Baskin Robbins

Surprise, United States

3.3

Closed now

19 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 623-584-0256
Website:
www.baskinrobbins.com
Address:
15423 W Waddell Rd Ste 103, Surprise, AZ, 85379
Nearby public transportation stops & stations:
3.1 miCalgas
3.1 miWayne
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Bussiness info

Take-out
No
Accepts Credit Cards
Yes
Bike Parking
No
Wi-Fi
No

Today

Today 11:00 am – 10:00 pm
Closed now
Local time (Surprise) 1:07 AM Monday, June 23, 2025

Business hours

Monday 11:00 am – 10:00 pm
Tuesday 11:00 am – 10:00 pm
Wednesday 11:00 am – 10:00 pm
Thursday 11:00 am – 10:00 pm
Friday 10:00 am – 11:00 pm
Saturday 10:00 am – 11:00 pm
Sunday 10:00 am – 10:00 pm

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19 reviews of Baskin Robbins

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Place rating: 1
Surprise, AZ
Bought a big ice cream cake for my sons 8th bday party. Very very disappointed, ice cream tastes old and almost freezer burnt taste. Nobody enjoyed it and were were left with a ton of cake left because nobody enjoyed it. My husband which loves ice cream can’t even eat it. Won’t be getting any more ice cream cakes here in the future. Save the $ 55
Place rating: 2
Surprise, AZ
Ordered two pints… One was full, one missing at least a full scoop and super melty. Pretty annoying. When I pay $ 5 per pint I expect a full pint.
Place rating: 5
Surprise, AZ
So happy we got a Baskin Robbins in Surprise! Excellent customer service and delicious ice cream! And love the coupons they give you on your receipt!
Place rating: 4
Surprise, AZ
This place is about 5 minutes or so from our house. I always forget that it is here, and that might be a good thing! Ice cream is my favorite food, and if I always remembered it was here, I would be even larger than I already am!
My wife and sons birthdays are both in January, so Baskin Robbins sent them a free scoop of ice cream coupon for their birthday. We got a scoop of chocolate for my son, some gold medal ribbon for my wife and I went with a scoop of chocolate almond and a scoop of cookie dough. With the coupons, my total was only like $ 2.40 (I think it should have been like $ 4.40 because of my 2 scoops, but whatever. I’m not complaining lol). Baskin Robbins chocolate ice creams are really, really good! We all thoroughly enjoyed our ice cream. We will definitely be back!
Tip– Sign up for their birthday club! Free ice cream!
Place rating: 2
Phoenix, AZ
I bought a custom cake out of one of their books. I was pretty excited and happy to provide a great birthday cake for my sister. I gave pretty simple instructions on what minor color changes it needed, and somehow that resulted in a completely different cake in design when I picked it up. :/​definitely disappointing. Gave the partygoers quite a laugh though. Sadly don’t think I’ll be ordering a cake here again, because even as I expressed my disappointment in picking it up – I wasn’t given any solutions to fix the issue. :(two stars because at least it tasted good!
Place rating: 2
Surprise, AZ
Ice cream was great but, the place was filthy, floors, tables, even counter. It was not even busy, workers were young and not very friendly.
Place rating: 4
Glendale, AZ
I dig the coffee ice cream here. A bit steep in price but it beats the ice cream you can purchase in the store.
Place rating: 5
Surprise, AZ
Friendly staff and good service. New
Fall flavors are in and they let us sample them first. I can’t get past the Pralines and Cream. That’s my favorite. This is a great snack spot.
Place rating: 1
Thousand Oaks, CA
Let me start off by saying I would give zero stars if I could. I went there just 10 minutes ago with my boyfriend where we had to stand for probably 10 – 15 minutes while 4 employees avoided helping us. So finally when an employee began helping us I asked for a sample and he acted like it was a huge hassle. So once we were finished dealing with this miserable employee I began to each my ice cream which was in a waffle cone. It was one of those chocolate covered cones that cost extra. IT WAS STALE AND DISGUSTING. I’m so dissatisfied with my experience here. I will never go back and I will warn everyone I know about this place.
Place rating: 1
Surprise, AZ
It’s very disappointing to see a such a nice place turn bad. When the store opened last year prices for a single scoop were about 2.60 if I remember correctly now they are nearing $ 4 and portions are getting smaller. Seems as if the owner only cares about money, which is sad, to me there is no justification for the price increases. Staff is okay nothing extraordinary. Probably miserable because of their lousy owner. I hope the owner actually reads this and makes some changes. 2 stars because I love ice cream.
Place rating: 3
Flagstaff, AZ
Don’t get me wrong I love Baskin Robibins and their products, but this visit to this new location was disappointing. I stopped by to pick up a cake for my mom’s birthday and asked if I could get «Happy Birthday Mom» written on the cake, the worker told me that no one who was working was able to write, which I find hard to believe, there was like 5 employees, he didn’t even bother asking or even offering to try. I wasn’t looking for perfection. So I proceeded to just get the cake and some candles, but they didn’t have candles. Then I asked for a bag to carry the cake in… and of course just my luck «no bag that is the cake size». The worker didn’t even bother looking or showing bags. The i
Place rating: 1
Surprise, AZ
Do Not Order a Cake from them.
Their customer service is non-​existant. We bought the small one for $ 30 and we each got a piece and left ½ of it on our plates and ½ the cake. No one wanted it. Complained to
and they referred me to the owner which tried to talk in a southern accent and lost the accent about ¾ into the conversation. I did not want a reimbursement, but it would’ve been nice to have her had her say please come in for an ice cream sundae on us. She did nothing!
Buy from Culvers, Cold Stone or Dairy Queen. We were going to Dairy Queen wish we had now.
I would put a 0 star, but didn’t give me an option for it.
Place rating: 4
Surprise, AZ
Good place for ice cream. I’m boring so I don’t get anything fancy. But my husband does and he likes it a lot. Good location.
Place rating: 5
Waddell, AZ
Clean and modern store. Friendly and helpful staff. 31 great flavors of quality ice cream. What more is there to say? Yum.
Place rating: 4
El Mirage, AZ
Delightful staff here at a childhood favorite that has popped up right in my neighborhood! Super clean facility, great ice cream, and can’t go wrong with trick or treat oreo ice cream! YUM
Place rating: 5
Surprise, AZ
Been here several times and I’ve seen it from quiet to busy. Every time the employees have been friendly and speedy and the place is always very clean.
If I could change one thing, I wish they had some outdoor seating. There is room for a couple of small tables by the entrance.
Place rating: 5
Avondale, AZ
Baskin Robbins is my childhood ice cream! This location has a very friendly staff, especially the manager I talked to over there. Can’t get enough, I’ll be back soon.
Place rating: 4
Surprise, AZ
Glad to have Baskin Robbins right across the street. It has brought a lot of families out in the afternoon for a walk, even seen people with their pets outside. Gets very busy in the summer. The ice cream is great. Hadn’t been to one of their locations for many years until they opened one here is Surprise. Clean establishment and always a friendly staff, but $$$.
Place rating: 5
Surprise, AZ
Welcome to Surprise, BR! Very clean and friendly! Although there are other ice cream, yogurt and custard places in town, we will make this our «go to» dessert choice now!