Naeset-Roe Inn

I would love to write a review about a stay at the Inn, but I can’t we never had the opportunity to stay at the Inn. Let me tell you why. On April 3, I went to their site to make reservations.(We were going to a concert in Stoughton on the 11^th of April and as part of our Anniversary celebration, we wanted to stay at a nice bed and breakfast. I was re-​directed to another site and I went through the process of making a reservation for April 11^th.(which also included making sure there was a room available) including giving my credit card information. I thought it was a done deal. Then I received an e-​mail stating that my reservation «request» had gone through and that I would receive a confirmation within 48 hrs and that if I didn’t I should contact the Inn. After 48 hrs, I still hadn’t received anything from the Inn, so I called. I only got an answering machine, so I left a message to please call me. The next day, still nothing from the inn, so I called and left another message. I began to panic that we weren’t going to have anywhere to spend the night, but still, I waited for an e-​mail or a call. The next day, I called and left ANOTHER message. Nothing. I left messages every day up until April 8 and there was still no word from the inn and nothing had been charged to my credit card so I assumed the reservation, for whatever reason, had not gone through. I searched the web once more for a b&b in or near Stoughton. The closest thing I could find was 20 miles away and much more expensive, I didn’t have much of a choice but to take it. I received confirmation of my reservation of the new inn within 12 hours. All was well until April 10 (the day before the concert) I received an e-​mail from the Naeset-​Roe Inn, confirming my reservation, etc. I immediately got on the phone to the Naeset, but, guess what? No answer. I left a message to please call me and the reason I wanted a call-​back. I wrote a detailed e-​mail explaining why I no longer needed the reservations and how I had tried to contact them. I thought that was that. The following day, we left for our trip. After our weekend trip, I checked my home phone messages and I had a call from the Naeset, saying we were no shows, etc, etc. I immediately called… no answer. I left a message explaining everything and to call me. After about 10 minutes, we get a call. The inn keeper says that she never got any messages or e-​mails from me and that she had called, but was never able to leave a message the whole week (we had received various other messages during the week) and that she had a strict cancellation policy and was going to charge us the entire price for the room. I explained that we had tried to call her all week and she said she was out of town the entire week (contradicting what she had said earlier that she had tried to call us before) How would a person have cancelled even if they had wanted to? By the way, was she out of town the previous weekend when I tried to call all that time? She had already told me that she was the only person that works at the inn. Was it closed all weekend and weekdays the previous week? We found out that no, it was not closed. We got our phone records and she had not tried to call us at all, except for the 11^th when we were already in Stoughton. She did indeed charge my card for the full amount of the room, but then reversed half back. We have contacted our bank and are in the process of getting the other half back. I don’t know what’s going on at that inn, but I would just say, be careful that you don’t end up like I did. I would never again attempt a stay here and I would give this place no stars if I could, just for the bad business practices. I cannot speak for the inn its self.

Stayed here overnight, midweek, with my wife, my brother and his wife. Our time was great, in large part because of our companions; however, Naeset-​Roe Inn is a destination. A thoroughly enjoyable and comfortable stay. Considering the amazing breakfast served, this Inn is a value. Carl Povlick and his companion, Zach the Border Collie, were excellent, friendly hosts. The accommodations were very beautiful and comfortable. Carl is a chef with 40 years in food service and hospitality. Although I do not think he has chickens out back to provide fresh collected eggs, everything served was made from scratch, fresh and delicious. Fresh fruit, fresh made cherry danish (?He had another name for it, that I cannot remember), and eggs Benedict on a croissant. In the area there are places to enjoy, like the Fireside and House on the Rock. Restaurants in Stoughton, Laz’s in particular, were also interesting and good.