The UPS Store

I highly recommend this UPS, if you need photocopy, look up Internet, print out stuff, help with documents online, all postage inquiries and much more I’m sure this is the place to go. It’s worth the 7 train to Queens. All the staff are so helpful and friendly.

Greedy, thirsty people.
I call because I have an associate in the area to pick up ONE SHEET of letter sized paper. I call and ask, how much is it if I e-​mail you the document and you print it out? The answer: $ 3.40. I pause, and ask several times if they’re pricing me for the correct item. He says yes, and offers the alternative of using one of their computers for $ 1.25, and making a print for 15¢.
Not once, does he mention the fact that you can go online to
and pay NINE CENTS PER SHEET, have it waiting for you when you show up, and not even have to give them any of their precious money.
Remember folks, that’s
NINE CENTS PER SHEET

This is a great UPS store. They get stuff done! And one of the staff (who seems to always be there) is a notary. Totally useful neighborhood spot!

By far the WORST UPS STORE experience EVER! I purchased over $ 700 worth of items from an auction company (Capo Auctions, this is your fault, too) who recommended this UPS Store as the only option to their buyers from an on-​line auction.
«William» aka «Tony Tang» the supposed «manager», gave an estimate that was 40% above and beyond what other UPS Stores charge –and it didn’t include insurance –and shipped it that way! «We don’t ship with insurance unless you specifically ask…» Really, William? So the $ 700.00 of jewelry and watches I purchased is in the safe hands of the USPS system, or worse, your store employees who picked up and handled my items but who you refuse to name? Gee, what could possibly go wrong?
How this particular franchise stays in business is beyond me. Please, do yourself a favor, go to any other UPS Store franchise but this one — because this one is a NIGHTMARE of COSMIC PROPORTIONS!

I swear the most helpful post office ever. My favorite is William! He is so helpful with every single question and package I have to send out! He actually makes the post office fun and so simply which is rare!!! Thank you William!

I am regularly buying from auction house around the country. This time I bought my item from Capo Auction. This ups store picked, packed and shipped my item exactly same day I called them at reasonable price.
I never had such a great experience. Many thanks!

All I can say, is this place is awesome. William is very helpful and knowledgable. I’ve been there 2 times now, both shipping international, and William was more than helpful and explained the fees to me each time. I even had a box that was much to large, and he suggested I get a smaller box, helped me rearrange my stuff, so I could save lie $ 60 on the shipping. I will be a repeat customer of this store, even though I live in Ridgewood.
I see some of the comments here, that he charged for this, and for that. Guys, I run a business, nothing is free, especially when you have a storefront on queens blvd, so cut the guy a little slack. Remember, you pay $ 10 for shipping, he probably sees $ 1 of that money from UPS, the rest goes for the actual shipping.

So my mom left a box there to be shipped overseas, and the box got lost. The tracking number didnt work, it seems that the box never even left the store. We’ve made numerous attempts to hear about where the box may be and every time we get told that the box is still being looked for and at this point its been 3 weeks and no sign of the box. So what now? Thanks so much for your concern, great customer service.

They charge $ 1 to apply one line of tape to close a box! I only accepted because I though the guy was joking. Then he did not give me a receipt until I asked for one, tape should be free, tipping optional!

They no longer offer personal photo printing services, at least as of June 14, 2014. And maybe that’s a good thing – they never really seemed to pay attention to orders and often messed them up.
Seek a photo printer elsewhere.

I give these guys 5 stars. They are friendly and always on point. If you need them to have packages delivered cause you are not home this is the spot. Excellent in terms of costs.

I’ve been to a lot of UPS Store locations, and they’re usually a well-​run franchise. This one, I’m sure, gets the packages out on time and all that crap. What makes these guys suck hard is that they are, HANDS DOWN, the cheapest UPS store I’ve ever been in. Imagine if MacDonald’s charged you for ketchup packets, straws, etc. Well that’s how this store is. There is a super passive aggressive sign in front of the computers, saying, «$ 1.25 for computer use for even 1 second up to 15 minutes.» So if I use it for .9993 seconds it’s free? And what a joy those computers are! I think my Casio Digital Calculator watch had more processing power then these sad old ‘puter mares that should be on their way to the silicone glue factory. My printer was out of ink, so I needed to print 2 prepaid labels. $ 1.25! Then, I didn’t tape up the boxes, thinking they’d have a piece of tape available for use (mine is still packed somewhere since I just moved in). However, they must get crushed on tape prices, so they pass that onto us, the customer, a dollar per piece of tape. No joke!
In the end, it’s not much money. But it sure is irritating. I’ll give them this, though. When they asked me for my signature, and I asked them for a pen, the guy laughed when I asked how much it was to use their pen.

This UPS Store have met all my shipping and mail needs for a couple of years. The customer service is excellent I’m always greeted with a hello by whoever is as the counter no matter how busy they are and yes it is a very busy store.
William is a gem of a guy I just handed my stuff and he packaged, sealed and the whole bit professionally and efficiently. They always call me when I have a package,
I love going to this store. Keep up the good work guys.

Efficient and easy. I entrusted the team at this store with some family valuables (a relative in the area had just passed). I was anxious about leaving the items, but could not fly home with them. The clerk was courteous, prompt and told me not to worry. When the items arrived on the day they were promised I was amazed to find that he had re-​packed everything with great care (over my less than professional wrapping). All items arrived in tact. Will definitely use this location for shipping additional items when in the area.

The guy who is usually here is really great. They do UPS shipments, moving boxes, moving bags for mattresses, fax, copies, email, greeting cards, small selection of office supplies, and the guy is a Notary Public.

I would go less stars if I could. Unhelpful & un-​necessarily rude. Only use them if you have no choice… which I didn’t. It’s a shame fewer people care about neighborhood customer service anymore.

We recently rented a mailbox here, since we’re not able to get packages at home. Their customer service is excellent: I love that they call us to let us know that we have a package to pick up, and that they greeted me by name on only my second visit there. The yearly price on the mailbox was great, and they’ll sign for packages and receive from all carriers. Every time I’ve been in there they’ve been busy (its a small store and can get pretty crowded), and there are usually just two employees, but they always let you know they’ll take care of you. They have a ton of other services, too: passport photos, photocopying and printing, internet, etc.

Small store but excellent customer service. The store was busy and only one lady was working but she was thorough, friendly and quick. Customer service is clearly very important to them. A regular came in to return a box that wasn’t the correct size, she greeted him by name and took care of him immediately. I was shipping a total of five packages and she didn’t make me feel like I was a burden.
This store has shipping supplies, you can print stuff in color or black and white and they can send off regular USPS mails as well.
Keep in mind there is a $ 10 debit/​credit card minimum. I’ll be back!

Fast and Wonderful Services. The store is not big but it has everything I needed. Will come back again for sure.

A couple of gripes I have about this store is the fact it’s small and the website’s photo is completely misleading. When I was told on the phone that the store would have a good selection of mail accessories, I was surprised to see how little it actually had and how small the store really was. Furthermore, given the fact the store’s «photo» appears on the website as something else, people might drive by and miss this place entirely. That’s just false advertising.
One thing they do have going for them is steady and decent customer service. Even during the holiday hours they were efficient in keeping the line moving and answering people’s questions without coming across as being rude. Though sometimes I feel Fedex and DHL have a one up on them, this store still fits my needs for shipping issues.