Robert E Brill, OD

My vision situation is complicated. After getting terribly incorrect prescriptions from two other optometrists, I visited Dr. Brill knowing nothing about him. He immediately zeroed in on what was wrong with the other prescriptions, bringing his 40+ years of experience and expertise to bear. He also has a dash of an acerbic wit, which I enjoy greatly — he’s the best!

My bosses glasses broke and I needed help on the fly! I walked in and the lovely gal at the desk worked on the glasses with some spare parts from the back. She was able to replace an arm in 5 minutes and my boss was so relieved! Hats off to speedy service with a smile. :)

I’ve been going to Dr. Brill for years. A couple of years ago I had to find a new optometrist because I changed my insurance plan. My experience with the new optometrist was awful! I changed back to my old plan the following year and booked an appointment with Dr. Brill ASAP. Both my son and I see Dr. Brill now. He’s patient and very thorough. The office staff is amazing! Great customer service! Although this office is quite a distance from my house, it’s definitely worth the drive.

I have been going here for years. Dr. Brill can be brusque but he warms up as he gets to know you. He is always competent and thorough. The staff is wonderful and accommodating.

It was this time last year when I decided to try a new optometrist. In two days, I would be leaving for Ireland. I should have known how the visit would go when the girl at the desk broke my glasses while cleaning them. She was very apologetic, but the Dr. was a bit of a derrière. When I explained that I was leaving for Ireland in two days and needed a pair of glasses, he said,“Well, if you knew you were going on vacation, shouldn’t you have booked your eye appointment earlier?”
How was I to know they would *break* my glasses?!?
I continued with my examination. They took my old lenses and put them into some similar frames and sold those frames to me for a discount. The lenses didn’t fit, exactly, but you can probably tell from my haphazard writing that I’m probably not the kind of girl who is well put together anyway.
Initially, I was all excited for my eye appointment because I was determined to buy some fashion eyewear that would be ready for me after my vacation and I would go back to work in style. So I picked out a lovely purple pair of Jai Kudo eye glasses-​naturally, my insurance covered very little of the frame cost and I spent a couple hundred dollars. I have never bought expensive glasses and I was stoked to do it. The one problem, they were a little big for me. «No worries,» siad the salesgirl who broke my first pair of glasses. «We have a machine that will make them fit you.»
So on good faith, I ordered and paid for the glasses.
As it turns out, the machine did very little to correct the size inequality. So now I have a beautiful pair of Jai Kudo glasses that are too big and continuously slip down my nose, and a cheap pair where the lenses do not fit the frames.
Why am I writing about this a year after the fact?
I just got my card in the mail reminding me of my annual check-​up. As the horrible memories come rushing back, I decided to Unilocal my experience and pray that people will read it.
I honestly thought that if you spent a couple hundred dollars in an eye glass shop-​that they would do whatever it takes to take care of you. My mistake.