion to focus on one thing at a time. Something something about their vision go read Wikipedia.) I found Fresche on the Internet through the same tool you tools are using to read this right now. Congratulations. Making an appointment through
was super simple. I’ve been to adult sites that were more difficult to navigate, and you’d think they cater to the lowest common denominator.
Anywho, I showed up for my appointment today with a randomly selected stylist, Laura. If you don’t intend to read further, know that Laura is awesome and you should request her. I explained to Laura that for the last half decade, I’d been shaving my own head because on June 14^th, 2011, genocide happened to my hair follicles. A genocide named Deborah. She was ruthless. But that’s neither here nor there. So Laura had this new head of hair of mine to deal with, and me, a clueless buffoon who hasn’t seen the inside of a salon since he was in college. Head of hair is being humble. Call me Mufasa from now on. Yes, I’m calling back to the lion’s mane comment. Deal with it.
So Laura asked what I wanted, and I told her to do what she thinks is best, which I’m sure is every hair stylist’s least favorite answer. It’s tantamount to someone saying «here’s a blank canvas, draw whatever you want, just doing paint it in human excrement.» But Laura handled it with grace and went to work. As an added bonus (and I don’t even think she charged extra for this), Laura is a well-​endowed woman, and she may or may not have rubbed her boobs against my head a few times. Intentionally? We may never know. It’s not important. What is important is that after cutting and shampooing and MASSAGING my dome, Laura left me with already looked like a vast improvement. Then she used a word that I thought was reserved for the men of Midtown. Product.
Laura wasn’t willing to settle with me being stuck in my comfort zone. She introduced me to messing crème. Product. A generic word meant to refer to literally any manufactured good which has been re-​purposed by the hair-​care industry to describe things that make hair do stuff. That’s the best way to describe it. So she showed me how to make my hair «sexy messy,» and oh em gee did she make it work. When I went to work later that day, someone told me I looked like I’d been on Queer Eye for the Straight Guy. I don’t even know if that show’s on tv anymore! Do you understand the magnitude of that improvement? Laura Austin made my co-​worker reference an outdated pop culture phenomenon to describe my haircut! She done good. Quote that.
After five years of suffering from The Incident, Laura and the team at Fresche have alleviated my suffering and turned me into a super hero whose power is to make women weak in their knees just by seeing his hair and the confidence that comes along with it. So yes, you should get your bangs trimmed at this establishment.

I went in a couple of months ago to have a highlight and cut. I was set up with stylist Kathlyn and it was terrible. I was told after the fact that she is a junior stylist; I wish they would have told me that when I booked. I would have requested someone else. I do realize people learn with practice but I have long dark hair and it requires someone with more knowledge. After my service my hair was awful, I had requested long layers and highlights. With my hair being so long I told her that it would be ok to chop some off before trying to color it. She didn’t take the hint. So needless to say se ad to use more product which conveniently required an uncharged. My highlights were brassy and three different colors throughout my hair. The cut was straight across with no layers. I had her trim more but it was still nowhere near even. After being charged full price I was even pressured to tip.
Here’s where the 4 stars come in. I emailed Amy the manager and told her about my situation. She apologized and offered to have Joi– the owner to look at it. Joi agreed that it was not right and offered to fix it. I wasn’t able to get an appointment with Joi before I went out of town, so I had to pay someone else to fix my hair. She offered to do my hair next time. Well a little time goes by and with both of our busy schedules it was difficult to find an agreeable time. Once I actually got in to see Joi it was amazing. She really did an excellent job. She took her time to understand exactly what I wanted and made great suggestions as well. I can’t wait to go back!

I received one of the worst haircuts of my life here. My hair is over all shorter than I specified and my bangs are to short to be any kind of stylish. Over all I walked out wishing I hadn’t cut my hair at all! I visited the Decatur location and I received a great haircut but this place seriously messed up. I’ll be in hiding for the next few months until it grows at least a few inches.

As a girl, finding a great hair salon is one of the toughest things in the world.
This is not one of those places.
I just got out of the shower after washing my hair three times trying to get the incessantly bright streaky red highlights out of my hair.
I’m not sure where the miscommunication happened but I explicitly remember saying, when given the decision between «Oh hey something’s different about your hair» vs «oh hey you dyed your hair» I chose the first option. Where in the dictionary is subtle defined as «teenager trying to show off how punk rock she is with her red highlights?» Also, who doesn’t blend highlights? Pretty sure chunky highlights were left back in the 90s.
Sorry Laura, your coloring skill does not cut it for me.

