Jennifer Wu, DDS

Was initially told to call for an appointment and they were not sure what insurance they took… huh?
After calling the second time, the phone was passed to two others in the office — finally, «No, no medicare…»

While I had a great experience with my regular cleaning at Dr. Wu’s office, their referral process was so terrible that I cannot give her more than 1 star.
At my first appointment, it was clear that I needed my wisdom teeth removed within the next few months. She provided me with a referral slip and information to contact a «trusted» oral surgeon a few miles away. After setting up my appointments, and going through a consultation, I found out a week before my surgery that she had referred me to an out-​of-​network surgeon. I had almost paid 3 times what I should have because Dr. Wu refers based on her «trusted» referral list, without checking if these referrals are covered by her patients’ insurance.
I had to cancel my appointment one week before it was scheduled, and have to start the entire wisdom teeth process over.
In addition, when I was rescheduling my wisdom teeth surgery to a new oral surgeon she had recommended (and I had checked on my own was covered under my insurance) I had to find the email address and contact information for her front desk by myself — despite the fact that they had referred me, they didn’t keep track of other offices’ contact info.
Overall, I am extremely frustrated with the quality of services provided by Dr. Wu’s office, and recommend that anyone seeking referrals choose another dentist!

Very bad experience with Incompetent teeth cleaning staff. The cleaning needle popped out twice into my mouth. It could have hurt me, but gladly I did not get hurt. After that, the staff tried manual cleaning like how we clean vessels at home. Extremely brash and seemed very inexperienced. I walked out in the middle of my cleaning. However, Dr. Wu is extremely nice and competent.

Dr. Jennifer Wu is a great dentist. She’s very professional, honest and doesn’t over-​treat. But I can only give 3 starts because the dental hygienist Michelle scraps at teeth like she’s using a chisel to marble, the worst I ever experienced in terms of teeth cleaning. I would recommend asking for one of the other hygienists in the office.

After having two dentists I liked retire, I had been on a search for years to find someone I felt comfortable going to.
I’ve had my teeth cleaned here now by two different hygienists and both were exceptionally friendly and thorough while keeping me comfortable. I’ve never been jabbed in the gums or felt like someone was digging for gold under a filling like I have at many other dentists.
Dr. Wu herself is fantastic. After an exam we determined I needed to have two fillings done. At most dentists they would simply «inform» me what they had decided I needed done and have me schedule an appointment with zero input from me, sometimes not even telling me what was going to be done. With Dr. Wu she went through my x-​rays and showed me what was an indication to her of decay. Even further she used a high-​tech camera to take a very high resolution image of both teeth she wanted to have filled and again showed me exactly what she thought was wrong. She helped me understand and see for myself what the indicators of decay were and allowed me to feel like making these fixes to my teeth was my decision. I’ve never had a dentist go to such lengths to explain their reasoning behind why they want to do work in my mouth. It was the most intellectually honest conversation I’ve ever had with a dentist in my life, and I never thought I’d feel good about being told that I needed fillings!
When it came time to have the teeth filled, Dr. Wu was a true pro. I told her I’ve had trouble in the past getting numb in my lower jaw and she allowed me to have extra time to get numb to account for it, but also explained why I might have had trouble getting numb in the past. Her method of injecting novocaine is the best I’ve experienced, very slow and steady which minimizes pain. Before getting into the work in earnest she was very, very careful to test the drill and check with me several times to make sure I was still comfortable. Once she had the green light I was amazed how fast and efficiently she worked.
Most dentists I’ve been to in the past seemed to have dragged out fillings, asking their assistant for something while they turn around to get it. Here, Dr. Wu said almost nothing to her assistant the entire time. Everything was already understood and ready to go the very moment it needed to be used. In the 10 or 15 minutes it took for her to do two fillings, I think you could have counted the wasted seconds on one hand. Absolutely the fastest dentist I’ve ever had do work on my teeth. And not to give the impression that anything was rushed: those fillings not only feel rock solid in my mouth, but didn’t even feel odd in my mouth like many fillings do for a few weeks after having them done.
And finally: One of my favorite things about this practice is that everything seems to be enhanced by technology: Text message and email reminders for appointments (which have been a life saver for me) sonic cleaner used by the hygienist to reduce the amount of chisel work that needs to be done, x-​rays and high resolution pictures of teeth that instantly appear for you to see on computer monitors, and who knows what else when it comes to the actual dentistry work.
I used to absolutely dread the idea of going to the dentist, but this experience was such a breeze that I don’t have any doubt Dr. Wu will make it as easy and painless in the future as it was this time.

