Mukota Kennels Llc

Honestly the only place I that I know of that can make my 4 dogs feel at home. I feel comfortable knowing that they are in the company of such a knowledgeable staff that truly loves the animals that they care for. How could I not recommend these guys?!

After reading this Kennel’s website and speaking to their staff, I was hoping this would be the ideal place to board our dog when we vacationed in a nearby town. Their website description of 20+ acres of land, hand walking free of charge access to their own private outdoor area and staff on site 24 hours a day sounded wonderful. Sadly not everything advertised was actually true.
I had made reservations for our dog to be boarded at Mukota Kennels 2 weeks before the week of July 2^nd, 2012. I even arranged for a visit to their Kennel the week before so that my dog could get comfortable with his surroundings. This is were my concern started.
The chain link kennels the dogs stayed in were about waist high at their tallest. I could see a taller dog having trouble staying in there. Although they had access to a private outside area, the dog doors to the outside (which were on pulleys) were closed both during my initial visit as well as my subsequent visit (which I will get to in a bit). There was no way a dog could go outside on their own unless the staff opened the door. It also seemed to me that ventilation in the kennel area was not the greatest. Although I did not experience it first hand, it seemed that this would be an ideal breeding ground for kennel cough.
The teen age staff that I encountered that Sunday afternoon seemed friendly enough and my dog was friendly to them. I am sure they would have interacted with my dog fine (had my dog actually stayed there). I confirmed my appointment for the following week during their open hours between 4PM-​6PM on Sundays and told the staff I would see them next week.
If I was uncomfortable at the my experience during my first visit, it was my drop off experience that was the kicker. I arrived at Mukota at around 4:30PM on Sunday afternoon and saw the kennel sign on the door stating they were closed. Must be a mistake and since they had staff on site 24 hours a day. I though there must be someone at the house. So I knocked on the doors. No luck. I walked around and called out in case someone was one the phone or on in the restroom or walking around the property. No luck. Called and left messages on their phone number twice. No luck. I waited around the property for an hour hoping someone would return, but unfortunately no luck. I peeked inside the kennel area. It was dark, all the dog doors were closed and only a room fan was running to keep air moving.
So there I was, miles from home on a Sunday afternoon with a 100lb dog in my car and no place to go. Thankfully, Unilocal came to my rescue! I was able to locate Our Town Kennel in Peterborough, NH about 40 minutes away who was still open on a Sunday afternoon. See my review for them also on Unilocal.
In the end, I understand stuff happens. Life throws us a number of emergencies that we cannot possibly account for when running a small business. In my experience, a follow up call, an explanation, an apology, etc. would have gone a long way for customer satisfaction. However, I never received that call even though they had my contact information. Its for these reasons that Mukota Kennels gets a single star for me. Maybe someone else may have a better experience with them, but I cannot recommend them.