Asleson’ s True Value Hardware

I needed to rent a rock climbing wall inflatable for an event and found Asleson’s had a unit I was looking for. I called and spoke with a very nice young woman on the phone who quoted me a price that seemed very high, but I agreed to the price after she told me there was no wiggle room. I then asked for the unit to be delivered and was quoted a delivery and pick-​up price of $ 30.00. I agreed to the prices and made the appointment for the rental, delivery and pick up of the unit. The week before the event, I received a call from Asleson’s and they informed me that the delivery price I was quoted was wrong and it would be $ 125.00. After a conversation that didn’t go my way as they refused to honor the price I was given by their employee, I decided that I would pick up and bring back the unit myself to save the $ 125.00. I picked it up and asked if there was anything else I needed. I was told that «everything I needed was in rolled up in the unit». It was placed in my van and I left. Upon unrolling the unit at the event in Middleton, I noticed that none of the required equipment was there. I called the store and asked if they could deliver the required equipment that was supposed to be ‘Rolled up in the unit’ and they said NO! Friday afternoon traffic from Middleton to Stoughton and back — took 2 hours for us to retrieve the equipment needed. When my driver arrived with the equipment, there were still items missing! These were items needed to allow us to safely operate the equipment. I called again, and was told to «just make due because that’s all they used at a huge public event in Madison a few weeks before». We used the unit the best we could while maintaining the utmost safe standards for the guests. After returning the unit, I called and stopped in 4 times before the owner; Mark Asleson returned my call. After telling him about my experience, he offered no apology and refused any compensation for the less than quality service and product we received. Based on my experience and due diligence to allow them to make amends, I will never use and do not recommend shopping at Asleson’s in Stoughton.