I never thought I’d be so excited about a dentist visit, but here I am :) This was amazing!!! Everyone at Dr Jennifer’s is extremely nice, friendly, and what I love most of all is their style of communication, which is very verbose and transparent, so you always know exactly what’s going on. Other dentists more often than talk to people like to a 5-​year old: «Sit! Lean back! Open your mouth! More!», then they work on you like a mechanic working on a car, and then they tell you to go home and floss every day. This was completely different! Dr Jennifer walked me through my x-​rays, explained everything in great detail (in a pleasant, not an overwhelming way), explained the pros and cons of every suggested procedure etc. Then Charles cleaned my teeth, and during the entire time he was explaining exactly what he’s doing and what he’s finding about my teeth, which was extremely insightful, and he explained in great detail how teeth work, how plaque works, how tartar works, what gum recession is, how it happens, what acceptable levels are, what the dangers are, how to avoid them, how to bring it back to normal levels, etc. etc. And he talks in the most warm and soothing voice, almost slightly hypnotic (in a good sense :)). I can honestly say that I learned way more about my teeth than I’d learned before in my entire life. The lesson alone was well worth the time and money, and the best part is it happened simultaneously! Sooooo much better than having patients stare at a TV screen while they «work on the car». I can’t recommend this place enough and I’m soooooo looking forward to going back! :)

Before seeing Dr. Wu, I had a terrible experience with another dentist. The other doctor reaped the maximum benefit from insurance for dental treatment and screwed by teeth.
I am seeing Dr Wu and Dr. Minh for the last two years now. They are just awesome. They recommended and did what is best for me. And they didn’t rush and do anything that is not needed. All the hygienists and staff I met were also professional and friendly.

I’ve got a first visit to Dr. Wu office today and had an excellent experience. I had a cleaning form Charles and an exam from Dr. Wu. They talked through every detail and explained everything. I had difficulties with understanding my insurance plan and how is better to divide my treatment plan and got a big help from the front desk girls.
Thank you very much for all team! And special thank you for Charles :)

I was referred to this dentist by a colleague about 5 years ago — and have had nothing but exceptional experiences here every time! Dr. Wu and her team are all extremely personable, responsive and great at what they do. Whether it be a basic cleaning, an emergency tooth situation or crown, they are prompt — thorough — communicative — and friendly. They have helped me to prioritize my treatment plan which has been nice as well. The office environment is welcoming, has free wifi in the waiting area, and the appointment emails or text reminders are nice too. I will continue coming back — because of the quality of service and special team at this office– I know I am in good hands. Thank you!

I used to not brush so I’ve been to MANY dentists. I’ve finally found the one! This place is an all around ⁵⁄₅. Staff is very friendly and they have free wifi. Thanks to all the Unilocalers going, scheduling is a little difficult.
Jennifer Wu (Dentist) — I really can’t recommend her enough. I sometimes debate about not moving out of the bay area because I’ll need to find a new dentist. Very friendly and knowledgeable. Whether I go at 10am or 4pm, she seems to be energetic. She explains everything she sees in the x-​ray and tells me how urgently they need to be fixed. During a procedure, she explains each step of the way although I don’t understand most of it. The worst part about a surgery is the numbing process, but the whole process is pleasant with her. Thank you Jennifer!
Kim (assistant) — This is your best assistant. Always alert about what your mouth needs (with the water and vacuum tool). The dentist and her seem to be so in sync. At many other dentists, the dentist asks for some tool and may wait. Kim seems to be so in sync with the dentist that she always has the next step ready.
Charles (hygienist) — I think is the best a dental hygienist can be. He is extremely friendly and explains everything. He pointed out everything in the X-​ray that looks suspect, it was like taking a free class. He will make going to your dental cleaning like a cup of coffee with your friends with great one way conversation while you are getting cleaned. Even has a fun menu for your fluoride.
Minh Nguyen (Dentist) — I had Dr. Minh do a root canal for me. It was a 2 hour appointment, but she didn’t rush. She took her time and took 2.5 hours to complete it. I’ve had three root canals done and the one she did is rock solid. This is the best root canal experience so far :) She also called after hours to check if everything is ok. My replacement crown had a crack in it so I have to make an extra trip, but I appreciate her checking.
Kathy (front desk) — Extremely friendly and professional front desk. She seems to forget to call back. I asked to verify my schedule, she said she would call back, and I never heard back. My friend that goes there experienced the same thing.
A little pricier than others, but teeth is important and I think it’s worth it with this dentist!

