Rabbit Office Automation

In the past couple of months, we’ve had multiple, recurring issues with our networked copier/​scanner/​printer. Since the unit happens to sit immediately outside the IT. office, you can guess the first people called to troubleshoot.
Now, I don’t usually mind learning new things, but I can also appreciate stepping aside, and letting a more qualified professional take the lead on something requiring more proprietary technical skills. But… because I like to try to solve things before asking for help, I’ve developed quite an intimate relationship with this frickin’ unit. I can pull out that fuser and replace that staple cartridge like it’s nobody’s business!
The down-​side is dealing with the frustrations of users and over-​hearing the forceful banging and slamming associated with the hardware issues. We’ve had a couple of technicians come out who have really just kept to themselves and just ‘did their job’ (whatever that was). Yet, still, the same issues recurred.
Finally, they sent in the «big dog!» He introduced himself, actually asked me questions about the specific problems, kept me apprised every step of the way, documented what he did, informed me of necessary future work/​maintenance and even ran a power test (looks like we’ve yet another power load issue to deal with. bummer).
I’ve met other field service managers for Rabbit Office Automation before, but have never felt so confident in one’s competence and thorough assessment. Props to Victor Vasquez out of the Sunnyvale office.

The sales tactics are not to be forgotten. Too bad negative stars are not an option.