Since losing my absolute favorite stylist from L5P Sweetgrass to a different state, I’ve been drifting between salons and have been consistently disappointed with the offerings in my area. I am a very loyal creature of habit, and I will go way too long without a haircut just to avoid a less-​than-​good one.
So, I hadn’t had a haircut in an embarrassingly long time, and this morning I just about lost it on my split ends. I remembered that Scoutmob had a 50% off deal for Fresche, which is right around the corner from my ‘hood of downtown Decatur — perfect! I made an appointment for this afternoon with no scheduling issues.
Walking in – COOKIES; then a smiling receptionist who took my coat and made me feel super welcome in the new-​to-​me salon. I ended up with Kathlyn, who apparently is relatively new to the Fresche team.
Anyway, I explained my ~trust issues~ with stylists to Kathlyn, explaining that I essentially wanted updated layers, a bang trim and just a little bit of length taken off. Nothing complicated, but again with the trust issues — in my previous experience with a prominent salon in downtown Decatur, cutting a «little bit of length» translates to lopping off 6 inches despite my request.
I felt comfortable enough with Kathlyn to say that I’d like to consider a coloring appointment, and she was super helpful in explaining the Fresche processes as well as what might look good on me.
I’m not a huge fan of divulging my entire personal life to a relative stranger, so I was glad that the conversation stayed pretty on-​point about hair, hair care, and our mutual experience living in downtown Decatur. She spent a good amount of time taking care to style my hair and it looked AWESOME. For once, I wasn’t making plans to cry in my car after the appointment & feeling like Samson.
I felt the price point was incredibly reasonable and they even gave me a little goodie bag with FAF 20% coupons and a hair care sample. I really could not have been happier with my experience and can’t wait to see Kathlyn & the Fresche team again.

I originally went to fresche for convenience, very close to home, which is hard to find a good salon in the suburbs. Jaq was originally my stylist, but she has since left. I’ve also had service with Ali & Lucy which are both awesome. They are so good at knowing what i need for my hair & the services are done in a friendly & efficient manner. They have also done my makeup so good to have a full service salon in the area as well. Lastly, they’ve always been great at accommodating for my crazy schedule, fitting me in last minute when possible.

My stylist Theo (also known as Enzo) is gone-​zo. And so is my business. Sorry Fresche, he was my raison de venir!

I’ve been looking for a place to get my hair cut since moving back to the South. Based on the reviews, I thought/​hoped this might be the place. I bought a Groupon after I had already decided to try the place. I do wonder if my service would have been better if I had just paid full freight, which after their bait and switch, would have been about the same. Regardless, I won’t be back. Here’s why.
1. Bait and Switch. I sat down in the chair and once the colour was on top of my head I was told there would be an extra charge for gloss and that my hair would look brassy and tired without it. Not wanting my hair to look like crap, I agreed to the upcharge. In fairness to the salon, I checked the next day and they do normally charge extra for gloss. That’s a first for me in my 20+ years of having my hair done, but I can live with that. It would have been nice if that had been made clear well before hand.
But what really gets me is what happened not only to me, but to the woman next to me. She too was bearing a Groupon and was told that there was a $ 20 charge for a blow dry. Later I was told the same thing. The Groupon clearly covers a blow dry. It made the whole experience seem shady and uncomfortable.
2. Despite the up-​charge, my colour faded after only 2 washings. It’s brassy and gross.
3. It was neither the best nor the worst cut I’ve ever gotten. It’s been a few weeks and it clearly needs to be reshaped and despite telling me she specialized in curly hair, this cut is not letting my natural curl pop. It mainly looks frizzy. In addition, while cutting it, the stylist told me she’s been focused on colouring until recently and is just returning to cutting. Great. Just great.
A friend has had a much different experience of this place than me, so, of course, your milage may vary. But even if it had been the best haircut in all of Atlanta, I’d be reluctant to come back after the Groupon experience. I recognize they lose money on the Groupon. Yet it’s their choice to offer it, so I really don’t understand their decision to add hidden fees. I’d rather pay more and feel like a place is being honest than get in there and feel like I’m trapped and being swindled.

I found Fresche through a Groupon and was pleasantly surprised. My stylist, Kate, was not only personable and had great taste, but gave me a fantastic haircut. I brought in pictures of how my bangs had looked before and she was did a perfect job bringing them back as well as putting layers in my previously stick straight and boring flat hair. Somehow she cut it in a way that makes it look like I styled my hair perfectly every day without me having to do anything! Both friendly and honest, she told me that my current shampoo is acidic and probably contributing to split ends, and recommended looking into others, but was in no way pushy about buying product from their salon.
The atmosphere was very inviting– I love a salon that offers a complimentary glass of wine. Kate also informed me they also do bang trims on short notice.

Mixed feelings on this one. I’m a newbie from MKE so when I finally decided to find a salon, I turned to Groupon. I walked in with my low effort honey-​blonde coif and felt positive about the joint. My stylist seemed personable and also sensitive to what I wanted. I noted that I did not want to change my blonde color, just a root touch up and clean up.
When I left, my honey tone diminished to a cool frosty blonde — all over. If you’re a fellow blonde, you can understand my letdown. I addressed it at home and a week later, I’m back in action.
The space was nice — clean and modern and the staff is very warm — I, just not sure that I’ll be back.

