Round Table Pizza

Went there for a family party and the service sucked and the employees looked just stoned and slow. The fuy pouring the beer couldnt even do that right he poured me all foam cups and still tryed to charge me. The cherry on top was notice somwthing black in the cheese shaker looked closer and noticed there where fruit flys dead in the chesse and opened another and some flew out. Smh i could only imagine other issues

Worst experience ever. THEY HAVE DEAD FLIES INSIDE THEIR SALAD BAR. when I told the manager he was not helpful at all and didn’t apologize or anything. Bad and dirty place

Pizza has always been good and that’s what matters to me… they can be picky about coupons so make sure the coupons you use are good for this location.

Ever since management changed at this location, quality and customer service has been taking a nose-​dive. The pizza is hit or miss. The staff, including the manager, is kind of unpleasant. Why?
I’ll find another location.

We wanted something fast and simple for lunch, so we decided to try their lunch buffet. We called prior to arriving to confirm that they have a lunch buffet available and the time frame. The guy confirmed that they have the lunch buffet From 1130−130pm. My husband and I arrived at 1128am and there was nothing available but a salad bar. The ingredients at the salad bar were not fresh. At the register we asked when will the pizza be available, Andres’ response was «we don’t cook anything until people come in.» His attitude was rude and unprofessional. I guess customer service is not of importance at this round tables pizza. I guess I’m not surprised since they have such a low rating on Unilocal.We won’t be back!

Ordered a pizza here last night with a coupon and had my husband stop by and pick it up on his way home from work. He was told that they couldn’t give him the price without the coupon because that’s what my manager tells me. Well not only did you waste the pizza because we didn’t take it, you also lost a customer because that is ridiculous. So done with round table

Terrible customer service. Slices of the pizza had no toppings and had holes. I don’t even know how to describe it. No ranch sauce with wings.
No good.

If I could give them less stars I would… The manager TJ is not fit to be a manger… He does not understand customer service. First off, we ordered a Maui Zaui supreme for delivery. We’ve ordered here many times before & have never had an issue like this. It comes, it’s wrong. It’s not the supreme it’s just a regular Maui Zaui. Which the manger told me after I called several times that «its only missing pepperoni» well… Yeah, unfortunately the one I ordered had pepperoni cause I really wanted pepperoni. So my initial call to let them know my order was incorrect, the gentleman who answered the phone was very polite & told me he was going to get the manager to speak with me. This is when TJ tried to work with me, he said that he would gladly remake the pizza & bring it to me but it would take another hour to bring it to me. I said okay, cool. You can have the other pizza back, just bring me the new one. He then asked if he could put a credit on my account for the trouble. I said that would be awesome! Thank you so much! Fast forward to an hour & a half later… Still no replacement pizza. I call back & he says I thought that giving you the credit meant you were gonna call back when you wanted the pizza… I’m sorry, but what kind of manager has that mentality? After you verbally agree to have my replacement pizza here in an hour… So he refuses to serve me. WHAT A GUY! I proceed to call back & he keeps hanging up on me. How professional is that? So now, not only does this round table owe me 30 bucks, but I really hope this manager does not stay at this location. & if he does. Demote him to trash boy, where he can’t open his foul mouth to customers. Look at all the reviews below! This round table used to be awesome! But it’s gone down hill & I’m not the only one who’s noticed

In the past this Round table pizza was making the best pizza.
Now they make the worst, and the most expensive pizza in the whole region.
Ordered by phone from work, stopped by to pick up the pizza paid $ 35 for a large combo pizza which was smaller than the medium pizza from pizza hut and you needed a magnifying glass to see the meet on it.
Just avoid this place

Customer for 7 years, never going to order from here again!
Terrible customer service! We ordered for pickup and my partner forgot to ask for white sauce instead of red. We called back less then 60 seconds of placing the order to apologize and say we wanted the white. The lady on the phone rudely stated the pizza was already in the oven and there was nothing she could do about it.
Im sorry, but i find it hard to believe that in less then a minute a «fresh» pizza can be made! Except of coarse for frozen pizza. And last but not least a customer should not be told that they are basically «S.O.L.» and still expect that customer to return? No, I don’t think so.

We ordered for pick up, an extra large maui zaui half with no bacon or ham with chicken and had to pay EXTRA for the chicken when we are getting less toppings. We also asked for crispy and the bottom wasn’t crispy at the all, the women who answered the phone was rude, and the service at the counter was even worse. We tried to use a coupon which they only accept printed out which is fine but then to charge extra for less toppings is just ignorant.

Went in for a quick lunch today. Absolutely horrible. I walk in and nobody greets me, the lady at the cash register is on the phone and doesn’t ever acknowledge me even as I type this review on my phone. I keep looking at her and the guy doing whatever he was doing and nothing. I walked out. Horrible customer service.

