Guns Plus

I just bought a semi automatic after using a revolver for years. Ken couldn’t have been more patient or helpful to me. He gave me a great trade-​in value and a great price on my new firearm. I’ve bought 5 other guns in my past from 5 different stores… this one was the best in service and price for me. As a female, I was treated with the same respect and professionalism as were the men. I had a terrific experience all around!

I have been going to Guns Plus for nearly 20 years and am always treated very well. The owner Ken is very knowledgeable and aims to please. The other employees are equally as friendly and helpful. What I like about this store is they make you feel like family when you walk in. Their selection isn’t the biggest, but its good and they can get you anything you need. Highly recommend!

Not too many good gun shops in the West Valley, however, I would NOT recommend guns plus. Management is very cocky and not helpful, every time I go in there customer service is the worst.
I will not go again.

Chris D.03/13/2015
I had a really great experience as a first time gun buyer here at Guns Plus. Everyone was informative, willing to help, and fun to work with. Some real nice folks there. And competitive prices and fun discounts. I could tell they had many old time repeat buyers there. Looking forward to my class with them! Thanks everyone! :)

This was the first time I have purchased a firearm from Guns Plus. I bought a S&W Shield 9 mm because it was on sale for a great price. The service was decent, but the store was empty. After calling the NICS I was delayed (not their fault) but after asking when I could pick the firearm up they had no idea… Because they do not honor the 3 day delay that the NICS has. So now I don’t have my gun or my money and they have no idea when I can come to pick it up… I’m a little agitated that they just simply don’t care. I would like to take my money elsewhere but they have a 20% restocking fee implemented and I’m not going to pay $ 80 just to get my money back. BULLSHIT. Take your money elsewhere! The handgun was purchased on 12÷30÷14

Purchased a Beretta 92FS from them and it a great experience. They were honest with great prices and took care of all the paperwork in 20 minutes.

I walked into this store today WITH CASH to buy a pistol. (Preferably a glock 26, but I was open to several others as well.) I had been here once before and had a good experience with a lady who was very helpful. I was excited to give my business to this local gun shop. So today I walk up to the guy and told him my first choice. He said, «Nope we don’t have any, you should have came in a month ago when we had those on sale.» I then asked him when they would get more. He replied «I don’t know, but if I order you one I can’t get you that price.» Now I have been doing my research on this and I knew of several other shops that offered 499.00 for a gen 3 brand new. But since I wanted to save myself the drive of going into phoenix or Glendale I was perfectly fine with paying a little more. So I asked him what the price of them was now. And instead of answering my question he repeated «You should have came in here a month ago when we had them on sale.» The guy then backed up and started talking with another employee. I thought he would get back to me but instead he and the other employee started to walk away towards the back as they laughed. After that I walked out, WITH MY CASH.
Is this really customer service? Is this really salesmanship? I should have been an easy sale for these guys. I was ready to buy with cash! I didn’t even get to ask this guy if they had the other ones I was interested in.
I would say I’m in a bad mood, but it’s hard to be after you just bought a new pistol. Yes I made the drive and took my business elsewhere. And no, I did not buy my first choice. Instead I bought my second choice that I did not get to see if guns plus had. If I were the owner I would say you have a nice shop, but I would be concerned about the idiot you have working there.

Worst retail gun shop experience of my life. The impression i got is unless you’re a cowboy action shooter or an established collector they really donation seem to give a crap if you have a positive experience or not. I have been inside this store on 5 occasions and in 4 of them have observed a customer belittled by a clerk who no matter what the customer said, had to prove that he was the dominant person in the conversation. In short this shop is manned by the most condescending group of gun people I’ve ever met.
so unless you’re a collector or a cowboy action shooter, DON’T WASTE YOUR TIME!
Preppers not welcome.

Good selection, friendly staff. The prices were good, the item I was looking for was not only in stock, but on sale. They also had a great selection of used guns as well as new. I will definitely shop here again.

Best gun store in Surprise! The competition doesn’t compare to the prices and customer service.

I needed to transfer family heirloom shotguns from AZ to our son in Missouri. The people at Guns Plus couldn’t have been more accomodating. Ken and Kat were the two wonderful people who assisted me and they made the process quick and easy. They completely took away the hassle and run-​around that I was experiencing from previous people I was trying to deal with. Customer Service? As they were assisting me, they would continually greet people coming into the store saying with «sir, we’ll be right with you. Please feel free to look around.» Their Customer Service is excellent. I don’t know which store the other people who reviewed Guns Plus visited, but it couldn’t have been this one. Thank you Kat and Ken for a great experience.

I found them to very helpful, when researching classes on CCW and firearm ownership
in Arizona. They were very knowledgable when taking the Arizona CCW class, I was impressed on how they took the time to educate others in the class whom weren’t as skilled in handling a concealed weapon, the state I came from has a plastic stamp policy when permitting someone to carry a concealed weapon. So I am very pleased
to have had the opportunity to take my CCW class from Ken and have returned to buy several firearms at a later date from Guns Plus. My wife is enrolled in the spring class for her CCW and is very excited to own and carry her New Kimber Ultra Carry. Sometimes its like my dad always told me some people would complain if they got hung with a new rope, Guns Plus is a great place to do business.
Bill H. Sun City West, AZ.

Dishonest dealers, stay away from this establishment like the plague.
Always comes up with a different story and not versed in customer service.
Go to Scottsdale Gun Club for professional service and great selection.

Selection is ok, customer service was horrible. I have given them a few opportunities to earn my business. On two separate occasions I went there to purchase a firearm. I left with nothing and went to shooters vault to make my purchase. If they want to assume that I’m window shopping because I’m in my twenties then forget it. I’ll spend my hard earned dollars else where. Not only did they lose out on my sale, but I’ve shared my experience with my LE and Military buddies. They all had similar experiences.