Update: Another 5 star review for Charles the hygienist: best cleaning and polishing, most knowledgeable, takes tremendous pride in his work, enjoys his work, like a big bear with an even bigger heart, he really cares about his work and the patients. He is a great asset to Dr. Wu’s practice, she is lucky to have him on her staff.
Also the new dentist seems very competent, she fixed up a couple of unexpected problems perfectly.
Dr. Jennifer Wu, DDS has won awards for her excellent practice, that has been my experience every visit.

I’ve been coming to see Dr. Wu for several years now, and have never been disappointed. I’ve been here to be treated from anything to a simple cleaning, to teeth whitening to a crown or even an emergency filling. The service you get will be second to none.
What really struck me was that Dr. Wu is very understanding and really tries hard to accomodate your needs. Case in point, I’ve had a really filling replaced in the past because that tooth was bothering me for quite some time. Well she filled it, but it took several shots of novacaine to numb the area. I went back to her again because the tooth was still bothering me, eventually needing a crown. The thing that really impressed me was that she remembered my needs and that I needed several shots of novacaine to numb up. It’s great when someone remembers your needs.
Charles, (the hygienist) is a stickler for clean teeth. No second rate job here. He really gets in there and scrubs and scrapes every nook and cranny. Everytime I leave, it’s hard getting over that «slimy» feeling on my teeth because they’re so glass smooth. Don’t take my word for it, go and see for yourself.
This past Thanksgiving, I broke a rather large filling eating almonds. Dr. Wu was able to squeeze me in on a Monday morning. In the time it takes to boil ramen, I was in and out. The filling was replaced with lighting quickness.
Kim was assisting Dr. Wu, and I’ve got to say that she must be telepathic. No seriously. Dr. Wu asked for some instrument and Kim handed to her. But it seemed like Kim predicted that the instrument might be the wrong one (wrong size, cavity in my tooth might have been deeper than she initially thought), so Kim had the «correct» sized instrument ready in hand. So when Dr. Wu said can you give me (blah blah blah) it was already in Kim’s hand waiting for Dr. Wu, to which her response was «Oh you already have it.»
It’s quite obvious that this place runs like a well oiled machine. But what makes this place so outstanding is that they remember you and take good care of you as a real person, rather than just a number or even a $. Yeah they might not be the cheapest, but you do get what you pay for. And when it comes to something like your teeth, why would you settle???

Made a first timer appt for a cleaning and consultation on some problem areas. Great front staff, warm welcome. The hygienist (Charles? white dude) was probably the best I’ve had since going to a dentist. And I’ve been to a lot due to moving. I learned more from him than other hygienist combined and certainly more from any dentist. Dentist simply don’t have the time to explain the important/​trivial things.
I rated 2 stars due to the fact that my wife made an appt after talking about my new homeboy hygienist Charles but she had to cancel 2 times and she was slapped with a «call us back because you cancelled twice so we have to charge you» voice message. No she didn’t wait until 5 mins before her appointment to cancel. She gave them at least 24 hours notice. Yes she is a busy Silicon Valley figure so business appointments come up suddenly. Yes, when she called to cancel the two times they were understanding. No, it wasn’t like 2 days in a row, the appts were made over a lengthy period of time. No they never mentioned a cancel fee. What makes our teeth ache is the fact that a different person, other than the person she spoke with the 2 times, called her back to ask for a payment for canceling. Was that the cancel fee police? This is one of those borderline things. You can understand where they’re coming from but do you really want to treat your livelihood that way? Does your hairstylist charge you when you cancel? Does the restaurant charge you when you cancel? If they do, I suggest looking for a different shop/​restaurant. This tells me a couple things. They put themselves so high on a pedestal that they forget their business could last for generations in one family that pays for their kids education, that new car, that nice mortgage. Telling me they think more of the «could of made more money today» than thinking of you being a lifelong customer/​atm.
Maybe I should be charging my family/​friends when they cancel on me since I could’ve been out making money.
We’ll be looking for a new dentist that is more «family like» since we have kids that will be starting a dental régime.

Dr. Wu is by far the best dentist I have ever visited, hands down.
I found her on Unilocal over 8 years ago when, a month before my wedding, I suddenly started having tooth pain. After a horrible experience previously with another dentist, I was really nervous. Dr. Wu was able to see me immediately and helped me through the situation with expert advice and a caring manner that eased my fears, and my pain!
Dr. Wu and her staff truly care about their patients. Each of them greeted me by name, every visit, were attentive to my comfort, answered my questions, and never tried to rush a visit or push unnecessary services. And, even many years later, Dr. Wu always asked me about my (now) husband, and growing family — that’s how I know I was never «just a number» to Dr. Wu.
I absolutely trusted the care of my mouth to Dr. Wu and would highly recommend her and her office to anyone who is looking for a supremely knowledgeable, patient-​focused dentist.

