Surprise Nails & Spa

So unhappy with their customer service. I’ve been coming here every 2 weeks since January when I moved here from GA. I kept coming because I didn’t want to go through the trouble of finding a new nail place and they did a decent job just very unfriendly.
Well the other day was the last straw for me. I came in at 6:30 needing a fill (they close at 7). When I walked in someone asked what I needed and after I told them they said okay they’d be able to take me. So I start looking for a color, dabbing my nail with various colors to see which one i wanted. About 5 minutes later she walks back up to me and says on second thought they won’t be able to take me. I’m like really? There’s no way anyone can see me? They just told me they would and now I have random colors all over my nail. I mentioned the fact that I’m a loyal customer but that didn’t matter.
I was so so upset, especially because I was leaving out of town 1^st thing in the morning and had to leave without a fill. I own a business and I know FIRST hand that customer service and how you take care of your customers is what separates a good business from an EXCELLENT business. Needless to say, someone else will be getting my loyal money every 2 weeks.

Went to get a pedicure it was great then decided to get a full set the lady name Denise was so rude to me. I will not be going back. I didn’t pay that much money for someone to be rude to me because I didn’t want a gel polish. I am surprised they are still in business with that behavior.

Unhappy. I walked in and said I have panic disorder and major anxiety and I need to sit near the door and they would not Accommodate to my needs. Lost a client !!! So not caring

Been here twice now and the pedicures are incredible! Highly recommend. Long massages too which is the best part of a pedicure!

I always get a mani and pedi when I visit Surprise. Tracey is my go to girl. She is awesome.

I tried this place out on the way to a wedding in Scottsdale. I got a regular pedicure and French manicure. First the pedicure was done and looked great. The same person that did my pedicure moved me over to a nail station. She started on my nails and was not paying attention she used alcohol instead of acetone and didn’t know why the polish wasn’t coming off until she asked a co worker. During the manicure I asked her to make the white a little thinner. I’m not sure what happened but after I asked her to do that a different technician took over. The whole manicure felt rushed and it was still an hour before their posted closing time. When it came time to pay they charged me for a regular manicure but never gave a hand massage like their pricing stated. So technically they did the express manicure on me which is $ 3 cheaper than the regular. The next day I woke up and looked at my nails and the polish was cracked. Not extremely noticeable but still not even 12 hours and the polish was cracked?!? I would not go back to this location.

I’m very picky and always leave a place feeling like I need to fix my nails when I get home. Rina was great, she did my fill flawlessly, gave a great foot massage & the paint was perfect. I finally have a home for my hands & feet!

I have been going to this nail place for many months and never had any issues until recently. The last 3 times that I have been, I have been injured where I bled from the work they are doing. It was not just one technician, but three different people. I am disappointed and thought it was a fluke, but after three times (once every two weeks) I think I need to find a different salon.

First time here today. Leo did my pedicure and he gave an awesome massage! Probably the best I’ve ever had! I will be coming back for sure!

Best place I’ve been to in Arizona! I’ve tried my fair share of places and no one can compare! Love these guys (:

Went for the euro spa pedi and regular manicure. Price and service were good plus they got me in and out on a Saturday afternoon without an appointment. Close to home is a bonus!

Prefer this place to the Unilocal #1 nearby. Felt it was a better value and we had no wait. One of the best pedicures I’ve had. Nice, friendly service too.

Sitting here waiting after 45 mins. The man told us when we walked in it would be a 15 min wait. As we have been waiting they helped 4 other people!!! Customer service is awful!!! Don’t come here!!! Wish I could give them no stars!

I visited Surprise nails for the first time. The salon is very clean and the staff is very friendly. I wanted to get a full set of acrylic nails. I’ve never had them before and had a lot of questions! The ladies were very patient with me and explained everything to me. Denise did my full set with precision and great skill! She did them exactly the way I wanted and they look awesome! I will definitely be back.

By far one of the best I have been to in the area. I’m still pretty new to the Phoenix area and I am really picky about my nails. So I decided to go to a nail place close to my house and with the highest reviews and I see why. This place is AMAZING! The staff is extremely nice, the place is very clean, and the prices are reasonable. I will definitely be back here again to get my nails done.

I LOVE Surprise Nails. Its so nice to have a set manicurist/​pedicurist that knows me and what I like.
I feel like when I go in I am visiting old friends. Sometimes I go just because I am tired of my color but my nails and toes still look great.
Leo and Vicki are my people but Tracy, Rena and Ann are also great! I am sure they all are.
Keep up the great work!

This is by far the best nail salon I’ve been to since being in AZ. The staff is nice and friendly and the best part is that they all speak English very well. This is the only nail place where I haven’t felt like the tech was talking s**t about my nails to another tech.
The prices are very reasonable! Just make sure you make an appointment, there is one guy there that always seems like he’s in a rush and doesn’t do nails that well. He did my toes, messed one up by cutting too deep and then didn’t even ask if I wanted a design.

My mom and I went here for pedicures to celebrate her birthday. We were warmly welcomed when we walked in the door and we were glad to have made appointments due to the nine pedi chairs being full. Our technicians were friendly and handked our feet with great care! The tubs had liners and the polish application was perfect! We will definitely go back!

I’m visiting from California and found this awesome nail salon here in surprise and decided to check it out. I’ve always have had a bad experience with any nail salon I’ve been to. She took her time to give me an experience of a lifetime. She had great customer service skills and all the staff was nice. Check this place out you won’t be disappointed !

This place is AWESOME!!! My first time I ever had a peddi. They made me feel right at home and treated me lik a king. The service was top notch. She painted a perfect Texas Longhorn on my big toe too. I have no idea why I haven’t done this sooner.