Botanicals Salon and Spa

Shanelle is great! I had a haircut I wasn’t happy with and she fixed it for me while I wait until it grows out. Plus she did fabulous color on me! I would definitely recommend her to anyone! Ask for Shanelle!

I have had Shanelle Hill as my stylist for 2 years. I had tried several salons since moving here 5 yrs ago. Finally I found a great stylist who actually listens to what I want concerning my hair cut. style etc. Shanelle cares about what the client wants. I have had many compliments and questions about who my stylist is. I was so fortunate to have found Shanelle and have recommended her to many acquaintance s.

I’ve known a lot of these girls for years and they are most definitely the most talented hairstylists I have worked with and had my hair done by.
Beth is my hairstylist and my sisters and she is amazing. Tara, Alia, Patti, and Shanelle are all great hairstylists and have all at one point done my hair. I did hair for over 10 years and I know what to look for, and I trust all of them.
Aveda is gentle, and a great product line.

I not sure what to say. I should have read the Unilocal reviews first. So disappointed right now. I’ve been growing my hair for almost a half a year. I requested someone with experience. The girl said oh this girl has over 12 years exp so today I go to get my hair cut with my daughter and I got the worst hair cut ever. I ask Kristen how old she is. «21» she said. Okay so she has been doing hair since she was what 9? I was so mad I couldn’t even say anything. We should have had my 15 yr old cut our hair and saved $ 80.00. We both felt like we just went to a chop shop.
These girls need to learn how to cut hair and how to treat customers.

I have been going here for the past few months and seeing Amber for brow waxing. She is a lovely woman and typically does a fabulous job on my brows, and that’s saying something because I’m extremely picky.
This last time I saw her, it seemed like she might have forgotten what I typically like my brows to be because she «notched» one of them which I can’t stand.
The other problem I have had, is that the receptionist is ultra snobby and rude. She looks down on everyone that seems to comes through the door. She is very unpleasant to deal with on any level… like by making an appointment I seem to be wasting HER time? Get real. She made me an appointment for 11am. I got there at 10:50 am. she gave me an attitude because I was early. Really?
Not sure if I will continue to go. Most likely, I will be taking my business elsewhere

I will never return again. You lost a customer. This would have been my 4^th visit to the salon. After trying all weekend to make an appointment for my mother and self I finally got a call Tuesday morning ¹²⁄₁₀ the day I wanted my appointment. Made the appointment for 1 and the receptionist said she would have her other girl shanell come in early so we could both have a stylist. Upon arrival shanell sat me down and asked me what I wanted done. When I started to explain the color I wanted she said «whoa whoa I thought you just wanted a cut. Hold on» she went to the front (where my mother was waiting to be called back) and checked what the receptionist wrote, then my mother heard the receptionist say that I had told her I only wanted a cut. LIAR. Then shanell went to the back and started complaining to whoever was in the back and after a few minutes finally came back to me. She said «I can color your hair, maybe cut it, but I don’t have time for anything else so you can just sit under the dryer. I came in early to help you out and I just don’t have time» we decided against it and left. Clearly your employees mistakes are my fault and I should feel bad for her having to come in early? No thanks I’ll take our business elsewhere.

I bought a groupon online I liked my haircut but the whole experience was just okay. My stylist who never introduced herself to me, she wasn’t personal or friendly and said barely 10 words the whole 45 min I was there. I won’t be back.

I bought a Groupon for this place because my regular hairstylist’s dad was real sick.
I was ten minutes late for my appointment which I called to give them a heads up about. When I got there the receptionist said the stylist had just run to Starbucks.
When she walked in, she said, «Is this it?» (Meaning her appointment) and the receptionist said yes. First of all, THIS??? Is this it? Um, I’m a human being thanks.
Then, she never introduced herself, I still don’t know her name, and she wasn’t very chatty at all like I’m used to hairstylists usually being. She made it sound like my ten minutes was a HUGE inconvenience for her. I finally had to break the ice and start talking to her which she did talk to me, but still didn’t really engage.
The salon itself is really nice. Their hair washing stations are super comfortable and don’t hurt your neck at all. Oh but did I mention she washed my hair with cold water? Brr! I won’t go back.

I really hate to tell everyone how awesome Tara is at Botanicals. When I first started seeing her, I could get appointments in a day or two. Sometimes even the same day. Now she’s become so popular that it takes a week or more to get to see her. Totally worth it.
I trust her with my hair. I can tell her my vision and she sees it. I’ve never gotten a bad cut from her. In fact, now I just tell her to do her thing and she knows what to do.
I’ve started taking my daughter with me as well. It’s $ 15 for a kid’s cut and that includes the awesome shampoo/​massage with the lavender shampoo. My princess is spoiled. My daughter has an asymmetrical bob with choppy sides. Very fashion forward. Others have totally failed to do it right, but Tara rocks it out every time.
I don’t know about the other people at Botanicals, but Tara is, hands down, amazing!