I am only giving 3 stars because I am rating the office as a whole.
I usually don’t write reviews, but I feel compel to share my opinions about this establishment.
*I really hope Dr. Jennifer Wu gets to read my review.
Let me assure that Dr. Wu and my usual hygienist (I forgot her name, but she’s a Vietnamese lady… and she is super nice and awesome!) are very professional and pleasant.
The only reason I am deducting 2 stars is because of the front desk crew. I am a fairly a new client. However, all the 3 times I’ve visited the office and had my regular teeth cleaning, I had to deal with unfriendly staffs. They act like they are doing me a favor. Reality check! I am a client and I can go to any other reputable dentist office around Sunnyvale. They (front desk staffs) aren’t upfront rude, but they are certainly unfriendly, both in person and on the phone. I really like Dr. Wu, my usual hygienist, and dental assistants and I want to continue getting my regular teeth cleaning here, but the front desk staffs are making me think twice. I hope that the front desk staffs remember that they represent the service that is provided in this office.

Dentist isn’t good for complex treatments. I had a root canal done here and it wasn’t done well, so I had to redo it and eventually I had to remove the tooth.
Their accounting is fishy: when I had my last appointment with this dentist I talked to them to be sure that I didn’t need to pay for anything, and they said all is paid.
More than a year after I visited them I received an «overdue» bill that I supposedly didn’t pay.
For what it’s worth I did feel good and welcome when I visited this dentist.

Are you scared of the dentist??? Do you make every excuse to not go??? Have you moved and are looking for a great new dentist???
Have no fear Dr. Wu is here!!! I had to find a new dentist cause my crown came off and got a same day appointment with her. I walked in receptionist were great. The assistant and Dr. Wu instantly made me feel at ease. They are friendly and very efficient!!! Everything was high tech and very clean, two things that are very important to me. Bad news… I have two cavities! Good news… Have a great new dentist and I’m not afraid!

Dr. Wu and her staff are awesome! Don’t come bother coming here, you’ll make it harder for me to make an appointment. She can be booked for months. Exceptions made for emergencies.
Super clean facility, modern and cute. Yeah, I said cute.
Don’t come here. She’s all mine.

What can I say that hasn’t been said? We’ve been patients of Dr Wu for over 6 years when she had a smaller practice next door. Since then, she’s expanded to a much bigger office space. All the hygienist are great! Very professional and friendly. Charles, Yen, and Maggie to name a few have all cleaned my teeth.
And yes, I found her through Unilocal after moving back to sunnyvale. But back then, she only had 17 reviews or so. My review is long overdue.
We had some small issues with billing a couple years back, but we resolved them with Dr Wu herself, as this is her business and she actually cares about her patients. We’ve been very happy with her and will continue to get our teeth cleaned/​fixed here

⁵⁄₅ Stars — Best Dentist in South Bay. Short story, Dr. Wu is the #1 dentist I have ever found given her quality of work, bedside manner, and genuine commitment to her patients and practice.
Dentist: Dr. Wu is amazing. I’ve been to more than 20 dentists and she is the best BY FAR. She is very friendly and personable and treats her patients as extended family members. She is also very patient and takes time to explain different care options and approaches and does not try to push specific treatment plans. Her dental work is extremely high quality (I’ve had general cleanings, filings, root canals, crowns) and routinely gets compliments from friends and family. Even another dentist!
Team and Assistants: Friendly, professional, patient, helpful. A great team! Although I am especially partial to Kim. She has been there a few years and is so helpful, so patient, and so friendly it is clear she loves her job.
Facility: Very clean and modern (at least on the inside…), but also very warm and inviting. Tranquil even? Always makes me relaxed (as much as can be in a dentist office).
Equipment: I’m no dentistry expert, but Dr. Wu seems to have very modern equipment and tools and techniques. Things like 3D tooth-​mapping technology. Very comfortable dentist chairs. Email and text notification for appointments. Really nice to go to a health professional and have many modern conveniences…
Conclusion: I’ve already referred one of my best friends to Dr. Wu after he heard me me raving about her. Now I’m doing this Unilocal review. So yes, you should go!