Holiday Inn Express Stuart

I was profiled and blatantly disrespected by the owner of this hotel. I stayed in a room with a friend of mine, for what would have been a 5 night stay. Instead, the owner waited for us to show up after our 3^rd day there, and said he would need to clean the room, and asked if he could stop up and grab the towels from the room. Once arriving to the room he kept insisting that’s there was no smoking in the room. Yup, we know. He then never collected the towels from me and accused me of smoking in the room. I have not touched a cigarette in over 4 years, and there was no reason for him to make this assumption. I informed him that he was profiling me as a younger adult with tattoos, and loose clothing, and assuming I was doing something that I wasn’t. He then proceeded to go to the extent of throwing us out of the hotel, and then calling the POLICE for a full investigation on if the room had been used for illegal substances. He, of course, found nothing, and still proceeded to charge me 500 dollars because apparently the room had smelled like it. I tried to then contact him so that I could put in a dispute over the money, and he responded that he would call the police if I called back there again. This man doesn’t even deserve one star, he should be taken out of business.

Slime Bag of an owner, drives up in his Mercedes, with grocery bags from the local Publix to refill the breakfast bar with horrible muffins, no name cinnamon rolls, bruised discounted fruit etc. How can this still be a HIX? Rooms are barely cleaned. Prices change without notice, and the Manager literally bullies and intimidates his employees right in front of the guests. I too tried to post a negative review on the IHG website, which was rejected as not being relevant. NICE CENSORSHIP International Hotel Group. I will not recommend nor stay at this horrible hotel ever again, on business or otherwise. The TV shows maybe 7 – 8 channels and the wifi — forget it, horrible horrible horrible.

I stayed here to visit with family. We did a spur of the moment Dinner at a Restaurant right down the street. This hotel was nice and clean, comfortable and quiet. If I am ever in the area I will definitely be back. The only thing I didn’t like was the breakfast, the pancakes were undercooked thru that Easy Bake Oven.

Front desk didn’t think I was a customer at the hotel Cuz I was young looking… I ask to use the restroom she tells me its out of order then I see a nice old man walk out of it… never will I return or recommend to any young blacks or browns or Red stay… everyone looks at u like u not suppose to be here

Average price for rooms, clean, good breakfast. Other hotels could learn from the GREAT customer service from the front desk staff!!!

I stayed in this hotel with my boyfriend and our child for 3 days. Our room had a microwave, mini fridge and a coffee maker. The microwave didn’t work at all we called and ask for them to bring us another one because I needed the microwave to warm up baby bottles. The lady said the manager would be in there in a few minutes to fix it. The manager never came and they gave us such a hard time for needing a working microwave. Finally a different lady gave us a new microwave. The mini fridge doesn’t get cold at all and they told me they could do nothing about it. I told one of the workers at the front desk that I think the air condition is broke on the 2^nd floor because it was so hot and humid. The lady told me the manager is a cheapskate and doesn’t turn the air on in the hallways. The hotel charges $ 2.00 for washing your clothes, $ 2.00 for drying them and 1.00 for one load of soap. We put the do not disturb sign on the door because we have a baby and house keeping likes to come in our room at 9 am with no knock or warning and be very loud. Well we put the do not disturb sign on the door and the house keeping kept trying to get in the room. This place is a serious joke. Let’s not forget that they have maybe 10 working channels on the tv and I went to ask for tooth paste, shampoo and conditioner and they told me they were all out to go buy some. This is the worst hotel ever for the price we paid!

No room service for 4 out of the 6 days stay
Never changed the bed linens
Charged $ 190 per nite for Sat, total stay was over $ 1,300
Locked out of our rooms 3 days in a row
Breakfast bar cleared at 9:30
Wasn’t allowed to use my points. Was told it was because of Spring break
Front desk personnel were rude
Will never rebook or recommend to friends

