ClickAway Computer & Verizon Wireless – Sunnyvale

Due to my previous experience I recently visited these guys to buy a new computer, which they provided at a very reasonable price. I found them to be honest and very helpful. I am very happy with my new computer and recommend them highly.

Vang was great! He found what I needed was, installed my computer problem great. And over represented his company perfect!

I brought my old apple laptop in because it wouldn’t charge. Within minutes Harold Su determined the problem was a bad charger. He spent 20 minutes going over the status of the battery and several other aspects of the laptops condition. After all that he charged me nothing. This is our new go to guy. This is way better than the genius bar.
Clay

I had already gone to ATT for help, but they were no help. Apparently it was an easy fix and they fixed it in under 2min. NO CHARGE. This is now my go to place for trouble shooting. Besides being very helpful, it was a pleasure to deal with them.

Kevin called me the next day, to apologize and offered to replace my phone and the new phone arrived today! He also talked about updating procedures etc so that this doesn’t happen again. I wish this whole thing didn’t happen, but I’m happy they went above and beyond to make things right.

Harold and the entire staff are so friendly, personable and kind. What a treat! Also, Harold went totally out of his way to disable my damaged touch screen lap top so I could still use it. He saved me big money and I am extremely grateful. Great atmosphere, totally professional staff who are prompt and responsive and just a wonderful place. I’m sold! Count me in as a fan for sure. If I have any computer/​phone woes, I’m going back for sure.

Make sure to do your research before giving this place your MacBook. They quoted me $ 700 for MacBook repairs and let me know apple would not do this repair. I then took it to apple for a quote, and it only cost $ 450. Buyer beware.

Brought in an iPhone 5’s with a broken screen, bad power port and in need of a new battery, my sons pass down, got it all fixed in one day, received a written quote in advance, via-​email, they stayed on budget and completed in one day. They also fix computers.
Great people.

If you want your computer fixed, come here.
My first visit was with a nonfunctioning printer. I figured it’d probably need to be replaced, but my mind would be easier if it at least the problem were diagnosed. Other repair places refused to even look at it. ClickAway cheerfully ran a diagnostic without charge, and confirmed that the circuit was fried. So I bought my replacement from them, since they conveniently had the model I’d be looking for among their small stock of HP printers.
Then when a computer wouldn’t boot, they fixed it. Needed a major cleanup and reconfiguration. Travis got started on it right away, finished in just over a day. Radiated knowledge of what he was doing, and, above all, an interest in helping me and fixing my problems. Reasonable prices, too.

Over the past few months I have gone to Harold and Leo for help with my computer and have been very impressed with the excellent service that they provided me each and every time!!! They were very friendly, efficient and eager to help! I only write limited reviews for people that have really impressed me and these guys very much deserve it.
I highly recommend them to anyone needing assistance with their computer and will continue to use them in the future! Thanks again.

Didn’t really get anything done here. The email below should explain!
Why send an automated response, as though you have understood the issue, have me drive all the way to the shop and then say nothing can be done?!!
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Travis rescued my MacBook Pro. Added
Ram and cleared of errors that were slowing it down. I thought this shop was a Verizon shop and didn’t consider it for Mac repair I am glad I Unilocaled it the reviews were good.
Things that make me happy.
1. Professionalism
2. Value priced
3. Timely repair
4. Communication
5. Trust
6. PATIENCE
I am a pleased customer. My contact was Travis but the two other gentleman were friendly, informative and polite. I would recommend this business.

I was impressed by the service and expertise offered at this facility. My iPhone 5c repair here was the best of 3 repairs I have had. Harold replaced the glass with original Apple materials and sealed it flesh against the side frame and home button. It now functions and feels as if it had never been through damage. Harold was also knowledgable and freely shared his expertise on tech related issues, products, services, etc.

I brought my computer in for diagnosis and one of the technicians immediately put it through a series of tests. He eventually determined that the computer was dropping its internet connection because one band of my home router was deficient, not a problem with the computer. This took 15 – 20 minutes and he charged me nothing. I’ll certainly come back with any future problems.

I must say until yesterday I was very unhappy with my experience here, but yesterday between assistance from Verizon and the new store manager at this location things finally got resolved and both my mother and I have received our rebates were were promised at the end of August. Though it took a few months I am thankful that Zhang the new store manager resolved all issues and was extremely helpful. Also I am always happy with the service we receive from Travis he really knows what he is talking about with computers and cell phones and has always been very helpful. Thank you to the team members who have helped me and my family.

Went in for a MacBook repair, the service is very professional. Leo did a great job explaining the process and possible options along the way. The guys did a great job, always looking out for the best result for me, never upselling more parts or unnecessary expensive options.

It’s great when you find a professional provides a service you need and 1. You can focus on the technical issues at hand because you can trust them in your home, as I needed onsite tech support. 2. They have knowledge and electrical engineering skill that you don’t have & wouldn’t have been able to resolve your problems without them.
Leo was just that trustworthy and skilled and knowledgeable. He recommended solutions and resolved problems I wouldn’t have had a chance of applying by myself via a ph conversation and surely wouldn’t have been able to remember or apply from a store visit.
Thanks Leo

Anyone who knows me, knows that generally, I don’t need technical support… I am the Technical Support. {Sigh} Suffice it to say that I finally did need help. I had a Windows PC which was refusing to cooperate on a reinstall after a major crash.
I finally broke down with my ego in my hands and when to Click Away. The guys were really nice and got my machine up and running. The turn around time was very good. While it killed me to pay for support, they did a great job. They are very professional and the prices were reasonable.

These guys will do whatever they possibly can to fix your problem and make you happy! I highly recommend them.
My computer has been crashing hard and I took it to Click Away next door to where I work. They did a complete diagnosis for free. Then they were completely honest with me about how much it would cost to repair and that it wasn’t worth fixing even though that means no money for them. Then Leo sat with me and helped me build the perfect system for my needs. I’m bringing my new computer in for a hard drive and memory upgrade!

Nick could have taken advantage of my situation he was honest and took the time to help me understand my machine and it’s issue with getting stuck on start up. Super simple fix it was always a joy to run into an honest and caring customer service representative I’m in sales and understand the value of doing real professionals
Thanks Nick
Evan