Lowe’s Home Improvement Warehouse of Duluth

I’d like to speak with the manager of this store, as his sales associate Diana is EXTREMELY rude, disrespectful, and her attitude is appalling. For wanting to return some items, she screamed in our faces and said that these would have to be wasted and thrown in the dumpster, as «no one else would buy them».

RIGHT IN MY OWN BACKYARD, HOW DID I MISS IT?
Back in February, I realized that I had grown tired of looking at my front yard landscape, bushes are boring and trees are messy, (for the most part). I wanted it gone immediately and was looking to add something warm, inviting and low maintenance. So of course, I start to demolish it and I remove every bush, and my husband and I take down the little tree, (which would have eventually grown to be a «little monster»). The beauty of starting with a «blank slate», is that you are able to fully re-​imagine your space in a variety of different ways, without distraction.
I was really excited about the idea of a front yard patio and a little walkway so we started looking around for the perfect stone. I visited a variety of landscaping supply stores and just couldn’t find the right stone for a border. One day while visiting Lowe’s for gardening supplies, we decided to check out their stones and to our surprise we found the perfect stone for our wall. We purchased a couple of samples to place next to the house so we can determine if this was indeed a good match. It was the right size and the right color contrast.
In the meantime, my husband had decided that he wanted to complete the wall himself as a personal project, (Oh no!) I took a deep breath and decided to jump on board.
My husband did a phenomenal job with the wall and we are now ready to add gravel to the landscape.
I start visiting stores for gravel stone and realize that there are just not many options available. We eventually ended up at Lowe’s again and saw this interesting gravel mix that had the perfect amount of gray. My initial reaction was one of excitement and I decide to purchase a couple of bags to sample. They were the perfect match. I am really shocked that I overlooked this store during my initial search for stones. I still don’t understand what kept me from checking their stones when I was coming in looking for plants. Anyway, I will not make that mistake again!
Purchasing from Lowe’s and doing the work ourselves, definitely saved us a significant amount of money and boosted our DIY confidence. From now on, my rule is start at Lowe’s and go from there!
We are still finishing our project so we will definitely be visiting this location again VERY soon.

My favorite hardware store! Ordered appliances & lighting. Helpful staff. Ordered carpet & installation. Great prices & great installation. Love the garden center. Love 5% off when you use their cc (prefer to use my other cards…) Home Depot stopped doing it.

Come here weekly and just walked out to find a cart had hit my SUV (I parked at the end of the lot) the Mgr informed me you park at your own risk. So they have no responsibility to coral the carts? I am now a Home Depot customer.

Every time I walk into Lowe’s, the staff looks you in the eye and asks if you need help or look up as you pass by anticipating a question. So helpful. I went in the other day with several projects to be completed for work. An older gentleman patently found me the exact hardware I needed (unfortunately, I didn’t get his name) and in the lumber department, Richard L helped me solve a shelving problem cutting some boards perfectly — and they fit beautifully! I appreciate such great service!!!

Stefanie should not be working the service desk. By definition you should put your friendly employees who are committed to helping customers on the service desk, not those with attitude who are rude and act put out by doing their job.

Worst experience! Never special order any appliances from them. They have no idea what they’re doing! Scott the manager is HORRIBLE! They confirm delivery date twice (I call them) then day before delivery I call to nail down time, after being hung up on twice I still don’t know where the refrigerator is. I ordered it almost a month ago. Paid a month ago, still no fridge. Arrogant and incompetent people that work here. Not worth the headache.

Ordered online and went to product pick up area, but there’s no separate line for pick up. It’s all mixed in with «customer service». Once I was attended to, the lady had to go to the back and get the goods. That was another 15 minutes.

Don’t know why it has so many bad reviews… being coming here for years and its been nothing but a nice Lowe’s compared to other locations. Its always clean, staff is very helpful and I always find what I need, can’t say that about the HD down the road.

Very mediocre location. Service is average at best. I switched to Home Depot a while ago and much happier. This location is most convenient due to location, but no staff, disoriented and inattentive staff is not what I’m going to deal with on the weekends. Even when not busy not a great location.

I had gotten a quote for flooring good through today. Of course, when I got there to sign a contract, this snarky kid told me that my flooring would be $ 800.00 more; when I pointed out the difference; I was treated to 30 minutes of sarcasm & insults. When I asked to speak to the manager, he started mocking everything I said. Thank God that Rohan arrived and sent the kid away. He corrected everything and apologized like a true professional. If not for Rohan, I would have taken my $ 4,000.00 purchase to the orange company.

I tried to return something here, and was treated like a person returning stolen property. The African American woman that was the supervisor completely blew there policy off on no receipt returns. This Lowes blows when it comes to customer service.

Horrible Customer Service! I had a problem with a purchase that was delivered to my home. After two attempts, I still did not receive the order as requested. Discussed with store manager (Louis), during the process, who was extremely unhelpful. Will not purchase from this store again.

As a follow up, this store completely blew a vanity order for our bathroom… twice. I finally had to walk in and demand a refund because it got ridiculous after about 2 months of failure. I will never darken their door again.

Fantastic customer service and the Pro desk has been ultimately patient with me working to design my deck that they’re not even going to build. I don’t understand the low ratings, because I love this store.
I drive past Home Depot every time I shop here and I used to own HD stock.

I went to this Lowe’s to buy a water heater, because they had a well-​rated model and are on my way home from work.
Because I needed an expansion tank to be installed, I purchased that as well. When the contractor showed up with my water heater to install, he said that morning Lowe’s had sold all of the expansion tanks they had in stock, including the one I’d already paid for! So that meant I had to stay home from work a second time to have the contractor install it.
Also, the contractor they used was horrible. They had to come out 4 times to make repairs and fix shoddy workmanship. (Gas leak, water leak, almost broke the water inlet for my whole house, and generally sloppy work.)
There are other home improvement stores around, so I won’t be returning to this Lowe’s.

Stopped in for a quote on cabinetry because I have had good service previously at this Lowe’s. I had worked with someone named Kathy S. in the past who was very helpful and was returning to work with her again. Disappointed to find she had been transferred, and even more disappointed in her replacement. I don’t want to use any names
The «consultant» was condescending and criticized the selections from the previous visit. Several times questioned my ability to measure. Interrupted our discussion several times to answer his cell phone, and later became fixated on measurements that had nothing to do with the cabinets. At every opportunity he tried to upsell (awkwardly), and was downplaying the idea of DIY. I understand both tactics from a revenue standpoint, but that really needs to be weighed carefully when a customer is looking to spend $ 10,000+. The attitude and pressure to upsell the extra $ 500 was enough to leave in the middle of the «consultation» to look elsewhere.
On a separate visit, I asked representative in plumbing a simple question while pointing to the specific washer on the piece I brought in and the guy made an extra effort to try and make me feel like a moron saying, «you mean the washer» (which was one of 3 different sized washers on the piece). He seemed put out by my bothering him with a trivial question. No problem. Won’t ever buy anything plumbing related from Lowes again.
People don’t want to be treated this way. I would want to know if my employees were not treating customers with respect before our financials showed that issues were present. I don’t think this is representative of all Lowes, but in this situation, it is unfortunate these bad apples lost a lot of revenue for their company. Maybe I’m the only one, but I doubt it.

I had no less than 3 people ask me if I needed help as I perused the paint colors. And surely that had nothing to do with the short skirt and 5″ heels and everything to do with the fine service-​oriented employees at this Lowe’s location.
All I can speak for is the paint section — and they did a fine job mixing.