Extremely overpriced… $ 420.00 for two rooms for one night. (approx 6.5 hours in hotel)
Truth Hurts or censorship??? There was nothing inappropriate in my review. Stuart Holiday Inn was extremely over priced to the point of being taken advantage. IHG member for years. I will look to other hotels for my small corporation for my next stays in Tampa next month.
After my review on their website, I received this email.
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I have been a platinum member of IHG Rewards (previously Priority Club) for 15 years, have accumulated hundreds of thousands of loyalty points and always seek out a Holiday Inn, Express, Crowne Plaza etc. when traveling on business. I can honestly say this is the most poorly run hotel property I have ever stayed at within the IHG family of properties. I booked 3 nights during February at $ 149.00 a night on the IHG Corp. website. Upon arrival I was informed that due to it being the busy season they could not honor my rate and I would be charged $ 30 more per night. I stammered, complained, asked for the manager all to no avail as Hetal Patel the Manager was who I was speaking with. I cancelled my reservation and was informed that it was past the 6 PM cancellation deadline and I would be charged for one night at the new rate of $ 179. I turned and walked out. I WILL NEVER stay at this location EVER. I am also reporting the property to IHG in hopes that they will drop this property as a franchisee. I expect to see it as a La Quinta or Motel 6 the next time I am in the area on business.

This holiday inn isn’t terrible for the hotel itself. The rooms are clean. We paid 150 a night for two beds and it was average. The owners are Patel’s ofcourse and do not budge on any price help. Not worth the money, go across the road to the Marriot for the extra 30 $.

I agree with the other 2 reviews… The hotel is clean and affordable enough (not so clean or affordable that you would be excited about it) but the service was horrible. The Internet, which is very important for business travelers was horrible.
When I travel, I bring a roku box with me (it is like apple tv, a way for me to watch Netflix and hulu on the TV instead of my computer) when using a roku, you need to get onto the hotels wifi, but to do so, you need to call the Internet provider because you can’t do it yourself and neither can anyone at the hotel. It may not sound it, but this is very common. I travel for a living and do this at every hotel I visit without an incident… not at this hotel though. I called down to the front desk and asked for the phone number to the Internet company and the front desk person asked me why I needed it. I said that I wanted to hook up my Roku to the Internet. He said that he did not know what that meant. I explained that it didn’t matter because it was the Internet provider who could help me, not him. Apparently this upset him and he refused to give me the number. He went as far as to tell me that he doesn’t have a number for them. I asked what he would do if the internet went down and his answer Was «Nothing» Sadly, I believe that to be true.
Finally, I went out for a bike ride and while I was out, they came in to clean the room. They also took it upon themselves to readjust my thermostat from 72 degrees up to 78, so when I came back from a long and hot bike ride, I was greeted by an uncomfortably warm and humid room. I am paying 140 a night… LEAVE THE AIR CONDITIONER ALONE. penny wise and pound foolish. Go across the street to the Courtyard. Comparable prices and much better service. I will be going back there from now on.
I have to wonder how Holiday Inn let this place get so bad. They are damaging the reputation of the whole chain.

After plenty of stays here I tried to extend my recent stay just now, for one night.
The general manager Hetal Patel told me that it would be NOT possible with my points, as a platinum member I have a lot of points and like to pay with them when I m not working. She said she is already over the limit she has and does not get ANY money for the room if I book it with points.
The priority desk called her and tried to convince her but she didn’t want to!
Not coming back for sure!
Update!
My sister in law actually booked a room in the same place at exact the same day online for 139 $ when she arrived at the hotel they tried to charge them 169 bucks, they complained but nothing was changed so they called IHG and told them they also called the front desk but the manager just told them that they are independently owned and they won’t change the price!
DO NOT STAY HERE!

I’m writing this review while at the hotel now. I’ve stayed here a few times but have not had the issues I’m experiencing now.
To begin with, I forgot the hotel is VERY limited in its television channel offerings. And a few they say they offer (ESPN, ESPN2, Discovery, HBO) must all be out of service because all I get is snow.
Additionally, I’ve been struggling for a couple hours now trying to get consistent wi-​fi service, with way too many «404» and «Cannot Locate Page» messages. I finally reverted to my air card because I got so frustrated. I understand when there is a lot of server and router traffic with a lot of users accessing the system, but the results tonight have been completely inexcusable. Toss a couple $ 40 wireless routers in the closets and be done with it!
If you are looking for a nice, clean, affordable hotel, this is it.
If you are looking for a nice, clean, affordable hotel with good business-​like amenities (high speed wi-​fi and extensive cable channel selection), avoid this place.