I have never had a worst experience getting my hair done. I actually cried! I have short blonde hair that I asked for the roots to be touched up and toned to be a nice beige-​y blonde. Not something anyone has ever been confused about before. I come out looking like a lemon-​frosted cupcake! Absolutely awful! I asked for it to be toned down… my stylist and another looked at me so confused and had NO clue what to do. Then they said they’d fix it. OMG… it was worse! It was orange AND muddy looking?! I was again very disappointed and feeling defeated at this point… they were blaming MY hair. Then the owner comes over with an attitude acting like I didn’t tell them what I wanted. So I had to pull out old pictures of myself just to show what my hair SHOULD look like. After over 5 (yes 5!) hours of this I left with dark hair and steaks of blonde (which i expressed several times that i didnt want streajs)…i left with a wet head. PLUS they charged me for everything!!! I didn’t even know how bad it was till I got home. It looks grey-​ish and muddy! I went from a vibrant blonde to muddy, old looking hair. The cut was horrible, too. This is an Aveda concept salon. I would expect higher quality! I called today to speak with the manager or owner and the receptionist was rude (like every time I’ve called) and basically told me someone will call when they get around to it. I have no idea how much this will vist me to fix. I’m devastated.

My favorite hair salon! Tare has taken care of me for years! She is what makes Botanicals fantastic!

Worst Owner/​Manager, terrible receptionist.
Don’t ever buy a gift certificate, difficult to use, improper handling of appointments, rude receptionist and owner.

Absolutely the worse highlights & haircut EVER. The front of my hair was totally blonde, the «highlights» went down to my ear on the left side, stopped at the crown on the left side & stopped midcrown in the back. When the stylist (Kristin) said she would cut 2″ off I thought she meant she would only cut off 2″ — my hair is now 2″ long — she did not clean the back of the neck & left the nape long. After going home & crying I paid another stylist to totally recolor my hair & trim the back evenly. The cost is outrageous at Botanicals — I would NEVER, NEVER, NEVER GO BACK THERE.
PS: the receptionist is snotty

Tara Colton is an amazing colorist and stylist. I highly recommend Botanicals Salon.

I’ve been coming here for 3 years and I love it!!! Beth is absolutely amazing and no matter what she does I walk out smiling. Katie and Alia are also good. The staff has always been super sweet to me and I’ve never had any problems. Thanks for everything Beth!!!

I am new to the area, and was looking for a new stylist for my daughter and I. I chose this place because of the location and that it wasn’t a run down old place like some of them in Surprise. My stylist\colorist was very nice and talkative, but in the end she was rushing through cutting and stylingbecause her next client was waiting. Very disappointed! I am a paying customer! My daughter had the most unlikable stylist! She said 5 words to her the whole time, blow dried it with no style! Wow and the receptionist checking us out, was even more unlikable, no smile no thank you! We will never go back and I will give this business bad press as much as possible!

This is the third time I’ve been here and certainly the last. I had a spa pedicure and the nail tech didn’t say 5 words to me the entire time I was in the chair. It was extremely uncomfortable as I felt like I was imposing on her time by being a paying customer. My nails didn’t turn out any better than if I’d done them myself. I do get regular pedicures at a more expensive salon/​spa but thought I would try Botanicals again since they are closer and less expensive. I guess you get what you pay for. When I was finished and she led me to the counter she said «nice meeting you» while looking distantly out the window. It couldn’t have been more impersonal. Then I was checked out by some teen eating her drive-​thru breakfast. Appalling. Will not return ever. Also, before I wrote this review I left a message for the manager to call me so I may discuss this. I never received a call.

I got a groupon here, and I got services with Amy and I liked the job she did so much that I became a regular customer. I really think they are reasonably priced, and I also love Aveda anyway so I always come here now! Great to find a nice salon when you are new in town.

My father had purchased groupons for my mom and me to use here. When I called them in, it turns out that by select stylists they meant two. Just two. I was hesitate about this one especially since they wanted new clients only. It seemed like a desperate attempt to try to drum up business. Not that all salons on groupons are like that. In DC I’ve seen some very good salons just trying to attract more clients while catering to their base.
The receptionist on the phone was not friendly about it and they refused to be accommodating. The price of color isn’t that high but due to their customer service, I wouldn’t care if they happened to be the best stylists in the Phoenix area, I still wouldn’t go to them. I have an appointment set up with someone who costs more but both she and the salon were friendly and very accommodating.
Based on customer service I would not recommend this salon. Two stylists for something that would bring in as many customers such as Groupon is unintelligent as a business move. This obviously leaves disgruntled clients.
For anyone else with a groupon, we were able to get our money back because Groupon agreed that this behavior was wrong.

Katie saved the day for me this Sunday. I suffered from a horrible attempt at lightening my hair. Luckily with her expertise, wry sense of humor, and great attitude she saved the day and my hair. I love Aveda products and I felt very pampered by my visit. I will definitely be back. I promise I will have read the book Twilight before my next visit. :) This salon was very cool and I liked it.