Not a lot of food options around here at 3pm. Not sure how the time got away from me after some meetings nearby. Had to get some paperwork and legal shite done too so i had a huge table to myself. Ate my pepperoni at my leisure and got work done while «Bachelor Party» played in The background. Weird productive lunch at the Round Table…

I came here for with my family for dinner this past Saturday!!! Omg how I’ve missed this place and their pizza! We weren’t too far away from so we called ahead of time to order Dine In. It probably took us 10 mins to get there but by the time we arrived our pizza and twist were ready! I knew the pizza was delish from the looks of my 2 year old son. He knows when he’s eating Roundtable from the Old San Francisco store because he was non stop goin in on that pizza! Lol You guys are great! Other roundtable pizza and twist will never compare to yours!

Such a terrible experience today for lunch! Went specifically for the lunch buffet and was disappointed from the second I walked in. The entire restaurant looks super old and dirty. As I am paying for my meal, the lady ringing me up is yelling at another employee across the counter about his 10 minute break… zero interactions with me at all.
I walk over to get my soda and the soda is flat, to the left of me is 4 almost empty 2 liters of soda with the lids off (who knows how long they were sitting out). I assume this means the soda machine is broken so I pour myself some soda.
As for the pizza buffet. there were 3 different kinds of pizza out with about 4 slices of each out. It looked like it had been sitting a while and not fresh. I asked the lady working the counter if they would be putting out more pizza. she asked me why and then said she would ask the cooks. No more pizza was put out while I was there.
Needless to say I usually really enjoy the Round Table lunch buffet at other locations and this location was so terrible in so many ways. I will be sure to not return to this location!

WOW! Its is so disappointing to write this review, seeing that this location was a staple for my family growing up! I asked for a clairification on their coupon policy. The first girl I spoke with provided me zero explanation, so I asked if i could speak with the manager on duty. Once the manager got on the phone, I attempted to bring levity to the situation by apologizing for being one of «those customers.» The manager provided me an even less eloquent explanation than the cashier before had given me. I explained to her that her explanation did not make sense, and she immediately turned rude and raised her voice. I cancelled the order right there. Never once did I raise my voice or use foul language. No customer ever deserves to be yelled at when asking a completely appropriate question.
If the owner is reading this, your employees are the face of your company, and the people you have heading your business are wearing a mask far scarier than anything you would encounter in a haunted house. If you have the audacity to charge me $ 40 for two pizzas, the least you can do is hire a staff with a little bit more class.

Worst Round table pizza ever! Ordered for delivery and didnt get my order repeated to me. Called back and told them nothing in return to compensate. Thanks! Never ordering from you again!

Worst Round Table experience ever!!! I ordered a pizza at 12:48 and they said it would take 40 mins. An hour and a half later, I called to check on the status. They tell me my pizza was already delivered? Ummm, turns out they delivery guy delivered my pizza to the wrong place. I paid with credit card so the person didn’t have to pay and got a free pizza. They finally bring me a pizza two hours later for full price. I wouldn’t mind paying the full amount but the fact that I waited 2 hours and didn’t even get a discount made me upset. Of course the pizza was cold as well. NEVER order from here.

I’m not a big fan of Round Table, but this particular location is a decent place to have a meal away from the teeming masses. It’s also a nice place for those end-​of-​season parties for soccer or football teams, and the management seems pretty tolerant of bunches of kids running amok in the restaurant. Pizza is pretty standard mass market fare; IMO the pizza here is more expensive than it should be but there’s always some coupon that can be found that makes it more affordable.

This Round Table Pizza is definitely 5 stars!
Last week however, I went to Pizza Antica on Santana Row and was VERY DISAPPOINTED with my order. I ordered a SMALL pizza for $ 22 that was soggy, nasty, runny, burnt, & folded in half in the box. No, it was not a calzone! They seriously folded my pizza, well squeezed it into a small box because they didn’t want to place my pizza flat in a bigger one. Wtf? I was seriously disappointed. It’s Santana Row, I was expecting quality aside from the quantity & cost of a 6 slice pizza for $ 22! If it we’re a delicious pizza price wouldn’t have been an issue.
On to the best part; the awesome Round Table Pizza experience! So since I was still craving pizza & upset about the stupid Pizza Antica situation I was on the hunt for pizza that was going to be tasty! I found a groupon for Round Table Pizza for a large 1 topping pizza for $ 12 even. I purchased the groupon and rushed to my nearest Round Table. I guess I bought the groupon for the wrong location but they accepted it anyway. I added 2 toppings for $ 2 each & the pizza was cooked ask I asked it to be; lightly cooked & doughy. In 15 minutes my pizza was hot, ready, & cooked to perfection.
I’m pleased with the customer service and glad that my 12 slice pizza for a $ 12 groupon exceeded my expectations. I’ll definitely be coming back to this location! Thanks for the great customer service & yummy perfect pizza!