Rite Hook Towing

Wish I could give this company zero stars. My elderly father got a flat tire on a Saturday night and called Liberty Mutual for a tow. Apparently they sent this company out to tow his car to the car dealership on route 70. Since he’s never used this service before, he called the insurance company to find out how it worked/​cost while in the tow truck. Once they got to the dealership, he was told the credit card machine wasn’t operational and he had to get cash. I met him at the dealership and took him to the ATM and he was charged an extra forty dollars for wait time. The driver apparently claimed he had to wait 40 minutes (and charged one dollar per minute) while my father called the insurance company which was untrue as they were already en route when he called. My father requested a receipt and I provided my email address to the driver who was supposed to email me the receipt when he returned to the office and he did not. Hours later, my father called to inquire about the extra charge and the receipt and whoever answered was extremely rude to him and gave me a number to text to get a receipt. I texted the number with my email address and didn’t receive a receipt. We called back and were told we would get one the next day. We never received the receipt on Sunday and on Monday morning i texted again. I received a response saying I would get one by 3pm. Here it is Monday evening and we still have not received a receipt. We’ve filed a complaint with the insurance company because this business is horrible! I hope they discontinue a business relationship with them. I will be calling again until I get a detailed receipt for the services provided. These people are predators that are extremely rude and unprofessional. If this company shows up to tow your car you should decline and ask for another business unless you want to be taken advantage of.

The guys tried to be friendly, but they were totally inexperienced for the job of towing our two vehicles 160mi via highway, in the dark and rain, and put our family and property in danger. Our driver did not know how to safely operate the tow truck, and broke numerous laws while towing us, including speeding at 75mph (at 3am in the dark during a pouring rain storm), repeatedly swaying across multiple lanes of traffic, crossing medians, and holding/​talking on a cell phone to take a personal call (including Facetime!) while barreling down the freeway doing all of the above. I repeatedly had to ask the driver not to use his cell phone (there is a hands free law in states we drove through), to watch blind spots, and to slow down and make legal turns and lane crossings. I would NEVER use ritehook again.

they don’t even deserve the one star I gave them. Avoid this company at all cost.
Car broke down with two little kids in 96 degree temp. Rite hook was intentionally lying to aaa and myself about their eta. Arrival time was supposed to be 2:20pm, actual arrival time was 4:15. My initial call to aaa was 1:10. (Aaa stated they will never use rite hook again) on my first phone call to this company I was greeted by a coward who took advantage of my dilemma and threatened to cancel the tow if I didn’t stop yelling. I had two sleeping kids in the back seat and I’m not a yeller. the treatment and service I received was completely unnecessary and unbecoming of a aaa company and I hope aaa drops them. Many emails letters and phone calls to aaa and the transportation dept of nj and the federal dept of transportation will follow this review. Avoid rite hook towing.

At around 11pm 07/​19/​2015 Saturday nite, after exiting on to route 70 west, My wheel lugs on my passenger tire snapped off. fortunate for me, I was driving about 15 miles per hour at the time. And wasn’t killed ad well ad any other motorist. I have Geico roadside and this company was dispatched to my
driver Joe was AWESOME he completely EXCEEDED my expections & went the extra mile for me and located my tire that shot like a rocket into a bushy, grassy area with a lot of bugs and insects. He towed me to the mechanics place close by and dropped me off. At my
took a while, but it was Saturday nite and was very thankful he helped me .If the owner of RITE HOOK TOWING is reading this, PLEASE take GREAT CARE of JOE he’s a super person and Exceptional driver and was very professional!!! Thanks Joe!!!

Very unprofessional thiefs that give our profession a bad name. They towed my jeep when it arrived without the hard top all they wanted was the money for the tow. I asked the driver what happened to the top. His response «i was wondering that too» after asking them to retrace the tow route and find it i was told i needed to pay for the tow or they would keep my jeep In the end i ended up driving back the way the came and found the top smashed on the side of the road. I took pictures and will be persuing them. Call anyone but these people.

Unreliable and Rude
I called 15 minutes after they were supposed to pick up my car to check the status. The dispatcher got angry that I would even ask and told me that he was calling the truck to turn around and not come to get my car so that I would have to call and wait for another truck. Customer service doesn’t get much worse than that.