Not only do I have long hair, I have wavy, voluminous hair. I haven’t found a hair stylist bold enough to handle it as well as I do and I am still on the search! Recommended by a friend, I decided to try this hair salon out. Although the prices seemed a bit steep, I understand that that’s how salon business work sometimes. Overall, I wasn’t completely dissatisfied with my experience, but I probably won’t return.
Walking into the salon, the receptionist was polite but not very talkative. While I was filling in my paperwork as a new client, she proceeded to text in front of me. I understand that it may be a lax atmosphere, but I was displeased with the lack of effort she made to engage.
Furthermore, I found it interesting that my hair stylist didn’t wash my hair but rather an assistant did. I am not familiar with the policy at the salon, but I did notice that other hair stylists washed their clients’ hair. A part of me began to wonder why my hair stylist didn’t want to wash my hair and if it had something to do with me.
Also, my hair stylist pulled my hair a lot while blow-​drying. Considering I am not tender-​headed in the least, I wondered why she chose this method. After she dried my hair, she went back to clean up the ends and I noticed that so far all she did was trim my hair. Maybe there was miscommunication, but we had to keep going back to fix what I was unhappy with. After a few fixes, I decided to stop asking and just go ahead and leave. Upon leaving, no products were offered to me although I had inquired about deep conditioning recommendations.
Overall, I attribute my mediocre experience to a bad day. I recognize that there are other great reviews for Fresche and I would still recommend friends to try the place out. I, however, will probably still be on the lookout for a home salon.

If you live in Decatur or Oakhurst, it’s convenient. Otherwise, you might want to find something closer to home as it is out of the way.
If I pay more for a cut; I expect more. Anyways, I’ve paid around $ 35-​$ 40 plus tip for men’s cuts with three different stylists this year; and while I received a decent cut, fresche has yet to proven to me they can offer a stylish men’s cut. Fresche markets themselves as offering stylish, trendy looks, BUT they never suggest any style or offer advice for men.
For men’s cuts, they’re just okay. I have not seen a a huge difference in quality when I pay more for one stylist over another. The few times I have given honest feedback on their services, fresche has been quick to politely dismiss it. A loyal customer deserves better than that. If they can’t take my feedback, they won’t be taking my money.

I purchased a Groupon for full highlights, haircut and deep conditioning and made an appointment with Amanda. Right away, I was impressed with how polite the receptionist was, and it was fairly easy to get an appointment within a reasonable time frame. Often, with a Groupon, you can’t get in for several weeks, but I called on a Monday or Tuesday and got an appointment for that Friday.
Amanda was great. She is very friendly and made plenty of time at the beginning of the appointment to look at pictures I’d brought and talk about my desired style and color. She introduced me to balayage, which I really liked.
The salon was also very clean and inviting. After reviewing the services, I felt their regular prices are comparable to other quality salons in Atlanta. I enjoyed my experience and made an appointment to return to see Amanda.

Definitely poor customer service if you got a groupon deal for this place! As soon as the lady knew I had a groupon her attitude toward me changed. Isn’t that why you post these deals online, to get your business more out there/​more customers?! As for the extra charge for long hair– They don’t specify online but basically for «long hair» they charge an additional $ 20 for the top stylist and an extra $ 15 for the others. So basically if you have hair that runs past your shoulders you’re going to be paying ALOT extra no matter how much you’re deciding to get cut off… Ended up getting an AMAZING haircut at Aveda institute for $ 15 :)

I have been wanting to review Fresche on Five Forks but hadn’t had time! I’ve already had two appointments with Jaq in the last 4 months, and let me tell you she is fantastic!!! It’s great when you can get along with someone so easily and makes you feel comfortable. Everyone there is helpful, customer friendly, and extremely professional. I can’t wait to go again, get my hair highlighted, drink my coffee, and chat with Jaq.
I am very pleased with my hair and will be making another appointment in the next few months.

I found Fresche Hair Studio last year as a result of a Group-​on offer and I am so happy I did! I have been getting bleach highlights for as long as I can remember but had not really found a place I loved here in ATL, until I went to Fresche and had Abby as my stylist. She introduced me to a process called Balayage as an alternative and I love it! No more head full of tin foil, the process is applied much faster and the results look awesome!
The salon is is very laid back and comfortable and the carry a nice selection of products. They have monthly specials and a frequent customer rewards program. I could not be happier with this salon and I recommend Abby to any and all who are looking for great looking blond highlights.

Fresche is a really good salon. I moved to Atlanta a few years ago and after 3 weeks of letting my hair grow out in to an androgynous mound, I decided it was time to deal with the fact that I was 4 hours away from who used to do my hair and pick a new stylist.
When it comes to stylists, I’m like the Trumpet Swan, I mate for life. I don’t play around with my hair. I pick one person to touch it and I never stray. I’ve actually hunted down stylists who leave a salon to find where they went next. I’ve only had one restraining order filed. Jokes.
Anyway, I was nervous because I assumed everyone in the ATL would be super expensive, but I found Fresche. They assured me that the best stylist to go to if one had short hair was Lori. And she is. I get a ridiculous number of complements on my hair. In fact, so many people noticed my hair that quite a few went to Lori and I got a referral bonus coupon. Clearly they treat their customers right.
Anyway, Lori is great and she is very reasonably priced. She also makes adorable hair pieces you can buy. My friend just got one for her birthday, and it wasn’t even from me. Aside from the awesomeness that is Lori, the salon always looks great, the staff is friendly, and making an appointment is a breeze.